[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My Account is Down
Trying to update a credit card for an upcoming payment and just getting pinwheeled to death. Anyone else?Extra grumpy about the loyalty payment changes… Freedom!
Resolved! New Rewards program
I understand how the new points system will work, however I am concerned that I will lose the savings I already have.I hvae 5$ in saving from referring friends and loyal customer etc. and I'm wondering if that will change when I switch to the points ...
Plan - Questions?
If I get a plan. Do I have to use PM service every month or I can discontinue the service and pay for the month i use?
Hi
How can I change my plan
Resolved! Data not working in US despite paying for the CAD +US plan
I have enabled roaming, tried pretty much everything else and still no data. The bars appear at the top of my phone, including the LTE symbol, it even says I’m connected to Verizon but no internet/data is coming through. What do I do? I’m currently p...
Resolved! New activation on PM
Hello Community,I ordered the $40 75GB CDA/US plan last week. SIM card arrived yesterday and I activated it today. My account shows the plan as Unlimited CDA minutes. Is it normal for the CDA/US plans to not show anything about the US minutes?Wonderi...
What's your speed on 5g or 4g
on my s23 ultra 5g top speed was 280 normally about 230-250 . Am I slow on 5g?
Can't send or receive pictures via MMS
After upgrading to the new 5G a few weeks ago I can no longer send or receive pictures via MMS , everything else works fine. I'm using a OnePlus Nord N20 5G.
Samsung S24 Ultra and 3G network connectivity
I am planning to purchase a Samsung S24 Ultra this weekend and I am wondering if it will work on the 3G network. If you know the answer...please let me know!Thanks
Only getting .10-.22Mbps download speeds in US last couple days on CAN/US plan
Hopefully there's help for this? New plan member of a 5G CAN/US plan. But my phone only does to 4G.Started plan early March. In Canada was working ok. Did some speed tests and though not as fast on 4G as Rogers I had. But ok.Now down south and it's ...
Resolved! No log in from laptop
Cannot log in from laptop. After proving I am human, I get an endless flashing screen going every second between "checking your session" and blank screen.
CANT GET OTP
I CANT GET OTP
Resolved! can I add a PIN to control the Phone Number transfer?
can I add a PIN to the phone transfer process so that if a phone number transfer comes in, it will atleast ask them for a PIN number first? I don't see this option anywhere in the dashboard
Resolved! Can't make phone calls from my home
I have been a Public Mobile subscriber for about 4 years, and until recently, all as been fine. Then about 3 months ago when making telephone calls AT HOME, the calls started dropping off sporadically. But my phone was fine when I made calls in oth...
Resolved! Cannot dial 310-6299
Hey, this is my building management emergency number and when I try, PM automated message says:Call cannot be completed as dialed...Please, fix asap since I have to call them to signal as issue at my apartmentThanks
Resolved! US Add-ons
Paid for $30 data / text add on and it’s not working today
Resolved! Want to pay early
Hi, I have the auto pay for my monthly payment but I want to pay my bill today. how do I find that Thank you
Resolved! Does getting 4G speeds new SIM?
I have been with PM since 2017 and at that time my plan was 3G speed for data. With recent updates (2024) to plans by PM, my subscription says data at 4G speeds but I don't see 4G option in my iPhone 11 ProMax. I have only 3G or LTE and currently run...
Resolved! Having trouble to get us roaming
Hi i am writing because i accidentally bought the us roaming MB data i would like to get refund.Thank you
Resolved! Pin number
How do I get a pin number
Desperately trying to cancel account - nothing but frustration
I have been trying for days now to get my account cancelled. I didn't know I had "completed" a subscription for phone service until I found I am being billed. I never received a confirmation message, an account number, or a phone number. I don't und...
New plan not able to make or receive calls
I just activated a new plan and ported a number over. Koodo confirms its transferred but i still cant make or receive calls on my PM sim.
Resolved! Can't complete activation, need to cancel account, can't use app or My Account page
How can I cancel this account? I'm stuck on let's complete this activation. Without the ability to cancel it anywhere.
refund
You did not transfer my number from virgin to public, but I still got charged one month , I can not pay two bills, pls cancel or waive this month bill.
Billing cycle
Trying to find a way to change my billing cycle payment from 30 days to 90 days. Without changing my existing subscription.
Porting from Chatr to Public Mobile Issue
UPD:The issue is solved!Thank you! Good day, I am trying to port from Chatr to Public Mobile.March 26, I have initiated the porting process but never received the confirmation sms.As of now I have two sim-card active: Chatr and Public Mobile with the...
Activation
I am new customer, new sim, activated account. Not able to activate phone number. Did not receive message from old carrier
