Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I ordered a phone about 2 weeks ago and I got an order number but I don’t have a receipt or tracking info.. also doesn’t even say phone has shipped yet.how do I speak with someone about this??
How do I get public mobile to import my old phone number, using the Mobility account #xxxxxxxxxxxxxx from Bell?
I had the account number but it seemed changed for some strange reason.When I sign in for my account, it does not allow me When I try to reset my password, even though I get the text message on my cell, and start the process, it shows me an error mes...
Who would you say is the biggest competitor price wize?
My phone will not receive call, it says I am not available. I can call out.
Ported number from lucky mobile xxxxxxxxx I can be call at xxxxxxxxxxx
When I signed up,I didn’t get the promo rate
I just noticed back in February I was charged 25.76 10times for a total of 231.84. I do not know why and I would like a refund. How do I talk to billingthank you
How to change account email?
I liked the public mobile platform A LOT better when I didn't have to log into a separate page to access my REWARDS program from my General Account Dashboard. Is there any possibility of putting the two back together?
Hello!! I'm moving to Australia for 6 months starting Dec 20th. Once I return, I want to continue using the same plan and phone number. Am I able to do this without paying for me plan while I am away?
With Apple making the incredible move of supporting E-SIM cards, will Public Mobile be providing it's customers the option of using either a physical SIM card and/or an E-SIM card? I'm pretty sure that phones will eventually phase out the physical c...
Public Mobile continues to have terrible customer support. Good Bye
I have been having quite a few instances of data being stuck at 7-14KBPS instead of 3g speeds. I am not travelling in a car (ie switching towers) nor are my bars low (4/5 or 5/5). It's getting frustrating to the point where I am thinking of switching...
A week or two ago I suddenly stopped receiving 2-step verification codes from Microsoft. Everything else remains functional. Could this be a Public Mobile issue? It seems unlikely, but I'm having a tough time getting the issue resolved.
It says to many login attemps. So what do i do now?
I am trying to call my bank for something important and I purchased an add-on and it won’t work. Please help me.
For some reason I can't sign to my account
My wife's email address always appears when attempting to create my account
Hi all. I got a new phone and SIM. I would like to deactivate my old phone, activate the new SIM and keep my number with my original PM plan. I just want to make sure I do that all correctly. Your help is appreciated. Thank you.
I had a plan with Public Mobile 8 months ago before I left for a long trip and had no problems what so ever with the data, even on the 3G network. I've returned from my trip and got a new plan with PM, even upgraded to the 4G network, and now my data...
I can't sign into my bank's mobile app, because I can't receive a security code via text. They have a shortcode of 25595 they use to send the codes, but I never receive them, and sending an input like HELP to the codes give no response. I spoke to th...
Want to register a new credit card for autopay.
I can’t sign in. Says unauthorized?
Hello Everyone, I upgraded my plan last night and my credit card was charged right away. It said the upgraded plan would be effective immediately. But my account is still showing my old plan. As of this morning I am unable to sign in to my account. ...
When I attempted to sign into My Account today, I get an error message (repeatedly). I have tried accessing using different browsers. Its not a username or PW problem as I cannot even get that far! Anyone else having this problem?Thanks
Hi, is the "My Account" page down? When I try to sign in, it says: "This page is down or unavailable for maintenance. Click below to return to My Account page." I tried to check two or so days ago and it still said that. I need to know my data usage ...
Does anyone know what the holdup is at Public Mobile with reference to the holiday bonus data offer? My husband and I both signed up with PM 3 years ago , at the same time. He has received the text offering the holiday bonus on Dec 2, and replied the...
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