Incoming calls going to voice mail of my old provider

[Mmzah]

Something happened recently. I switched 3 weeks ago, everything was fine all ported over.  Now I can't get incoming calls.  When people try to call me it goes to Rogers voicemail!  Which I do not have anymore.  My phone does not ring.  I can make outgoing calls and it comes up as my number.

I also tried to open a ticket here but it was quite a pain and I can't find any record of it. 

Third, when I signed up it said free sim card. But it wouldn't let me get one. So I went to the Telus store and had to buy one. How do I get a refund for that?

[softech]

@Mmzah do you still have the old provider sim card?? test it.  If it works, the port was never completed 

either way, there is a number to call to talk to live support,  they can check the porting status for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed