Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My cell phone is incurring, long-distance charges or blocking all local landline calls from or to my number. I have reached out and put in a ticket a month ago with no response. ANY SUGGESTIONS?
Greetings,I noted from very early (three years ago) on that I cannot text from one Public Mobile number to another (A to B). The other subscriber can text me (B to A). If I try to call the other number it also does not work and goes to VM (A to B),...
How can I change my subscription to the 60 gig for 55 dollars deal. It won’t seem to let me because I already have an account with them
I am going to the UK for 3 days and would like to use my cell at the hotel I am staying at utilising their WIFI. Can I use my free international calls from the UK and or use the messaging at this hotel.
If I new this was problem with this service I wouldn't have signed up for it. I need my phone back and right now I can't do that. I log in and it says forbidden ai.
How do I add my phone to my account that currently is only for my sons phone?
I setup voicemail and created my PIN to access my voicemail. However, when someone tries to dial my number, they cannot reach my voicemail and instead only hear ringing. For example, if someone calls me, and I press reject on my phone, the caller con...
Three days ago I Referred two Friends who left Roger's and Joined Public Mobile - One of them had an iPhone 11 and one had a 256GB Dual SIM Samsung S21 Ultra (a European Model.)These individuals live sort of rural and need a Cell Booster in they're h...
As the subject says, tried the chatbot it wants me to submit a ticket and gives me a link which leads to a 404 error. so helpfull...
Hi, I lost my phone in July and had to order a new SIM card. The problem is that I absolutely need to have access to my previous account attached to my old SIM card as I need to access my payment history. How can I do that?
I lost my iPhone that has a physical public mobile sim card in it. Went a few days without a phone then bought an esim for a spare phone I had. I would really like to switch back to my original phone, but when I enter the sim card number in my accoun...
Hi,How can I control more than 1 account from just my end? I have to help my elderly family members with their payments and account management (their accounts already have my credit card) but this new 2 factor authentication and eversafe ID system is...
I have 2 x accounts I'd like to cancel before renewal however I cannot login to My Account because I have left Canada and cannot receive the authentication message. I'm in a loop. Please direct me to someone who can cancel 2 x accounts ASAP.Thanks.
Good evening,I can't seem to receive messages through the Emergency Reporting system our fire department uses to send mass text messages. I haven't received a single text through the app. Is there any way I can fix this? I'm missing out on important ...
Today my wife signed me up for Public Mobile, she finally got the SIM card in and the cell phone recognizes Public Mobile as the new provider we had the old number ported over. But, now he can't receive calls and we can't receive the 6 digit code o...
First i want to say PM web site sucks. I have the app and when I hit my aaccount it just gives me a blank white page. I cant do anything. When I try to figure it out it says upgrade to android 11. I cant I have a samsung s8. So then I go to submit a ...
Yesterday I switched my phone from Fido to Public Mobile with no issues. At 12:21 today I switched my wife's phone from Fido to Public Mobile and followed all the prompts, replied YES to Fido's SMS about transferring the number and here we are 5 hour...
Ive paid a 90day subscription and the payment went through.the services weren’t available for me to activate my account.Within 24hrs I purchased another 30day subscription for the same account with the same card and I was able to activate the account...
The credit card on my account has expired. My phone call services cut off last night. I was on a monthly plan via auto payment. I thought I had some time before updating the card. I used to receive texts from Public as to when my payment was due but ...
I have recently signe up with Public Mobile 25/mo service I need support to connect my phone I cant make or receive calls Thank you
Hi, I'm trying to move my phone number to PM, and I guess I must have mistyped my IMEI. I got the text from my old provider confirming the move (to which I replied YES), but then a text from PM saying I had entered in my IMEI incorrectly, and that so...
Do I have to go to Facebook somebody just like totally ignored my message even though a ticket was opened and there was somebody on the other end responding... I can promise you sitting in a Walmart parking lot on the USA side 3 1/2 hours from my hou...
Hello. I don't quite understand when the 15 days start. I plan to purchase this add on US talk text data on 4 p.m. Friday October 6. Will it be good till the 11:59 p.m. Sunday October 21?Thanks
I bought a plan last week with an esim card. During the inscription, the IMEI number of the phone has been check and it was compatible with an esim card. Unfortunately, I was not able to download the esim card, and to sign «My account», public mobi...
Having major problems getting my phone number transfered from old provider
How do I change my subscription for the 50 gig for 55 dollars
OK, So I signed up for Public Mobile about a year ago. At the time, I had a Pixel 5 with a SIM card. I would drop data every once in a while and I tried swapping the SIM card to my wifes phone and it did it there as well. I asked the community for he...
I have an updated Credit Card. When I try to enter the updated Credit Card information (new expiry and CSV Code) I receive the message OOPS! WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.Same issue on App or website. Tried on different computer and...
I just returned from asia where we used data sim cards in both phones(i phone X & i phone XS). When changed back to public mobile cards I cant get data to work. I tried resetting network settings in general settings but nothing seems to work.
Hello there,Could anyone tell me how to get phone bill invoice WITH address?+ I tried to open MyAccount , but it doesn't work. Every time I clicked on the right option and tried to log in, I was simply sent back to the same page. If I choose the lef...
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