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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 93 replies
  • 18 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 178 replies
  • 21 Bravos

Port my number

I'm with Lucky Mobile and am wondering if I can still port my number over even though my account is setup?

Alally by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! $15 reward

So if I get the $15 reward it is a discount for every month on my plan?

Glally by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Resolved! Very low signa

I’ve been with PM for a few years now, and have always had problems with the mobile signal being ver low, and sometimes nil.  Just wondering if anyone can suggest anything to solve this problem.  It’s becoming annoying when I’m in the middle of an im...

TessieBoo by Model Citizen / Citoyen Modèle
  • 18 replies
  • 0 Bravos

Resolved! $25 Plan

I just signed up a friend and she got the $25 plan which includes 1gig of data. She just got an email that says she only gets 500 mb with her plan/ what’s up?

kristawells by Good Citizen / Bon Citoyen
  • 2 replies
  • 0 Bravos

Resolved! Refer a friend question

If I refer a friend to Public mobile, is that point I recieved only happen once in my next bill or do I recieved the point each time on my next billing cycle as long as that person is still with Public mobile?

Glally by Good Citizen / Bon Citoyen
  • 3 replies
  • 0 Bravos

transfer phone number

My phone got stolen and I do not have the sim card still. I just want to have THE SAME phone number I had before and just transfer it to a new Sim Card for my new phone. I bought an unregistered sim, but when i put in my number it keeps telling me to...

yesitsme by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Cancelling Service

I need service cancelled on this phone before the May 24th billing cycle. Account log in attempts and creating an account are not working. Pin unknown. Can verify account by credit card.

Ireneat1970 by Great Neighbour / Super Voisin
  • 7 replies
  • 1 Bravos


I was charged for my prepaid number a day before my number transferred to other network. Can I get refund from Public Mobile and how? 

Romana by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

New and improved PM ?

Not a snow balls chance in hell IMHO has it been improved . I can't imagine that most people don't want to come here unless they have a problem .  And then to find it so complicated  to navigate when you get here just adds to the frustration  ... I h...

barndoor by Model Citizen / Citoyen Modèle
  • 18 replies
  • 4 Bravos

Resolved! Upgrading Plan

I have been a Public mobile customer for about five years, using the 25-per-month plan, but reduced to around 20+ dollars due to the referral incentive and royalty discount.If I want to upgrade my plan (40 plan), will my referral incentive and royalt...

Wyeung1969 by Great Neighbour / Super Voisin
  • 4 replies
  • 2 Bravos

Resolved! Can't remember my email

Old acct and no emails will work, reset my PW using cellphone number but still won't show my my email. This is so silly, I just want to log into my acct!

eleanorcc by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! Help to recover 4 digit pin

Hi,I called 611 and I was asked to provide my 4 digit pin, unfortunately I couldn’t remember it.Can you please help me recover or get it.Thank you so much and have a great day 

Resolved! Rewards

Hello!I'm planning to take a subscription with public mobile, but how does the give to the next part of the rewards work? Thank you for your help! Do you really manage to get savings every month? Thank you!

Maxence24 by Good Citizen / Bon Citoyen
  • 3 replies
  • 0 Bravos

Resolved! Unable to set up an account

I need help from CS to set up an account for upgrading my plan/renewing the plan. I am not able to sel-register, getting message to contact CS

Vierka1577 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! Can I register an old SIM card with a new number?

So, here's the situation: I ordered a public mobile SIM card several months ago, registered with it, and my service didn't work. Assuming it was an issue with the card, I ordered a new one and had the same problem. When I got help, they told me it wa...

RSM99 by Good Citizen / Bon Citoyen
  • 5 replies
  • 1 Bravos

Resolved! can't find log in

Hi I need to change the credit card on an account - it was canceled. We can't find the email login for the phone number that needs updating and the phone will not currently work - waiting for us to update the payment method.  How do we find the accou...

Liz04 by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Data not Resetting

My plan current plan cycle is : May 06, 2023 - Jun 05, 2023However it did not reset my data usage. I use a very small amount.On the website it currently shows my data amount used as last period and this period. I've checked history and have only used...

Sleven350 by Good Citizen / Bon Citoyen
  • 8 replies
  • 0 Bravos

Resolved! US calls and txt are not getting received

I bought the US roaming package, and now that I’m in the US, no one in the US can call ( goes straight to voicemail) and no text msg either. Any suggestions?

Andrew007 by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Activation/Sim not provisioned for voice

HelloI've been trying to activate my sim card...purchased two different sim card and still didn't work.Tried turning on and off Did not work. Rebooted Did not work Mark the phone stolen and reactivated. Did not work.  Meanwhile, my virgin sim card is...

SIM card issues

Several times a week my messages are unable to send, then I either have to search for my network through settings via WiFi or eject my SIM card then re-insert it. 

Resolved! Change email in self serve.

Hello, have changed my email on the one part of public mobile but in an email it said I will need to ensure this email address is the same as the one on your Public Mobile account in Self Serve.  How do I change my email  in self serve?  

amjolsness by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos
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