Community

Failed Payment

I am currently not able to dial out or receive incoming calls.  Why is that? And, my payment for the month of June was not processed on my Visa card!  How do I restore my calls and make payment of $32. for the month of June?

Trying to change my subscription plan and won’t accept payment

I am trying to update my subscription plan to get a plan that has has more data. I keep getting a response that we are unable to process your payment. I have tried at least 25 times to process a payment. I think it might have to do with my mailing ad...

Charged Twice

I initially ported my Fido number over to get the $36 Canada/US/Mexico plan, but noticed there was a $35 plan which was basically the same and switched over to that one; right after porting over on the same day. Now I see that I was charged twice.Wha...

Frustrated

My nephew is a customer and lost his phone. He bought a SIM card and a new phone but he can’t activate it because he can’t login into his account without using a 6 digit number that is needed but is being sent to his phone. What do we do!!!

I cant seem to make Credit card payment any suggestions

double charged

I was double charged on June 13th and require a refund

Cell service.

Why is it seeming that cell phone signal is continuing to keep getting worse and worse.

New activation/swap SIM card

New subscription.Transferred number. When do I swap in new SIM card? Do I wait for an all clear notification? Can no longer see that infoThanks

I got robbed my phone and can not get 6 digit confirmation code

I also want to block my phone with my IMEI so I need help.

new SIM card New phone

how do i actviate this with an existing plan

Transferring number from other carrier

Hi,I'm transferring my number from Freedom Mobile and was wondering if there was a way to tell once my number has been transferred successfully. I tried to transfer my number a while ago to a different service and had a really rough go of it (and wou...

Number Change

Do I need to create a new account along with another SIM to change the phone number? Can I change the number on my existing account/SIM?  I have the phone and a physical SIM.

Voicemail problems

Why did my voicemail message switch from English to French and how do I switch it back when all the prompts are in French and I can’t understand them!

Can't sign up due to address issues

I am unable to sign up with Public Mobile as my mailing and physical address are not being accepted. 

Billing problem

I have issues with my bill. On top of the 26.44$ I pay every month for my minor daughter's subscription, Public Mobile has been charging my credit card lately 17.25$ every now and then. This is not normal.Thanks.

Cant get access to my account information

Hello To Whom It May ConcernI have had nothing but issues trying to accessing self serve for my account. I need to have access to my account number public mobile but everytime i try and click on the "My Account" tab it just leads me back to the Publi...

Subscription change request dissapeared

I requested a subscription upgrade to the $30.00 4g plan that was offered, and since my renewal date was within a week I requested it to happen on renewal date.  It was showing as queued for my renewal date.  Just checked today and the request is gon...

Puk code

Just need my puk code my sim is locked 

added add on accidentally

I was browsing the add one for my upcoming trip to the US but didn’t want to pirchase yet now it’s charged my card and added it but it expired in 15 days so i can’t use it anyway. How to cancel/get my money back

Stud at activation

New SIM card new number new plan, during the  activation cannot receive code from SMS.

My esim failed

My esim failed and when I scan it it says it’s not valid and to contact support. Which is also impossible since I can’t get verified to get into my account. 

Unable to receive calls

Hello, injust sighed up today I did not know that an email was sent from mybprevious provider until it was expired, asking g me to confirm the transfer of my number. Not sure this is what the issue is? However I can't recive calls or texts. I am.able...

Subscription plan

I recently started using public mobile and upgraded my subscription plan at some point but now the reason for doing that no longer exists. So I want or rather I duly need to change to a far lower plan and I’m not seeing any options. I checked and saw...

Is airplane mode needed in US?

We are going on a cruise and I'm just wondering if we were in the US and the Caribbean do we need to keep the phone on airplane mode? What happens if it accidentally comes off of airplane mode is there any charges that would be incurred?