Community

Rewards on HOLD. Used up Data

Why am I getting messages that I’ve used up 95% of my data.  That my rewards are on hold   What’s going on?

SMS data used error?

I received a SMS message saying I have used 95% of my monthly data, but when I log in to public mobile, it says that I have used 1.71gb out of 70gb! Any idea what might be up? The message came from 611 and I have other legit messages from PM through ...

No service

Ive had an on going issue with my service my plan iz paid its active yet i can barley ever get call or texts when i try to call or text i gdt no network available my pbone is always in no service or emergency calls only any help much appriciated

The plan I want to switch to isn't visible when I log in

I have a $25/month plan. It was unlimited when I signed up but there are no details now visible in my account. It just says:Hero Data 1GB (30-Day) - 3G30-day planThere's a better plan available for the same price but it says "new activations only". H...

Cannot recieve sms messages from Public Mobile

I am caught in a circle because I cannot receive an sms message from Public Mobile, and as such cannot validate my eversafe ID.  I also cannot receive income calls from Public Mobile. I wanted to open a ticket, but to do that I have to prove identifi...

new phone

I want to port in a second phone to my current account  

Purchasing an iPhone vs weighing out buying a new mobile phone that has the “best” signal reception

Right now we have an XR and an 8Plus. In the house we have 1 or 2 bars. I am seeing here that some community members are complaining about their iPhone 16 and 17 reception and blaming PM, or seeking a resolution from PM. I have been googling and find...

I don't get sms texts from some senders.

Hi I'm new to Public and I am not getting all texts, specifically from doctors and banks. They say the SMS is not receiving. What do I have to do to get this working? edited by computergeek541: changed category label as this discussion isn't related ...

Can’t find my account

subscription

can't access my current account RE: Ticket ID:601760-239 Other F2013-DI want to cancel a subscription 

Can I put my number on hold for 6 months?

Leaving to travel but want to keep my same number can I put on hold or pay a small fee to keep my number? 

Charge to credit card

I am on the $25 plan. Witch has unlimited talk and text. I was just charged  a $20. top up. Plus  charged my monthly charge  of $25. (Oct 13 / 2025). What is going on . I want my card to credited for the over charge or put in my account.  Thank You  ...

Cancel subscription

 My device can t accept this mobile app.. pls help how to cancel subscription and refund my payment 

Service

Anyone know how to get help with an issue. No response for over a week from customer service.

Account suspended

I received a message that my account was suspended    Why 

App dowtime

The page I'm routed to states the following which are not current dates:From March 4th 10:00 PM EST (7:00 PM PST) to March 5th 9:30 AM EST (6:30 AM PST) new plan purchases, activations, and account changes will be temporarily unavailable. Come back a...

95% data usage text warning

Received notification regarding usage of data at 95% but have a plan with 50 GB. I am unable to access my account to find out what is going on as it is impossible to have used up all this data.

Logging in to my account

I cant log in to my account.Got a notice that im almost out of data. Cant get anywhere trying to log in.

how to cancel it

I bought usim for my mother.she came to canada from other country.she used it for 3month. and go back to her country with public mobile usim. I tried to log in with her number. but public doesn't recognize her number. how to cancel her number. I just...