Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have a plan which includes LD minutes. I’ve read the list of countries included in the list, however just curious if the countries which have their own plans (UK, India, Pakistan, China, Taiwan, Philippines) are included in that. Are these 6 locati...
When I go to buy data to top of my account for the month I get this error: Sorry, we're not able to process your payment at this time. Please try again later. the same card worked a week ago
Does anyone know if PM has a package or add-on that would allow calling to Curacao? Thanks.
Hi I click on my account page and it isn't there only shows advertisements. What is wrong with it?????? Why can't I see my plan or data usage or anything? Is anyone out there???? ps The following labels are not available here: error What !#@$##$...
Hi support team! I don't have access to my account.Could you please help me find my full account number?*******2622
Why can’t I update my credit card in system
How do I fix this?I'm trying to change my subscription, it doesn't seem to be an issue with payment (I've tried using different cards)
I accidentally unsubscribed from the text message notifications of offers and plan deals, etc. How do I resubscribe?
My don’t I get wifi calling from public mobile? Lots off place I go got wifi and no cell service. If I had wifi calling it would be great.
I started back in June with the $34/mo 50GB 5G - Unlimited talk/text USA and Canada and decided to wait before inviting another individual over to Public. I read earlier that the price for that plan had gone up to $39/mo (though I have not seen any c...
Is the 23$ plan only for people in Quebec or even if I am in Ontario I can still activate the plan?
I tried to activate a new account and had a problem but was able to complete it on a second attempt. The problem is my credit card was charged both times.
Hi,I've been getting emails saying my password has been reset today. I haven't had an account with Public in months, so there shouldn't be anything to reset. I admit in my panic I thought this was happening with my current provider and changed my pas...
How can I change the phone number that I've got service for . for example me and my daughter are both customer of public mobile. But my account has more points because I am older in public mobile if I don't wish to be with public mobile Anymore . Ca...
Today I have seen that the public mobile has taken money from my credit account and is still pending? I didn't use any of my data or minute yet For this month of payment and because I'm traveling to my country for two months and I want to cancel my...
I have been locked out of my account for 24 hours now!! I read some customers have been locked out for days on end! Unacceptable service!! Authentication through emailed access code should be enough! I need the DIRECT intervention of a Customer Servi...
How to apply my reward points to reduce my payment amount and How much is each point ?
Hi, I recently switched from another service provider to Public Mobile and got an esim. However, my phone now has SOS on it, indicating that it doesn’t have service. I tried to reset network settings, restart my phone and go on airplane mode - did no...
Hey, I was looking to get the international plan for $45 for a month while I am abroad in parts of Europe, has anyone done this? Can I call and text and have data like I would in Canada?Thanks so much
Can login but screen goes to finish subscribing can't get into my account
I'm really trying to make sense of this issue of VoLTE in the US but I just can't wrap my head around it. I have a Umidigi 5G phone that is not on the PM whitelist. I go to the T-Mobile webpage and enter the IMEI of my phone and they say that it can ...
On a different number I used an old email which does not exist anymore. How can I regain access without using the old email?
I bought a sim card when I subscribed but its taking some time to arrive so I bought one from amazon will the amazon sim card work fine?
I'm on $15 plan, which has Unlimited International Text; however, it now shows 71 used and -72 left, and I cannot send any SMS messages, so please tell me how to fix it?Thank you,
We are heading to the US (from Canada), and hoping to use our phone for GPS. What would be a best add-on? We have no Canada-US text/roaming in our plan right now.
i am not getting signals ( services) i have recently chnage my service from bell to public mobile. i have request for my number transfer. additinally i got a sim card to start my service on my iphone X. need help start my service with public mobile
I have not received an SMS message from my previous provider. Not sure whether Public Mobile has initiated the transfer
I opened an account 4 days ago. I have the app, waiting for the sim card. It came, I tried logging into the app to activate the sim card, but seems to be in a loop, and cannot log in no matter how many times I change the password.Anu help would be ap...
so i just upgraded to samsung a32 5g from an s7 edge i changed all apn settings in new phone but i cant send or recieve calls it jus times out plug sim in old phone works fine text works fine on new phone but while playing with trying to get it going...
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