Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I've had a 4GB data add on on my account for ages listed under "My Promotions". It was there when I last logged in 10 days ago or so. I logged in just now and it's completely disappeared! I have just over 1MB remaining in plan data so there's no reas...
I changed plans last month before billing cycles ended. I'm still be charged at old plan. Postal shows my new plan but billing at old rate
Hi just wondering why bill went up this month to $28.75 from $23?
Has there been any update or official announcement on the widespread dropped calls issues PM and other Telus brands are having? Been going on for a while now in my area
Hello,I have been on public mobile for almost one year now and can’t help but notice that although my iphone 13 running esim is rated for 5G, i do not have the option to use 5G in the cellular settings (only LTE and 3g). Anyone know what’s wrong?Im o...
How can I suspend an account not yet activated? Chatbot is telling me to go to my account tab, and there is no my account tab yet.
I was charged for $16.80 on May 9 and June 9. It supposed to be only $7.84 for each month. Please look at this matter. Thank you
I did not answer to my original provider within the 90 minutes so my transfer did not go through, I called Rogers and they said you would have to request it again.
I have had two payments taken out of my bank account for 28.75 each. The first was on May 31, and the second was on June 6. My husband Earl Towriss had a payment taken out on May 2, for 23.00, but has not had anymore since. Could this
Start subscription today and successfully ported my no. Everthing works except no incoming calls. Says the line (the no) is not assigned. Can somebody help?
Hello,I want to change my number to match the area code woof where I have lived for a few years. When I tried it would have me pick from x3 (249) numbers. Is there any way to request a number?
I have a related problem. I am already a satisfied user of PM. This morning I was creating a new account with eSim for my wife who is a Koodoo Subscriber. Following instructions, I asked for a NEW number in view of asking for the transfer of the o...
I am unable to make and receive calls at Nimpo Lake and Anahim Lake, BC However I can text and use data. I have a trouble ticket in the system. Just wondering if anyone else has had issues here. Phone worked fine in Bella Coola.
I was quite satisfied with my old plan but now the price has increased and there are all sorts of new plans for new activations only. TELUS only offers a bot to communicate with. To get one of those new plans do I cancel my existing phone contract an...
Hello all,I recently moved to Canada and got a new simcart. I am living in Calgary and I gave this number as the buzzer number of my apartment. but when anyone calls this number with an office phone, it says long distance call...how is that possible?...
Curious to know what happens to text messages that are not received while plan is expired. Do they stay in a cue to be received once plan is renewed or are they simply deleted and lost forever? Does the sender get any error message, or do they appear...
I’ve paid for a US roaming package but I cannot phone home from Las Vegas.
Hi, I subscribed to Public Mobile recently (still in "Processing", the physical SIM card hasn't been shipped yet). Now I want to unsubscribe and get the refund back, the thing is I can't do it myself pre-activation. Trying to reach out to the live ch...
Hi,I bought my top up pre paid voucher for my phone plan at the same convenience store as I do every month but the voucher doesn't work it gives me voice message saying that the voucher number is not valid .I bought the voucher on Sunday 9 June and h...
My bill has just jumped $7.80 since last month. I'm wondering why.
From Skagway Alaska 5G connection with AT&T and everything working great with this Canada/USA sub!!
Not getting any direction
Wondering why it says when subscribing it says free e-sim/sim card yet I was charged $10 for one.
Moved to French support
I signed up for a basic service but have not begun service yet. I am paying each month, but the sim card was not used once. I am trying to now log-in to cancel the service, and it is telling me to confirm access by entering a code, which is being sen...
Hello - I’m new here. How long are typical response times from CS_Agent private messages?Any tips for quicker response?
I used to pay $7.91 per month with all my bonuses.I was just billed full price $15 plus tax for this billing period.I know we are on a point system but my payment should not change. What am I doing wrong? I am sure this is happening to a lot of custo...
HiI was getting $2 in loyalty rewards under the old reward system.Would I get the equivalent 20 points under the new system?
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