Cancelling subscription

[Alalehfathi]

I subscribed two days ago but my phone couldn’t connect to public Mobil. My credit card was charged and I received no service. After many attempts to connect with zero customer support, I want to cancel subscription and ask for refund. Extremely frustrated. 

[CSA_PM]

Thank you for the escalation! The customer is in contact with an agent.

[CSA_PM]

Hello there.


I sent you a private message. 


You can view and reply to it by accessing this link: 


https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Dunkman]

@Alalehfathi 

Sorry to hear about your troubles. I will try to escalate with CSA_PM, who should private message you within 30 minutes.  Hopefully, help with successful activation or potentially offer refunds.  

[hTideGnow]

hi @Alalehfathi 

check with PM support agent and they might be able to resolve it.  If not, they will arrange refund

you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage