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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2069 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3719 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 33758 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 45584 Views
  • 182 replies
  • 30 Bravos

US Roaming

I currently have a 3G plan. I'm going to the US for 3 weeks. I understand that there may be issues with having a 3G plan in the USIf I upgrade my plan to the 5G, 50GB  @$34/month will I then no longer need to purchase a US roaming add-on

Allan7 by Great Neighbour / Super Voisin
  • 623 Views
  • 5 replies
  • 0 Bravos

Resolved! SIM in use

I accidentally tried to activate SIM ################### under a different account but after realizing my mistake I CHANGED the SIM number ......NOW I can not use it in the right account. HOW CAN I SPEAK TO SOMEONE OR GET THIS CORRECTED PLEASE PLEASE...

supersoul by Great Neighbour / Super Voisin
  • 413 Views
  • 2 replies
  • 0 Bravos

Service

I have no service just says “sos” same for a friend. Anyone know what’s going on? Reset phone, pull SIM card out etc 

xMantee by Good Citizen / Bon Citoyen
  • 468 Views
  • 4 replies
  • 0 Bravos

Resolved! Requesting a network reset

Hello, I have consistently been having issues with sending & receiving images via MMS over the past year. Specifically, MMS images are occasionally unable to be both sent and downloaded (downloading failed, tap to retry), with the most recent batch o...

cgrey23 by Great Neighbour / Super Voisin
  • 692 Views
  • 4 replies
  • 0 Bravos

Phone number not associated to account

I'm attempting to reset the password of a family members account, but when i select the option to recover the password via phone number, I get the error "please enter a valid phone number...".A little strange that the number isn't being recognized wh...

JRumar by Great Neighbour / Super Voisin
  • 315 Views
  • 1 replies
  • 0 Bravos

changing the sim card from an old phone that is dying to a new phone

I gave the proper info to change my wife's sim card to a different phone. Please advise when your records are updated as her current phone is dying. Thanks. She is a customer of public mobile. . I already sent the data-imei number, serial number of t...

andido2 by Great Neighbour / Super Voisin
  • 436 Views
  • 3 replies
  • 0 Bravos

Resolved! Changing plans

I am thinking of changing my current plan to one woth more data. My question is, what happens to the bonus data and my international minutes that I have on my account.  Will it still be there or will I lose it?TIA

RMCmama1 by Great Neighbour / Super Voisin
  • 674 Views
  • 4 replies
  • 1 Bravos

Can't log in

I have not been able to log into my account since I switch to Public Mobile on the 26th of May. When I try to login on a browser I get a blank page with "forbidden A1" when I try to login using the app it just resets back to the main screen after typ...

Unable to activate my account

While performing the activation process,the software did not like old telus account number (would not accept it) then input the other phone IMEI code from phone which it did not like. I ma now unable to move forward as it does not allow me to go back...

Jakester123 by Great Neighbour / Super Voisin
  • 316 Views
  • 1 replies
  • 0 Bravos

Overcharged

I’ve been paying the same amount for a long time without any changes. I accidentally noticed that I’ve been charged more this month for no reason. 

Mqanash by Great Neighbour / Super Voisin
  • 1040 Views
  • 7 replies
  • 0 Bravos

No access to phone to obtain code so I cant sign in to account

in order to sign in, I can either send a code to my text or a voice mail.. The issue is that I dont have access to my phone as it was stolen Nd I want to order a new sim card for my new phone. How am I able ti sign in without having to get a code. 

Moniquma by Great Neighbour / Super Voisin
  • 336 Views
  • 1 replies
  • 0 Bravos

My calls drop off far too much

I just had my call drop off 5 times within a 45 minute time frame with an important business call.I'm not happy at all... calls are dropping out regularly.. I appreciate the community support.. but I need a tech to assist me. .can someone tell me how...

RonCamilleri by Good Citizen / Bon Citoyen
  • 2130 Views
  • 19 replies
  • 0 Bravos

Resolved! Dialing error message

I live in Alberta. When trying to dial the Alberta govt toll free line (310-0000), I get an error recording. What do I need to include to access this number? 

pastoral by Great Neighbour / Super Voisin
  • 1240 Views
  • 8 replies
  • 0 Bravos

Not Registering on netwrok

Hello,I am a new subscriber. I have paid the 90 month subscription and activated the SIM using the SIM number. However, it has been hours and I am still "Note registered on the network". I get this message when I try to call and I cannot send text me...

Shikha321 by Great Neighbour / Super Voisin
  • 545 Views
  • 3 replies
  • 0 Bravos

No service

My sim card will not activate 

Rory3575 by Good Citizen / Bon Citoyen
  • 3450 Views
  • 44 replies
  • 1 Bravos

Address

I registered and logged in to buy a sim card but when I type in my shipping address it won't come up ?

Jack4080 by Great Neighbour / Super Voisin
  • 653 Views
  • 5 replies
  • 0 Bravos

subscription

Hi I would to change 3 phones over from a Telus business plan and keep the same phone number and billing address and email address. Could you help me please?

AJ242 by Great Neighbour / Super Voisin
  • 340 Views
  • 2 replies
  • 0 Bravos

Unlimited data at reduced speed gone?

I was recently on a 60gig plan that switched to a reduced speed when it was used up. Then I upgraded to a 75 gig plan and everything was great. Speed was still reduced when data ran out instead of being cut off altogether. Since Im unable to subscrib...

Can I switch from a Public Mobile eSIM to a SIM

I have a Public Mobile eSIM but really would rather have a SIM.Exactly how does it work to get one and how does my account get setup on it if I'm already a Public Mobile subscriber?Thanks

Giancarlo by Good Citizen / Bon Citoyen
  • 563 Views
  • 3 replies
  • 0 Bravos
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