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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1148 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3222 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 31821 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 43695 Views
  • 182 replies
  • 30 Bravos

Can't receive calls

Just switched to PM and I can make calls but all incoming are going to my old carrier without ringing my phone anyone have this problem when switching 

Yayster by Great Neighbour / Super Voisin
  • 367 Views
  • 3 replies
  • 0 Bravos

images not sendng through sms

Suddenly I can't send images over sms to Apple devices. I did change the stuff I had to do when there was that change to that a while back

Resolved! Data not working

Hello, I became a subscriber last week and now my mobile data is not working. Can someone help? Thanks

BlueStarFire by Great Neighbour / Super Voisin
  • 654 Views
  • 7 replies
  • 0 Bravos

Resolved! Account

I can no longer access my account despite already having a subscription. I want to change my credit card but the website and the app is asking me to select a new subscription when I already have one. When I tried to select a new subscription just to ...

Robert32 by Great Neighbour / Super Voisin
  • 627 Views
  • 6 replies
  • 0 Bravos

Speed

Why is my speed so slow? I have 5g plan I get low of 2.5 down low of .25 upHigh of 70 down 2 up

Darren8 by Good Citizen / Bon Citoyen
  • 475 Views
  • 6 replies
  • 0 Bravos

Over Charged

Why was I charged $26.25 this month when I normally pay $21.00?

SilverTip by Great Neighbour / Super Voisin
  • 417 Views
  • 5 replies
  • 0 Bravos

Resolved! US service

I have account with Canada and US , what must I do to get US service once I am in US ?  Do I need to change to roaming ? what carrier do I set to ? Thanks 

DuckyP by Good Citizen / Bon Citoyen
  • 486 Views
  • 3 replies
  • 0 Bravos

Resolved! can't send SMS

How do I know what the SMSC number should be?

David33B by Great Neighbour / Super Voisin
  • 502 Views
  • 4 replies
  • 0 Bravos

Locked out of account.

My husband has been locked out for six months. He has tried everything suggested to no avail. Can a cs agent please help?

DJ61 by Great Neighbour / Super Voisin
  • 227 Views
  • 1 replies
  • 0 Bravos

Calls from USA

I have traveled to the US for work purposes and moved my plan to a $15 plan that doesn't have US calling. However, I was under the impression that I could receive calls from the US. Right now if I call my number, I get a message that the subscriber i...

MS1000 by Great Neighbour / Super Voisin
  • 458 Views
  • 4 replies
  • 0 Bravos

Resolved! Rewards

I joined Public Mobile a few years ago because of the pricing. I knew of the rewards program was coming but the info on it was very vague. I was shocked today to see that my monthly charge has gone up to $25+tax and I have a whole 5 points. I'm very ...

DonnaD16 by Good Citizen / Bon Citoyen
  • 3028 Views
  • 36 replies
  • 5 Bravos

Higher prices

I have the same plan as I’ve had in the past and for no reason it went up nine dollars this month no rhyme or reason why?

Pappy by Great Neighbour / Super Voisin
  • 887 Views
  • 13 replies
  • 1 Bravos

Points

How come I have 0 points when I have 3 referrals, auto pay monthly. I just switched to the points system.

nancyjd by Great Neighbour / Super Voisin
  • 334 Views
  • 3 replies
  • 0 Bravos

Resolved! Double charge

Hi,I was charged $38.42 twice this month for service, please refund one payment. I had to pay the second time becuase my service was abruptly cut off saying that I hadn't paid when the charge was pending on my credit card.  Michael 

cliffordruns by Good Citizen / Bon Citoyen
  • 1079 Views
  • 9 replies
  • 0 Bravos

Plan not showing in account

I used public mobile approximately 45 days ago before going to another provider. I just went back to PM. I made an account and subscribed to a plan with payment. I then ported to my old number. Upon checking my account it shows that I am only at the ...

Nomad03 by Great Neighbour / Super Voisin
  • 518 Views
  • 6 replies
  • 0 Bravos

Cannot log in

I cannot log into my account because I cannot remember the email I signed up with. It will not let me change it via phone number. I need to change my payment method as my number has been disconnected. 

Resolved! Loyalty bonus not working when travelling in USA

I was in Hawaii 2 1/2 weeks and was totally unable to use my phone for international calls or data while there. I counted on having this service, given the text advising me this winter that I was given a nice  ''loyalty'' bonus'' for international lo...

Holly_6 by Good Citizen / Bon Citoyen
  • 1431 Views
  • 11 replies
  • 1 Bravos

Porting team number

Want to use my old koodo prepaid number. I read on some post about calling a porting team. Can somebody send me or tell me what number to call? Thanks. 

robertjose08 by Good Citizen / Bon Citoyen
  • 229 Views
  • 1 replies
  • 0 Bravos

Public mobile internet speed

I recently changed my operation from Fido to public mobile and I have got 5g speed, but it's more likely 4g when I'm using it, even when it shows 5g+, my phone is brand new and I'm using E-SIM, I want to know if anything that I can do to speed up?

Resolved! $40 5GB plan

I subscribed to this plan and the description left me confused, (ie; Unlimited Canada an US wide minutes and messaging...) Does this plan in fact include unlimited phone calls from Canada to the US.

RJC4 by Good Citizen / Bon Citoyen
  • 815 Views
  • 6 replies
  • 1 Bravos

New $19 1GB and $29 10GB in my account!

As shown below, you can currently switch to these plans as existing customers.Also seems like the talk text $15 plan is removed from my account.Or is it just an offer for some existing customers?I am going to recommend all $25 and some $15 plan users...

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fixin1 by Deputy Mayor / Adjoint au Maire
  • 2814 Views
  • 19 replies
  • 5 Bravos

payments

I have added $15 yesterday and had $25 in rewards but I cant make a call. its says you have used all your minutes

qaziphone by Good Citizen / Bon Citoyen
  • 292 Views
  • 2 replies
  • 0 Bravos
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