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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11093 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22030 Views
  • 181 replies
  • 24 Bravos

iPhone 12 ESIM issues

I was a long time subscriber prior and left for Telus, 2 years ago.. and m back to public, now after my contract with Telus is up. iPhone 12, issues with ESIM not installing, and I’m feeling I made a bad choice coming back with already having issues ...

mavic2411 by Good Citizen / Bon Citoyen
  • 378 Views
  • 12 replies
  • 0 Bravos

Do I have to re-subscribe? Ahh :(

Hello fellow PM peersMy account is apparently no longer existant because anytime I try to either login, or reset my password, it says Invalid email.. I'm just deeply confused as to why my PM community account is still in full swing?! Ugh I am just wa...

lamberguini by Good Citizen / Bon Citoyen
  • 160 Views
  • 4 replies
  • 1 Bravos

No service

Hi - I successfully (I think) loaded eSim card yesterday. Today my previous carrier confirmed the switch and no I have nothing. 

Catherine47 by Good Citizen / Bon Citoyen
  • 187 Views
  • 11 replies
  • 0 Bravos

Can’t send or receive some texts

I recently switched from lucky to public. Now suddenly I can’t receive or send texts to certain people and if they call me it goes directly to voicemail. This is a huge problem because I can’t log into my school account without 2 factor ID and I can’...

BPretty by Great Neighbour / Super Voisin
  • 229 Views
  • 9 replies
  • 0 Bravos

My esim isnt working

It took my money but didnt give me an esim it said it failed. 

Jaidin by Great Neighbour / Super Voisin
  • 159 Views
  • 3 replies
  • 0 Bravos

Us roaming plan not working

 It wont let me call us numbers .. tried rebooting my phone and still not working. Saying i have no minutes left.  How do i fix this 

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Gautreau by Great Neighbour / Super Voisin
  • 202 Views
  • 7 replies
  • 1 Bravos

Resolved! Community rewards How much engagement

How much engagement is needed to receive community rewards. I don't want my participation here to be a caculated move but rewards are definately an incentive to participate and it would be dissapointing to be part of the "free support team" and not r...

Friendly_joe by Good Citizen / Bon Citoyen
  • 368 Views
  • 11 replies
  • 1 Bravos

Resolved! New Activation Subscription Promo

Hi everyone,I'm new to Public Mobile! I just activated my Sim card and am waiting for my phone number to be ported over. I am having trouble with the current promo.When I made the purchase online, I selected the $39/month plan, wanting the 90 day sub...

Dandelions by Great Neighbour / Super Voisin
  • 225 Views
  • 4 replies
  • 0 Bravos

signal boosting

hi. i just signed up to PM last night. and my in-home signal is pathetic. as soon as i step outside, i get good 4G speeds and good signal.is there anything i can do to boost my signal in my home?

sal82 by Good Citizen / Bon Citoyen
  • 260 Views
  • 10 replies
  • 1 Bravos

Resolved! sms code sent to LAN line

trying to transfer LAN line to Cell. SMS code for verification sent to Lan Line which does not support SMS. What do I do? 

DougCram by Great Neighbour / Super Voisin
  • 171 Views
  • 5 replies
  • 0 Bravos

Long distance to the USA

We recently signed up for the 30gig 5G plan. What are our options if we wish to make phone calls to the USA? There doesn't seem to be any costs for LD calls unless I am missing that. This would be for Canada to USA phone calls, so I don't think roami...

sbennett by Good Citizen / Bon Citoyen
  • 202 Views
  • 6 replies
  • 0 Bravos

Credits card

I'm getting an error when trying to update my credit card information. 

Dan108 by Great Neighbour / Super Voisin
  • 109 Views
  • 3 replies
  • 0 Bravos

Conference calls not working properly

Just recently when I conference another party to an existing call and merge everyone, one party can't be heard but can hear everyone else. I checked the forums and it seems like a CS AGENT has to reset something for me to fix it. Please let me know w...

oscar5 by Good Citizen / Bon Citoyen
  • 287 Views
  • 9 replies
  • 0 Bravos

Inviter a friend and no Reward $10.

I ask a friend (xxxxxxxxxxxxxx) xxx-xxx-xxxx to joint Public Mobile and my code xxxxxxxxx didn’t work.Will she receive the $10. As a welcome to Public Mobile and me my points for the recommandation.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Belleau by Great Neighbour / Super Voisin
  • 232 Views
  • 11 replies
  • 0 Bravos

Phone show sos

For some reason my phone has stopped working and network shows sos. I have put my physical sim in anther phone and same issue

Peterma196 by Good Citizen / Bon Citoyen
  • 259 Views
  • 13 replies
  • 1 Bravos

Locked out of my account

This is just an account I had to make since I'm not able to get into my main account that's associated with my phone number.  So yesterday I tried to log in, forgot my password and tried too many times, so my account got locked out.  Waited overnight...

Squarebottoms by Great Neighbour / Super Voisin
  • 93 Views
  • 2 replies
  • 0 Bravos

Esim

Just a heads up,I just switched to an esim and upon set up it warned me that once I do it to make sure it's the correct phone as you are unable to switch phones after. Meaning that if you are like me, and purchase used phones you can't just put your...

Marchibald56 by Good Citizen / Bon Citoyen
  • 419 Views
  • 14 replies
  • 1 Bravos

Porting out number

Hi there,I need my phone number to be ported out to Telus but for that to happen I need a note on my account saying that this is happening. Please help as I cannot send a ticket.@CS_Agent 

RM_C by Great Neighbour / Super Voisin
  • 168 Views
  • 4 replies
  • 0 Bravos

Lost phone

I lost my phone and can't log in into my Account. I cannot receive the authentication text. I need to update my Account with the new sim card. Can you help?

Hiii by Great Neighbour / Super Voisin
  • 114 Views
  • 2 replies
  • 1 Bravos

As anticipated, complete waste of time and money

This company is a nightmare. after 3 days of hearing nothing back from the CS_agents, i got a message saying they are closing my ticket, and couldnt do anything to help. Not surprised, just more fuel to the fire to ensure i spread to the word to thos...

liane_44 by Good Citizen / Bon Citoyen
  • 366 Views
  • 8 replies
  • 2 Bravos

account access

I administer three accounts.  For some reason one account asks for a code, but the number attached to that account is not correct, therefore I am unable to access the account.  Perhaps its just me, but public mobile is constantly changing access prot...

rjsdesign1 by Great Neighbour / Super Voisin
  • 95 Views
  • 3 replies
  • 2 Bravos

eSim not working

Opted for an eSim, put in the IMEI number which said that my device was compatible. Now I'm trying to activate my device and I'm being told that it isn't compatible. I've been trying to contact Customer Support but I keep being told that there is a p...

Colleen11 by Great Neighbour / Super Voisin
  • 271 Views
  • 7 replies
  • 0 Bravos
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