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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Opt reqest

I recently changed provider frm public mobile to freedom mobile but my number did not transfer over when requested freedom mobile ended up giving new number when I requested my old number to transfer

Wrong future billing amount

My normal 90 day billing is $126 but the web site shows my next billing will be $186. I have not changed my plan.

Re: No data access

I have the same issue. Changed my plan on renewal, and now I have no service. Restarted my phone, ejected SIM, reset network settings, and nothing has worked. Hopefully they are helpful and can resolve these issues.

Re: Porting Number

Anyone have. A phone number to call? Porting in limbo

US roam talk, text & data

my family is heading down to oregon to visit my ailing bother and i will be buying a 15-day roaming package for my iphone. are there any instructions on how to activate it? will it automatically kick in when i cross the border? does the package co...

Told to finish setting up my account that has been set up for months!!!

I went to login to my account that I set up months ago and have accessed many times already and had made payments on and the phone is working and allowing to make calls, texts, use my data as we speak, yet when I login to access said set up and payin...

Pause subscription

Hi, I would like to pause my subscription. I have tried to do it via my account but there is no option to do that by following the steps listed online. Thanks,Malik

Rewards?

Not including putting money towards my bill, how do I actually benefit from the reward points?

Resolved! No data access

I have changed my subscription plan and it shows in my account it started today already but I still have no data access

INTERNET STOP WORKING ON THE RENEWAL DATE OF SUBSCRIPTION

I changed my plan today. Now the data is not working, please help. I noticed others have the same issue.

Number recovery

I lost my phone and I need to retrieve my old number so I can access all my other accounts can a representative please get back to me ASAP.

Texts

All of a sudden I can’t receive texts

Signal problem

Hi, I have been using my phone to take online fitness classes. My apartment gym is in on the ground floor. I did get some signal last week, but this week I am unable to get any signal and I am missing all classes. Please let me know if something can ...

Updating payment details

Need help updating payment details. Cannot access my account because the email address linked to my phone and phone number is no longer valid. Hence, I cannot update payment details

serait-il possible de parler a une personne??

Unable to active esim

I just set up an account and my eSIM won’t active

Account disappeared?

My husband and I had separate accounts and then the app updated and for some reason our accounts meshed. I think because we were using the same email to login. Now he's trying to port out and the account number isn't his, it's mine. How can I resolve...

Data not working after plan change and renewal

Was working fine until renewal and plan change. Can an admin help me.

Resolved! Can't downgrade account

I have an account where I'm unable to downgrade it to a smaller plan. Is there a reason why I can't select a smaller plan? I'm logging in from the web and I can see the smaller plans if I don't log in but I can't see it when I try to "change subscrip...

Resolved! Broken promises / Contracts - Monthly Plans

What happened to the promise to Loyal customers. I've been with Public Mobile for well over 10 years I'm sure and through my plan choice had my payments credited down to $15 -$18 month with lots of free data built up. I didn't pay much attention to n...

eSim not supported but system said it did

Hello,Before signing up and purchasing a subscription, I checked online to confirm whether my iPhone 11 would support an eSIM with Public Mobile, and all sources indicated that it would. I proceeded with purchasing a Public Mobile plan and once again...

get a business account and port number

Hi,I have a personal phone number with Public Mobile, and a Business number (that goes to my phone) through another company. Can I port that number to public mobile, and have it go to the same phone as my personal number?Thanks,Kelly

No ringback tone on outgoing calls

I have a Samsung S23 and since switching from Telus Mobility to PM, I have now no ring-back tone when making outgoing calls plus a 1 second delay in response from called party (don't hear back the first few words of salutation). This is very importan...

Cancelation

I wish to cancel my plan.

Resolved! Problem during port from Virgin mobile

Started port yesterday, received message from Public Mobile saying "we're having trouble, you entered the wrong account number. Someone from our team will contact you."No call or message has come through despite my Virgin mobile service still being o...

Resolved! Can't sign in to my account

Hello, I cannot sign in to my account. I have tried updating my password and received confirmation of the updated password. It does not work. I have tried using a different browser. It doesn't work. I've tried using the app. No luck. I've tried using...

porting team contact number

Good Moring, how does one go about contacting the porting team by phone

SMS texts not being sent and received, or arrive hours later

During a power outage in south Ottawa on April 28, I was using my LTE data and hit the 100% cap. I didn't bother purchasing more because I get the new cycle in a few days.Since then, however, text messages are not being sent or received when they're ...

How to stop a specific number from leaving voicemail?

So, I really don't want to go through the hassle of changing my phone number but I keep getting calls non stop from this number 905-287-5720. If I answer all I get is a fax tone and it calls constantly like 15 times a day. I blocked the number on m...

Resolved! Not receiving text for account verification

Hi, I selected my plan, got charged the monthly amount then chose my phone number. After that it asked me to log into the app to confirm the account. I am not receiving the text message to my new number for the code. I have activated the e sim. thank...

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