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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Remboursement de SIM

I never received my SIM card which I had purchased online. I have had to purchase a new SIM card at a store.I was told by Public Mobile in an email that once you complete your activation, submit a ticket to the Support Team and they’ll process a refu...

Public Roaming

Does public sim provide roaming services if I am abroad to keep my SIM card on?

Travel in europe

I’m going to Iceland, Finland Sweden, Norway and Denmark. is there any way I can have texting and or voice calling, internet using an ESIM?

Resolved! Starting a new subscription

I was registering my SIM card and chose the option to port over my current number but I now realise this will not work. Can I go back and request a new number instead? I can't log in to my account because I'm not receiving any of the verification cod...

Resolved! Service not working and app stuck in loop of 2-factor authentication

I need to cancel the service; it hasn't worked; I have no service. But I cannot log onto the app because it's stuck in a loop of confirming my ID with its security extension. The phone number I've registered with I cannot access, so how can I access ...

SIM Activation

How do I activate a SIM and get a phone number on a very simple phone. I cannot download an app to my phone.

Resolved! E sim

can someone please help me my account wont activate because the esim will not install proper..... After i choose my region and number it wont install e sim then sends me to look for help.. I typed im my imei number and said yes my phone is e sim comp...

US Call

when i dial 1-347-514-XXXX us number it says number busy try again all the time. I have US plan why i

Punts cana

Do you provide roaming service to Dominican Republic?

Referral

Forgot to add referral code?

No service

Please assist as no service for a week now

Resolved! Data slow with esim

I'm using public Mobile with eSIM on my iPhone and my data speed is close to 250Mbps, but the data usage is too slow even after resetting network and set up 5G auto on the cellular.

Having issues with Porting

I moved to PM but the porting has failed and I am not able to use my phone on any network. My original provider has confirmed the account has now cancelled and I got confirmation it was a success, but it's not working. How do I speak to someone to ge...

what is the customer service phone number

It won’t accept my sim number and it’s correct

Resolved! Bonus $25 not received from being referred

I just signed up yesterday through being referred by a friend. I don’t see my $25 credit for joining

My Account

Why has my account, and my partner’s account, been billed a fee for Public Mobile Self Service. If this is a legitimate charge we will cancel our public mobile accounts. Please respond as soon as possible.

Resolved! Phantom data usage

I am noticing my phone is consuming quite a bit of cellular data while my phone is connected to Wi-Fi and I am asleep at home. Generally this is around 100mb per night but something it is much more. One night (May 18th) 1.4gb were consumed.This is us...

Crazy phone

Phone keeps switching to emergency calls have to reset phone to reconnect to network any help appreciated

incoming calls randomly going to voicemail. Doesn't happen all the time, but annoying

Nord N30 phone. Doesn't happen all the time, but annoying and troublesome as I have an older relative who needs to get a hold of me at times

Calling Colombia

Is my plan included call to Colombia?

esim transfer

How do i transfer my esim from one samsung to another...thanks

Need help to transfer number to Public Mobile

My present mobile service is the hosiptal that I work and I know the service is Rogers. My hosiptal bill account number for the mobile plan start with a "S" and I cannot put it into public mobile website transfer form, there is a Roger's PO number i...

Phone Number Portal Issue

My number ported over but friends are not able to reach me. My sms is non functional and I cannot receive sms from my banks either. Need public mobile to fix my number portal issue.

Close my account

Hi,I want to close my account and end services with PublicMobile. I have tried everything but it seems there’s a bug with my log in. I’m unable to reach « My account ». Hence, I’m unable to stop the payments. Please help me. I’m very frustrated right...

US DATA AND ROAMING

I recently purcahsed a 3 gig data for my parents account, because they're going to alaska and now I find out it didnt go through, whats the next steps for this, I have accesss to all their accounts, they're in their mid 70's just trying to enjpy a cr...

Double charge

I changed my plan and was charged, the actual plan and the old plan amount. How Can i get a refund ?

Change subscription to a cheaper plan

How can I change my subscription to a cheaper plan?

Resolved! Re: land line port in

I am having the same issue trying to port a landline since 8 days ago.

Unable to port number due to hold on account

Hello, I recently switched to a new provider, but it so happens that my SIM card arrived on the same day of the end of my billing period with PM.My account is currently on hold and I am unable to port my phone number as a result. Is it possible to ha...

Phone rings only three times

My phone only rings three times before going to voicemail. How do I change it so that I get It to ring many more times. I have an iPhone.

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