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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 76277 Views
  • 182 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 76957 Views
  • 181 replies
  • 32 Bravos

Transferring phone # from PM

Hi I have made a request to transfer my phone number from PM to videotron. I was supposed to receive a text from PM in which I was supposed to answer yes but never received it. How do I notify public mobile that I wish this transfer to go forward? Th...

Nasreen2 by • Great Neighbour / Super Voisin
  • 370 Views
  • 2 replies
  • 0 Bravos

Service

Will my phone work in Italy 

Ed29 by • Great Neighbour / Super Voisin
  • 420 Views
  • 3 replies
  • 0 Bravos

Bad connection

Hi I’m having connection issues I live in Peterborough On Canada…and most of the time my connection says LTE and only has 1 bar ..so nothing loads when I search things ,when I signed up it said 5g coverage everywhere..I’m using an IPhone 15 Pro Max s...

AndrewTurner by • Great Neighbour / Super Voisin
  • 786 Views
  • 7 replies
  • 1 Bravos

Data is not working

Hi, looks like I'm joining the growing ranks of people whose data is not working. Happened to me this morning. Submitted a ticket and heard nothing back so far, seems a lot of you are not getting a response. What is going on??1

Bushkin82 by • Great Neighbour / Super Voisin
  • 1286 Views
  • 8 replies
  • 1 Bravos

Transferring esim to the new phone

Recently I purchased a new phone and needed to transfer the e-sim from the old one. I read that in order to transfer the e-sim is only possible by purchasing a new one and the fee ($5) will be waived. So I did just that. Purchased the new e-sim for m...

waspunio by • Great Neighbour / Super Voisin
  • 875 Views
  • 3 replies
  • 0 Bravos

Issues with public mobile?

Hi guys I submitted a ticked yesterday morning asking why my account isn’t working and still haven’t gotten a response, anyone have any idea how I can fix it? Service not working Problem Details: 5g-service-not-workingWhat is the current state of you...

Cat04 by • Great Neighbour / Super Voisin
  • 1040 Views
  • 5 replies
  • 0 Bravos

Resolved! Sim card swap

Hi,How effective is Public Mobile at protecting its customers against Sim card swap? Thanks edited by computergeek541: changed category label as this discussion isnt related to Community

foffe by • Good Citizen / Bon Citoyen
  • 849 Views
  • 4 replies
  • 0 Bravos

Service in USA

Please advise if my current cellphone package will provide service when I travel to California, USA.

Commander2 by • Great Neighbour / Super Voisin
  • 397 Views
  • 3 replies
  • 0 Bravos

My invoice receipt for Sept 25

I recently changed providers for reasons like this… I log into my account and can’t get to my invoices. The only thing available is to get a plan, contact a sales agent who sends you to send a ticket, a ticket creation that has you log in and times y...

Optimius by • Great Neighbour / Super Voisin
  • 669 Views
  • 6 replies
  • 0 Bravos

Not connecting

Hello, I am also having these issues. I reset network on my phone and also submitted a ticket to customer service. Are you also unable to log into the public mobile app(mine sends me straight to the ‘support’ page)?

Myles_Unger by • Great Neighbour / Super Voisin
  • 479 Views
  • 3 replies
  • 0 Bravos

Previous invoices

I need to print invoices for July and August but cannot find it.

Odi1 by • Good Citizen / Bon Citoyen
  • 447 Views
  • 4 replies
  • 0 Bravos

Porting out - what does this error mean?

I'm trying to port my number away due to the price increase.  I never received a text message and the port was rejected by Public Mobile.  The new carrier says they received this as a reason:conf cust to osp before contacting pac.I don't know what th...

No response on ticket

HiI have created a ticket regarding increase in subscription charge on Sept 27, no one has reached out to me yet. Is anyone else facing delay? 

Rachna by • Good Citizen / Bon Citoyen
  • 1115 Views
  • 11 replies
  • 0 Bravos

Can’t access add-on data

I used my credits to purchase an extra gig of data. It’s showing up in my usage as available, but when I turn my LTE on I can’t seem to access it 

Claire_cost by • Great Neighbour / Super Voisin
  • 598 Views
  • 5 replies
  • 0 Bravos

Add ons

do public mobile offer an EU data package

Jockey555 by • Great Neighbour / Super Voisin
  • 254 Views
  • 1 replies
  • 0 Bravos

Paid but subsciption on hold?

Hi, my payment went through today October 3 on my billing date, but my subscription was put on hold for 90 days? And I’m threatened to lose my phone number?? And I have 40ish $ funds available? But my payment I got charged was the bill amount of 46is...

Davidbukay by • Good Citizen / Bon Citoyen
  • 488 Views
  • 4 replies
  • 0 Bravos

Resolved! Re: Need to contact agent

I am needing assistance with an issue too, however I submitted a ticket yesterday.

mp_1995 by • Great Neighbour / Super Voisin
  • 802 Views
  • 9 replies
  • 0 Bravos

Register eSIM

I purchased a plan, and trying to register the eSIM but the QR code that was sent doesn't work. It's asking to send a verification code to the new number but I can't receive it without setting up this eSIM. What can I do?

KaoSKoRY by • Great Neighbour / Super Voisin
  • 317 Views
  • 1 replies
  • 0 Bravos

Not connecting

What is going on with "not registered on network" wben I call someone.  This is new and weird since I could always reach them before on my cell.

Mach22 by • Great Neighbour / Super Voisin
  • 405 Views
  • 2 replies
  • 0 Bravos

Text

I received a text message to switch to telus or koodoo for a new phone …Are those legit ? I love my pricing on public mobile but i would love to get a new phone 

Liettegd by • Great Neighbour / Super Voisin
  • 487 Views
  • 3 replies
  • 0 Bravos

porting a Newfoundland number from Koodo to Public Mobile

HI,I have a friend interested in coming to public mobile and they want to keep their Newfoundland number that is currently on Koodo in New Brunswick.  what is special to know to make this a positive experience for them.   they tried to transfer in 20...

GCOLLRIN by • Good Citizen / Bon Citoyen
  • 536 Views
  • 2 replies
  • 0 Bravos
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