Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Different plan from what I bought being activated for my account

I bought a limited time promotion earlier this month that had Canada-US unlimited calling/texting and 50gb of data (available while either in Canada or US). But when I go to my account, it shows a different plan (Canada wide calling and texting only)...

Subscription issue

I am having subscriptions issue when I subscribe offer.

Cannot process payment

The website is slow.. and i have been trying to process my payment for almost an hour now. It says some kind of error

YouMail - Google Pixel 8 Pro - Conditional Call Forwarding

Hello!Are any Public Mobile subscribers successfuly using a Pixel 8 Pro with the YouMail visual voicemail service?I used it without any trouble on iPhones 14 Pro Max, 13 Pro, SE 2, 11 Pro Max and 7 Plus.However, it does NOT work on Microsoft's Surfac...

New Account

I just opened an account and I believe after some struggles, I activated the new eSIM successfully. I am in the middle of transferring my old number over and was told I’d be given a temp number but I can’t make any calls? Did this happen to anyone?

Resolved! Identity Confirmation 6-Digit Code

New customer attempting to log into my account. I have been able to receive confirmation codes via email however, it now wants to send one to me via text message. I have tried several times and not once received a code to get into my account.

Resolved! Bonus data

I have my bonus data from Christmas will we lose this with this new point system

Resolved! Why can’t I downgrade to 4G?

I am on a 5G plan but sadly I’m not receiving 5G signal seemingly because my phone is not compatible with PM’s 5G frequency bands. Now that I won’t be able to use 5G speed and with the upcoming changes to the reward program, I need to downgrade my pl...

Error trying to subscribe to a plan

When I log in and select a plan i wish to get, it brings me to an error screen and then cannot go any further.

E-SIM not activating

My esim / new phone number is still searching for network. My phone told me to contact public mobile.

billing cycle

If I subscribe $40/month on March 19,2024. Does it mean this subscription is valid until April 18,2024?

Account

How do I retrieve my account number? I have forgotten my log in and password so I’ve created this log in to try to get my information.

Bonus data less than I was told

Hello,I am being forced onto the new rewards program and was told I would get 240gb of bonus Data. It has shown up on my account but it's only 5gb. Chat bot says they never say how much it was going to be, but I have the text message. I did downgrade...

In the us add on not working

Help! I keep trying to purchase a us talk/text data bundle as my 15 days are up and it is not being applied to my account so I am not able to make calls. @Members

Resolved! MMS and iPhone 8

MMS (group messaging with Android devices) stopped working on my iPhone 8 with PublicMobile, is there a way to make it work again?

Unable to Activate eSIM

Yesterday, I made the decision to port my cell number from Koodo to Public Mobile for their Canada US 60 GBs promotion. Everything went as it should have from the Public Mobile App until I tried to activate the eSim. A message came up "Unable to Ac...

Resolved! Porting my Number from Fido

I have activated my account and now wish to port my number from Fido. It tells me to not put in Public sim card until I know Fido has deactivated with text message. . However when trying to get into my account it tells my that I'm being texted a 6...

Payment

how do I make a payment if my account was put on hold because I got a new credit card. I can’t find where to add the new card

Cannot log in to pay, no service, old credit card switched numbers

I reset my password multiple times. It says there’s an error when I try to login.I had service up until three days ago, I can’t get into my account I need to update my payment info because my card was lost and the number changed.

Resolved! No service on renewal date (nothing changed in subscription) | First such outage in 4+ years

Current Subscription Cycle: Feb 18, 2024 - Mar 19, 2024Card is still active in the account, and there is no amount charged to the card so far. Phone still shows 2-3 bars of network coverage. But no calls or texts are going through. Same for Internet ...

My plan was to be updated at subscription renewal date

Does anyone know if this can be fixed I had my pm set to update to another subscription today and they took my old subscription amount and they didn't take any from the funds in my account already and I thought that was to apply and then they take th...

Resolved! unknown international msgs being constantly sent to the same phone number

Hi, I looked at My Account today and noticed that it says I have used my entire allotment of international messaging. History shows that my phone is sending outgoing messages over and over to the same 1-647-857-****. I don't recognize the number and...

new points program

I have not yet received a text or email advising me of the change to this new points program. My spouse is on the same program as I am, and he received a text advising of the change, but I did not. With the old program I am current under ($25 per mo...

Resolved! No service after paying. Opened two tickets and no repaonse from an agent. What do I do ?

So my Cc did not go through so I had to re-enter my new card number. Payment was successful but my plan did not renew. I have no service ! And no one is answering my tickets.

How to unlock vortex HD 601 Sim me

I recently purchased another phone and I was trying to put a different SIM card in it and it's saying enter PIN for Sim me

Unable to activate new SIM

When I try to activate a new sim using PM app, it says "subscription not activated"When I try to Login from mobile app to get support, I get "contact admin unable to authorize -- no access token present"When I try from desktop, I get "Resume activati...

Resolved! Using PM in Motorola Edge+ (2023)

Hello guys I was wondering if anybody here owns the Motorola Edge+ 2023 edition and what's their feedback on using the SIM card in that phone! I want to buy it soon and I wanted feedback about it beforehand! Thanks

Questions about switch to new points system

So, I held on all the way with the old system, and now they’re forcing the new points system, they are giving me all this data as a bonus but I don’t really need it, except for i don’t actually know since I’m on the 75gb plan now and didn’t run out. ...

5g

Hi. Just switched from 4g to 5g service, but my phone OnePlus 8pro not showing 5g. Called OnePlus Canada and confirmed that it supports 5g on public mobile . They said it was a network problem, not the phone. Please advise.

Change Plans

hello, I need to change to the 4g 29$ a month plan.... but very annoyingly it is not giving me the option to do that even though i keep seeing it there in the plan offers, then it just takes it away from me!I need to change because i switched to a 4g...

Community

Forum Posts