Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I’m new to PM - signed up and went through the steps. Got the text from Koodo to switch service. Clicked yes. Then came back to app that said activation not complete contact support. But now I can’t get into app cause it needs 2Fa and well…I don’t ha...
Hi,My friend wants to join PM but wants to know with the $35 per month Boxing Week sale plan - It says it includes 75 gigs of data within Canada, the US and Mexico. It says it includes UNLIMITED Canada, US and Mexico wide minutes and messaging plus ...
I just signed up for a Can-US-Mex plan. I am trying to make a phone call to the US from Canada. Every time I dial my friends number it keeps saying that my number cannot be completed as dialed. I am using an iPhone 15 Plus does anyone know what could...
Helloi am trying to activate a new plan, - does not send the code to the email. i have tried with a few diff emails and still does not work.please help
I want to switch over the $35 x 75GB plan, but cannot do it from within the appCan someone from the company actually do it? Is there anyone human behind this?
Hello Customer Service. I am not able to Transfer and haven't used my subscription. I am back with FIDO. Please make sure to cancel my subscription from Public mobile. I am not using Public Mobile.
Hi,I am not able to use my long distance calls. I can see in the app tgat i have full left iver minutes. Kindly help
Hello. I made the mistake of adding a public mobile account to an iPad and cannot verify via SMS. I cannot complete a login because it wants me to verify via SMS. Is there another way to access the account? If not, hot can I cancel the account in que...
Requires a 6 digit code sent via sms but that's no longer active as I have transferred my number over to public mobile. Help please
My wife has an option to make a payment using the registered payment method but I do not. How can I get this option?
Cant login,not received OTP.Can a mod help me? Thank you
Can't seem to register my phone plan, says my current phone number with Virgin is not a valid number. Yet I still receive text and phone calls.
Hello,My children's accounts have a plan 5G 75Gb for Canada/US/Mexico in 35 CAD.But I don't see a plan in my account and want to switch to Please assist.
Have this data plan that allows me to have access in Can, US and Mexico. Do I still have to turn on roaming on my phone?
Hi there!I subscribed to the 34/month 50gb can/us/mex plan on December 1st, and noticed today that there is a new offer for 75gb for the same price until December 31st. My current plan renews on January 1st.It gives me the option to change now, or ‘u...
How will I know if/when SIM card has been shipped?Order was placed Dec 02 and expected delivery date was Dec. 11.How do I contact a Customer Service Agent?
Hi everyone, I originally installed the eSIM and then accidentally deleted the eSIM from my phone. Now I am unable to access my account through the Public Mobile app or through the browser as the 2FA authentication code is texted to my phone number, ...
Why are not all the current plans being offered being made avialable to me?
I would like to keep my old number and plan but my only option is to buy a new sim even though i have my old e sim number. I cant go to my account and just update my plan, it keeps bringing me to the activation page.
@CS_AgentHi, I have a Canada and USA plan. However, I am unable to make calls. I have so far tried on ATT network. Data and texts work just fine.
I already have a subscription with public mobile. I'm trying to log into my account. It keeps asking me for a six digit code which I get by email and enter it. When I do so, it then tells me that I need to resume my activation, which I have already d...
mobile network not available for voice calls after changing phone number
How to get my account number? When I log in it just keeps telling to keep setting up my account but it is already set up? I need my account number in order to have my number ported.
My husband changed his phone number a few months ago and he is not getting OTP codes to his new number. They are being sent to his old number and cannot log in to pay his subscription
Hi, whenever I try to log in to Portal, I'm getting asked to enter code from phone that I'm texted. I've entered it 6+ times and it keeps looping. I need to enter the portal to cancel the subscription. Please help!
I just joined 10 mins ago but missed adding my nephew’s referral code during set up. Can it still be added so he gets credit?
I have a current plan but when I logging it’s asking me to choose another plan
Are payments automatically withdrawn from your payment account?
New user to PM. Just signed up to a Boxing Day deal. Will this plan’s rate go up?
Hello I just started using my Can Amer Mex subscription. From Mexico I can call BC but I can not call Yukon?? Please help.
