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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! hardware

Chatr has notified my mum her flip phone will no longer be supported on the network and to purchase a new (flip?) phone. Can she activate her old flip phone with Public Mobile regardless of specs?

reception

I live in a 4-story condo, and when at home, the reception for both our new iPhones is inferior. It cuts in and out and often disconnects. When in other areas - outside, in the community, we have no problems.

Urgent help needed :’(

I’ve recently been locked out of my Hotmail account that is attached to basically everything that I own. I’ve had a cell phone number / plan with public mobile since I first moved to Canada. I lost the number and now I’m not able to access my Hotmai...

total rip off

I paid for a month: what a mistake. a) the eSIM card was installed, and then it was not working: no phone, no internet.... b) had to purchase a new eSim card, so paid another 6$AND I still have no internet and no phone... In short, I just threw away ...

TWO WEEKS EMAIL INACTIVE

duplicate thread

payment

made payment now account has changed to blank

Transfering ESIM to my new phone

I recently upgraded my phone after purchasing an iPhone 15. I previously used a iPhone 12, and now I am having trouble switching the eSIM to my new phone and I am unsure on how I am supposed to. I keep getting a message that says the sim in my old iP...

Change plan?

So I’m still on 3 g. I guess I should change to 4g. Is it hard to do and do I need new SIM card ? I did try to search community but thought I would just ask

Trouble transferring from Kudo to Public mobile

Hi, I moved from Koodo to PM on July 1st. But I still get kudo bills which I just resolved over a phone call. I have removed Kudo SIM card. I have eSIM from PM. Kudo support team told me my phone number is not yet registered under Public Mobile. The ...

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

I didn't receive a QR Code in an introductory email. How Do I get a new one sent?

Resolved! Data

Hi bro,I am using the plan 20$ with 3 Gb data monthly. This plan is ok for me, as I always use Wifi at home and work. However, this capacity have reached to maximum before the renewal dates over the past months. Therefore, I have just reviewed the hi...

Resolved! Monthly payment

Hi bro,I have a phone plan amounting to 20$ before taxes, that is 23$ after taxes (in Montreal, Quebec). However, why did you charged me 23.62$ for August 2025? Was there any changes? I am now using these 2 plans for 2 phone numbers. Thank you

Resolved! Port in PM

Hello, if I port out my PM number and in the future can I port in again with the same number?thx

Refund

I am expecting 2 refunds of 28.74, can you give me an update? Thank you.

eSIM issue

Hey everyone, I have a complicated issue and I need some assistance please. When I went to get a plan, I selected the eSIM option, but accidentally put in my physical sim IMEI instead. Now when I open the app it takes me to a page that says finish se...

add ons selection

we are going to travel in US around 2-3 days, what is the best add on about phone ?We have the plan 20G data covers US/CAN/MAX, assuming canada phone wouldn't work in US, If we don't add-on.Thanks!

Customizable phone plans

Does anybody else wish that PM would begin offering phone plans that are customizable? I have noticed other mobile providers offer this feature for selecting phone plans. Would like to hear what other PM customers think of this!

Can't make or receive calls

hi, I'm on a 5g plan but my phone says 4g. Why is that? Also I am not able to make or receive phone calls. I live in a remote area but even when I have full bars it isn't able 5o connect to make a call. I am not able to receive calls. It sounds like ...

Trouble shooting

I have a problem whenever someone calls me I don’t receive their call. But when I call they get my calls. What can I do in this situation?

Getting a phone number

Is there any way of getting a certain number like if I provided phone number could it be searched an checked if it’s available

$15 Unlimited Calling Plan?

I am asking this question for a coworker. If you are on the old $15 plan where you get 100 outgoing minutes do you know whether you can still change in self service to the $15 unlimited calling plan?

Porting number

I’ve activated my new account and requested my number to be ported over. My phone can now make calls, but I can’t receive a call (it goes to voicemail?), and I’m not receiving texts.is that normal?

Resolved! Public Mobile on an old cellphone

Hello,I want to subsbribe to a Public Mobile cellphone plan.I have an old unlocked cellphone.The Public Mobile app can't be installed on my old cellphone because my Android version is too old.This being said, I tried to put into my old cellphone the ...

Refund

How do I get a refund I bought a plan last night and its saying its not in service. How do I speak to a live agent

Help

We were locked out of our phone plan, the sim quit working and we are needing to cancel the autopay. we can’t access acct because don’t have the cell number or email to access it to cancel. What do we do? Can this be messaged to the customer service ...

Resolved! Porting request from SpeakOut to Public - August 2025

I appreciate that there are plenty of the queries re porting from Speakout! But with the current high volume of calls being received by Speakout due to their 3G shutdown, it is not possible to reach their customer service and so porting to Public is ...

Traveling to Europe can I text?

Hi I'm traveling to Europe for 2 weeks next week and I'm wondering if I can text back to Canada while abroad? I know I won't be able to call but I'd like to be able to text. Is there some way I can do this? I heard there's something called an esim? A...

Misleading false advertising Unlimited Canada, US & Mexico minutes and messaging plus unlimited inte

You are suggesting that one can send and receive texts while they are overseas. This is not the case at all. You can only receive texts from over seas IF you are in Canada.

Phone number suspension

Hi,I make a payment and still i can't make calls of any kind and cannot receive them either, and still it says my number is suspended.

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! hardware

reception

Urgent help needed :’(

total rip off

total rip off

TWO WEEKS EMAIL INACTIVE

payment

Transfering ESIM to my new phone

Change plan?

Trouble transferring from Kudo to Public mobile

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

Resolved! Data

Resolved! Monthly payment

Resolved! Port in PM

Refund

eSIM issue

add ons selection

Customizable phone plans

Can't make or receive calls

Trouble shooting

Getting a phone number

$15 Unlimited Calling Plan?

Porting number

Resolved! Public Mobile on an old cellphone

Refund

Help

Resolved! Porting request from SpeakOut to Public - August 2025

Traveling to Europe can I text?

Misleading false advertising Unlimited Canada, US & Mexico minutes and messaging plus unlimited inte

Phone number suspension

SOS no signal

Payment

Incorrect $5 Legacy 3G Network Surcharge on Motoro...

Had a 3G phone - just switched to newer model

Re: Finding account number