Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Plan change

I recently changed my plan to the 50 Gb us,can, Mexico on my last billing date but the plan did not change. I changed plan again to take effect on next billing date. Is this normal that it didn't update as its still showing old plan, or does it take ...

Resolved! Request to Restore Long-Distance Minutes to My Package

Dear Public Mobile Support Team,I recently moved to Public Mobile as a first-time new user due to its attractive offers and services. I am currently subscribed to the $23+tax package with eSim. At the time of purchase, this package included "100 mont...

Resolved! Cannot select plan that i want when subscribing

Hi,I want to subscribe for the 50gb 5g plan for 35$. Currently in the subscription/activation process the 10gb plan is selected and i cannot change it to the one i want. Spoke with the live chat support and they directed me here. I already bought a s...

Support

I have created a ticket, received a connection to Hassell, Customer Support Agent and after responding to him yesterday, still waiting on him to connect. Is this normal customer service for Public Mobile?

Resolved! 4 Questions before I decide if I wish to register for a plan

Hi, I'm new to Public Mobile and before I decide if I wish to register for a plan, specifically your current $29 plan promotion, as follows: "Boxing week deals are here, Subscribe to a 5G 10GB Canada-US-Mexico plan with 250 long distance minutes for ...

Moving my eSIM from a device with broken display

Hello, the support here is totally useless. My one thread was divided into 3 separate useless conversations. They only reply to reply, not to help, and they still proceed charging my card while we speak. Can anybody guide me through moving my eSIM to...

Being charged for account that I'm not using. Need refund.

Broken phone

My screen broke. Without being able to access my phone, I can't access my email. I just bought a new phone and am trying to transfer my SIM or buy a new one but am having an awfully hard time. Can someone please help me.Thanks

Resolved! Why does leaving prev carrier's SIM in phone cause problems?

Hi. Switched from Fido last month. Left SIM in phone, using eSIM for Public. Received porting texts within the timeframe, just paid for the new plan, etc. Data works, can receive calls, can't call out. Reset network settings, still can't. Had to remo...

Refund?

Tried to set up a sim and port over my number from Telus, paid for both the month and sim, can’t get the app to load anything to even log in with my iPhone 15.wasted hours and just want my money back since I can’t access services and now returned the...

Can't Open Entry Gate Again

Greetings againI recently had this problem, and it was fixed for a while but it's back again.When someone wants access to my townhome, they go to a call box and press my entry code. This rings my phone, and I press a number on the keypad to open the ...

account number

Cant access my account. cant log into my account locked out all dayHow do I get my account number

Resolved! Plans are listed as $X / month but billing occurs every 30 days

I know years ago Public Mobile had 30 day plans and billed every 30 days - made sense. I signed up February 24, 2024 for a $34 / month yet I get billed every 30 days. What's up with that?

The issue about transfer number

I received the SIM card this afternoon and want to transfer my current number to the new Public Mobile SIM card. But, when I tried the transfer process, I can't find my Old Service Provider: China Telecom-CTExcel on the dropdown list with the app. It...

Boxing Week $35 CA/US/Mex plan not available to all existing customers?

Hello,I saw a boxing week deal for a 50 GB CA/US/Mex plan w/ 500 monthly LD mins to China, Hong Kong, India, Pakistan, Philippines, Taiwan, and the UK for $35. I was able to switch and tell some others about it who switched successfully... however th...

Canceled service but still getting billed

I canceled my service but notice a bill on my credit card. The email I originally signed up with years ago is now canceled and I can't log in and I can't find anyone to talk to

subscription change

Hi , I want to change my subscription to 6GB, $23.It is not offered to switch it from my current one

Resolved! Promo not applied to my account but was charged with the amount

Hello. I received a text about a promo 20 dollars 3GB data. I’m currently on 15 monthly for 250 mb data so I grabbed the promo by replying yes to the text. The text said it will be applied on my next billing cycle. I checked my account and I’m still ...

Payment

I was charged for 2 different plans on the same account how can u get ahold of someone to fix this

Provided public mobile account number to unknown user

Hello, I received a call claiming has rogers promotional team. They offered a great deal i could not refuse. They asked me for Quebec license number and passport number which I provided. Later called from different number they asked me for public mob...

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

hi there. I signed up me and my partner to PM and my account and eSim worked during activation but not my partners esim.How do I receive or purchase a new esim if we can't get into the public mobile app to buy another esim.Any DM would be appreciated...

Promotional plan not available to me

I noticed there is a 29$ promotion but it is not showing up when I try to change mine

Resolved! Subscribing a new $35 Plan

Hi there, I am trying to subscribe the new $35 plan but when I add in my profile its the $45 plan. How can I change it to the $35 plan.

Resolved! In Canada, cannot receive txt msg sending from US

My plan is 4G speed, unlimited Canada and US wide minutes and messaging plus unlimited international text and picture messaging. I have enable roaming on my phone. I need to receive verification code in txt msg from a U.S. online portal in order to l...

My texts still come from my temporary number

Hello,My phone number was transferred to public mobile in May. The new number works for incoming. From time to time people report that they are getting texts from me from a strange number...the temporary number that was assigned via the e-sim I am ...

Plan change to 30 or 90 days

I'm considering a plan change from the $19/1GB plan to the $20/3GB plan, but it gives me the choice of 30 or 90 days and I can't decide which one to go with. If I choose the 90-day option will I have the chance to change back to 30 days if I decide ...

How to buy SIM card with reward points

I use to go to my app pick buy SIM card and instead of paying on credit card it gave me the option to buy with points. I done it for over a year but now it’s not showing to redeem points only pay cash. Any idea if this option moved?

porting a phone number from TekSavvy

I am trying to port a phone number from TekSavvy to Public Mobile (PM). I received a call from someone at PM earlier today advising that the port couldn't go through because the number wae no longer active. I called Tek Savvy and they told me that it...

Get new subscription plan

Hello,My mom already had a plan with public mobile. She then heard about the new subscription plans that are 29$/mo with a lot of data and the one I wanted which was $23/mo with 6 G data. When she goes to her "change subscription" page on the Public ...

Promo codes of 3 months..??

Why is my 3 month promo code not showing up on month 2 upon renewal?? Hellpp please !! i am soo sad !

Community

Forum Posts