[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Baja Mexico
Is there someone who has recently been to the Los Cabos area and has used the Cda/USA/Mex plan? We need to be sure the plan is problem free and includes roaming. Any other concerns you might have? Many thanks.
Cancel account
Cancel my account and refund asap I am sick of the run around chat bot useless everything that is public mobile!!!
Resolved! transfer from physical sim to esim issue
Hello,I have physical sim card installed in my iphone, I want to change to esim. I purchase esim and paid successfully. but in the public mobile app, there is no esim option, I search chatgpt and found many method, no any esim.I paid successfully.
Unable to Load Page
We encountered an error processing your request.This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)Regardless of how many browsers or re-logins, I cannot Continue to Activate eSIM.
Resolved! Scammers
getting 20 scammer calls in one day. What can be done ?
Breaking News: Bill credit redemption is now 20 points for $20
Breaking News: Bill credit redemption is now 20 points for $20 no more 15 points for $15
New data/roaming and minutes add-ons/prices/selection and rewards points minimum redemption..
PM has changed the prices and selection for add-on data and LD/international minutes and roaming options for both 15 and 30 day period.The domestic data pricing is definitely an improvement (albeit still 30 days). However, I was wondering why US l...
adding someone
I was just wondering if you can add a family member to your account
10 mins left in an unlimited Canada wide plan
HelloI am auto charged monthly and was charged today for oct 15-Nov 14. My plan is unlimited Canada wide talk. Why did I receive a text today Oct 15/25 stating that i have 10 minutes left in my plan? Thank you
How long does SIM take to activate?
Hello,I subscribed to Public Mobile with a new Physical SIM card.Its been more than an hour and my SIM is still not activated.How long does it usually take to activate the SIM card after purchasing a package?Thanks
Winback Promo
Hi,I'm still awaiting confirmation that my Winback Promo has been applied to my account or not, current billing seems like it has not.
Pay Bill every month but keeping getting an automated message stating "out of minutes" when call out
Hey all,I've had this phone for over a year now. Since July 2025, I have not been able to place a call. I always get the message "this plan is out of minutes". I auto-pay my bill via CC every month. My phone has been inoperable for 4 months - but the...
Can't update payment info
My credit card was compromised and cancelled so my payment could not be processed. I have tried updating with two other cards and it keeps saying 'invalid payment'. Have also tried updating my address and it says 'invalid address'. So right now I hav...
Change cc
How do I change my cc for payment
My number is flagged as spam?
Hello,I work in sales from home and therefore make a lot of calls daily. One of my clients recently told me that my number is coming up as possible spam/scam. I dont spam anyone and I only make calls to people that have given their consent to be call...
Resolved! Keeping Bell email if I port my cell number to Public Mobile
I currently have a Bell account with internet, email account and one cell number. I want to port that cell number to Public mobile. Will I be able to keep my Bell internet and Bell email account?Thank you for your help.
Refund
I need to know how I can get a refund due to not receiving my sim card. It's been weeks.
Network
No mobile network available..I restarted the phone toggled through airplane mode..took out the sim card reset the sim tool kit reset the network setting put the sim card back in still not working.. went to two repair shops for both to tell me there i...
Resolved! Payment history 2024 year
How can I get 2024 payment history?
711 voucher system down?
I didn't realize I needed a new voucher for my plan so I went to the 711 down the road but their machine declined twice. Not my payment but the system declined it. Is this a one off or am I going to have this issue at London drugs or Walmart too?
Payment process
It won’t process my payment I have checked my banking and everything is fine on that end, it has processed my payments before for 7 months and now it won’t, when it went to process the payments at the start of the month when it renews but there were ...
Current subscribers how to change eSIM to SIM card
How can I change from an eSIM to a SIM card with our current subscriptions
Resolved! Public Mobile text v usage
Hi, I received a text from Public Mobile stating that I have used 95% of my data, but when I checked my usage I am nowhere near.Anyone experienced something like this? Thanks!
Transfer Number
I want to transfer my Koodo prepaid number to public- please help
Text promo
Hi. I have two accounts with two emails. I got text on one phone about upgrading my plan to a better one for a low price. How do I go about getting that same plan on my other account too?
95% of data used
I received a message saying I have used 95% of my data. I do not know why as my usage have not changed from previous months. Can you please let me know why I am getting this text? I am also receiving very low (2 bars) signal all the time. Has ther...
How can I change my email
How can I change my email
Subcribing
Why can’t I ever chat with an agent? My support help always just says oops this service is not available no matter what time of day I try. I subscribed to public mobile a few weeks ago and wanted to subscribe my husbands phone as well but it said the...
Payment voucher
Have tried many places and can't buy a payment voucher?
