Fried SIM?

[holycow]

I don't believe I inserted the sim while power was powered on into any phones that I have. However, the sim is not recognized on 3 different phones suggesting the sim is fried.

The standard procedure is: turn off device, insert sim, power phone off. In each instance the phone insists that the sim card is not recognized / inserted.

I have read that sim cards have a 3 volt power built into them to keep the data stored. Could I have fried the sim card in some way? Is there a way to restore the voltage in a sim card and even if there was would it make a difference?

Does anyone here know anything about this sort of issue? It makes no sense to me, it's not possible to put the sim card in the wrong way.

Thanks!

[holycow]

Oh wow, thank you for answering so quickly. That is amazing!

I am scratching my head over this:

•  I made the online purchase of the service + physical sim card.
• The public sim card arrived today.
• I carefully inserted it and it isn't recognized in 3 phones.  
• My original thought was that the sim card stores information and that (according to some posts online) the sim card contains some type of power source (either 5v or 3v for the smaller sim cards) that stores the phone and other information.
• You are correct that I cannot log into my account as my sim is not activated yet.

Okay so, a sim card is a hot swappable piece of hardware? I have an active PM account, when I try to log in it insists that I need to activate my sim card in order to proceed. 

Okay since I cannot properly log in I will post via that link, that is great. The chatbot did not provide that link so that is REALLY helpful.

Thank you for your help. Any and all suggestions are warmly welcome, happy to jump through hoops. This is baking my brain, the issue doesn't quite make sense.

[slusagm]

no, sim is a hot swappable piece, so I don't think you fried that

and you have active PM account?  Maybe the sim wasn't provisioned or need PM to reprovision.  Ask PM to check.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage