Network Down In Calgary?

[P_nguyen]

Is the network down in Calgary? I just recently switched over from a physical sim to an esim. Everything has been fine for the last 24 hours and then this morning, I no longer have service. 

[hTideGnow]

HI @P_nguyen 

yes, there is service issue in Calgargy since 11am today:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Mobile-Outage-in-Vancouver-and-Calgary/m-...

Try reboot the phone and see if it helps.  

or you can report your issue as well to PM Support

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage