I have been a subscriber since February 21/2020 never missed payments (email) xxxxxxxxxxxxxxxxxxxxxxxxxx on October 12 bought eSIM for my new iPhone 17 transferring was better than I expected I could call and receive calls but a couple days latter the iPhone lost sound so I called Apple with my wife’s phone after spending 7 hours with technicians couldn’t fix the problem
So I was told erase iPhone including the eSIM which I did under their direction they sent me a return label and use the same box that the iPhone came in so on October 14/25 took iPhone to UPS store the next day I got email a new iPhone was coming to me (SO I REACHED PUBLIC MOBILE AND ASK HOW TO GET A eSIM AGAIN WAS TOLD WHAT TO DO I DID EXACTLY BY THE INSTRUCTIONS CLICKED IN eSIM BUT IT DIDN’T GO THRU SO I HAVE BEEN TRYING ALL DAY TODAY TO GET SOMEONE TO HELP AS I DON’t HAVE PHONE TO USE MY SUBSCRIPTION IS BEEN 15.80+ taxes I WAS INFORMED MY NEW SUBSCRIPTION WAS GOING UP IN OCTOBER 25/25 by 3 dollars from 15.80 to 18.80+taxes but I can’t use my iPhone because I don’t have eSIM SO I DON’T THING IS FAIR TO LET A CUSTOMER NOT HAVE USE OF PHONE FOR EMERGENCIES (IT WOULD BE NICE TO KNOW WHATS HAPPENING BEFORE OCTOBER 25 THANK YOU
