Phone calls and receiving not working

[Honse]

Hi, I joined yesterday and my phone still doesn't receive or make calls or emails. I've been getting a message that says SIM1 not provisioned

[CSA_PM]

Hello @ Honse,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[softech]

@Honse 

look like the sim was not properly permissioned.  Easy fix for PM CS agent,

I have escalated your ticket on your behalf.  PM support will reach out to your via Community inbox.  Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

In the mean time, make sure you remove the old sim card , and disable old eSIM.  PM sim card/eSIM should be the only showing on the SIM Manager or Settings->Cellular, and set as Primary.  Reset Network Settings and check if it helps