05-28-2023 07:42 PM
I have activated the sim card but it doesn't work and shows no service. How should I solve this problem? How can I speak to an agent?
05-28-2023 07:59 PM
I hope...☹️
05-28-2023 07:56 PM
HI @Zahra67 you phone would be good here.
Wait for support to fix the activation on the back end and you will be all good
05-28-2023 07:54 PM
@Zahra67 wrote:I tested it on another phone and it was the same. I sent a private message to the agent but didn't get any response yet. I also went to the store which I bought from it but they didn't answer me, unfortunately.
@Zahra67 Yes, pretty sure it is a sim card provisioning issue. It is a common activation problem but easy for support to fix.
and yes, retails are only selling sim card and not providing any support. Your support source is here (we are just customers but we try our best to help) as well as ticket with PM support
Let us know how it turns out
05-28-2023 07:53 PM
Iphone 7pluse, No its not new and I'm having it for years.
05-28-2023 07:52 PM
I tested it on another phone and it was the same. I sent a private message to the agent but didn't get any response yet. I also went to the store which I bought from it but they didn't answer me, unfortunately.
05-28-2023 07:51 PM - edited 05-28-2023 07:51 PM
05-28-2023 07:46 PM
HI @Zahra67 what model of your phone?
it is not a new phone you just bought, right?
Usually is a sim card setup problem and agent can fix. Please submit ticket with CS agent at: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
05-28-2023 07:43 PM
@Zahra67 Do you have another phone to test? At least try to reseat the sim card one more time with reboot and see if it work
If not, still no worry, it is likely a sim provisioning problem. It is an easy fix for support, just need to open ticket with them: