Not sure if you are still unable to access your account.
Here is the announcement of this problem:
You could try work around #4 in the above announcement:
Updated 5.26.23 1:55PM EST: Potential workaround (for some): If you don't have access to SMS OTP, try entering an incorrect OTP code 4 times. For some individuals, this is giving the option of an email instead.
This worked for another person to gain access to their account.
If you have not created an EverSafe ID yet, then, you won't be able to create the ID on the new My Account without the a working phone with a working PM sim.
Please open ticket with support and have them to help in this situation:
HI @Fouche Yes, if you have not enrolled with the new login just introduced last week, you won't be able to access My Account. Please submit ticket with CS agent. Chatbot is not working now, so message them: