Community

Resolved! Text messages

How can I stop receive text messages from Public Mobile?All updates I want receive by email.Thanks!

Resolved! 25.00 Plan

Why can't we get the $25.00 month plan That's what I want Lucky Mobile is offering it I'm thinking of changing from you to this company  It's a great deal

Resolved! transfer a mobile number from virgin

Resolved! Self Serve Account not recognizing my new password

Cannot login to self serve page. Have tried resetting my password multiple times - public mobile keeps saying invalid password, how do I fix this ?Thanks in advance. 

Resolved! Lost access to account due to email address disabled

I had registered my phone number (**********) with an email address, xxxxxxxxxxxxxxxxxxx, and this email had been deactivated due to the email domain @ Live.ca being shut down. Because I missed renewing my prepaid service, i am unable to verify it is...

Resolved! . What do I need to do to update my sim card?

I have new sim card . I try to update my sim card but it's not doing it . What do I need  to do to update my sim card?

Resolved! Contact list

A friend would like to switch over to Public Mobile with her current phone number. I can see the process for doing this but I can’t find out if she is able to keep her current contact list, photos, etc when she puts in the new SIM card. 

Resolved! Service suspension

While attempting to suspend autopay i needed a 4 digit number.  My account was set up originally by a person in a local store which is now closed, and i assume he put in a number but did not give it to me.  The 611 computer will not let me go fwd. wi...

Resolved! Over charged on auto pay,

How do I get this fixed?

Resolved! Can I follow up on ticket re missing bonus data?

Hello! I'm new here, so please excuse me if this question is wrong? I have signed up on December 29, registering for the 8 + 42 GB for $50 (in Quebec, with a Laval number).My friend mentioned on the day after that she doesn't see the friend referral ...

Resolved! Reactivate my old public mobile number

I was not using my old public ph number, it is now deactivated, i need it , how to bring it back.i bought new public sim key . 

Resolved! 12MONTHS12GB Code Won't Work

Hi all, I just bought a plan with Public Mobile but the 12MONTHS12GB code which expires tonight isn't working.I can't seem to get through to any human to talk to. Anyone know how to fix this? Thanks! 

Resolved! Bought Phone from PM, no SIM card.

I bought a Samsung A13 from Public Mobile and was promised a SIM card with the phone. I got the phone but there was no new SIM card with it.

Resolved! Is the promotion for $50/50 gB available for upgrad for current Public Mobile customer $45/20 gB?

Hi,Happy New Year!  I have a current plan of $45/20 gB, can I upgrade to the Boxing Day sale of $50/50 gB? I do not see that option when I sign into my account and choose the change the plan.  Does the Boxing Day promotion of $50/50 gB apply if I app...

Resolved! Lost phone

Hi, I'm new on the community and I want to know if I loose my phone, where do I get a new Sim card? 

Resolved! Locked out of my account

I've been locked out of my account. I can't remember for sure if I've changed my email but my phone number has remained the same for years. Im having a hard time here. I've changed my password following the reset prompts and when I try to log on afte...

Resolved! Incorrect message for porting my number

I received a message from Public mobile that they received a request to port my number. But, I never requested this. How to stop getting into any trouble  with my existing phone number? I worry if someone is trying to steal my number... Please sugges...

Resolved! Service provider

Hi! I have bought a sim card from public mobile and am trying to activate it right now, while also keeping my old number. The issue is, that when trying to transfer a number, the old service provider is required to cancel the plan and transfer that n...

Resolved! need the IMEI number form an old phone

its from a Galaxy Samsung S9 Plus 

Resolved! $45 for 20 GB promo

Hey - I ordered a sim a few days ago from PM but I can't activate and choose a plan until I get the SIM.  The promo ends today for boxing week....how do I still get the promo when my sim arrives?

Resolved! Is public moblie down ?

Hi just wondering if public mobile is down right now.  I can't recieve or send text messages. I have check on my account it says I have unlimited talk and text as well I have data. I have the 30.$ plan with another 3 weeks left on it . I can however ...

Resolved! Got my phone, but no sim.

Like the title says my pre owned phone just arrived, but no sim cards were included. Was supposed to receive 2. (one with the phone, and one bonus). Sent in a ticket, but when I click 'view a copy of my ticket' nothing is there.

Resolved! pre-authorized credit card

I have a new bank account and I want yo to take money from a different bank -payment for my cell.Accont # 10000xxxxxxxx  Please take my monthly payment to cover my plan from CIBC bank xxxxxx Marine xxxxxxxxxxxx

Resolved! Payment Problem

Hello, I was charged twice for January. How do I get a refund? Thanks