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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! New Account-No incoming service

Referral friend isn’t getting incoming texts or calls. I read this can happen because the SIM card was taken out too soon. (The 4 step instructions don’t clarify when to put it in) New account not receiving calls or texts! A call was made to Bell an...

Resolved! Can I opt out of data with auto pay

Hello,I am wanting to sign my daughter up for a phone for babysitting but do not want her to have any data. I am looking at the $15 talk and text plan. Is it possible to sign up for auto pay (I like the convenience of it) but not get any data. I know...

URGENT! Cannot activate cellular data network

I have data I can call and text and I checked I have like 800mb left but when I try and use my data it just says “cannot activate cellular data network” can someone help me with this asap

Not Working - US Roaming - Unlimited Text

Hello,I am traveling in USA from Canada, I added this package but its not working. Current Add-OnsUS Roaming - Unlimited Text (10-day) - $8.00Can anyone look into this for me?

Resolved! the new rewards system website is down 2 days in a row?

the new rewards system website is down 2 days in a row?I can not login.

Resolved! Voicemail

Just today my voicemail stopped working. I have tried resetting my passcode and i was told my 10 didget phone number was my temporary password. Nothing is working.

$1.99 Public Mobile SIM cards

Canadian Cell Supplies has public mobile SIM cards on sale for $1.99 for a limited time. Free shipping via Canada Post. https://canadiancellsupplies.com/collections/latest-products/products/public-mobile-multi-sim-card-3-in-1-standard-micro-nano-lte-...

Resolved! Incoming calls problem

Hi There!My plan is included Canada-wide calls but I can't receive the incoming calls. I can only call someone. I can't receive calls. Can anyone help me?

Missing Urgent Medical Calls

Hi, I am currently in a hospital and had finally arranged for a physician's call. Waited for three hours, only to find out, I had been missing her calls all afternoon, as well as from anyone else. All calls are going directly to my voicemail without ...

Resolved! US Roaming

New User here Comment:I just purchased US roaming 10 days and it takes effect immediately. I'm not planning to go there for a few days.To me it seems like a rip off ... surely the plan would take effect at first usage. Question:Can one cancel and get...

Resolved! Data usage / limit error

My account says I've got 3GB of data per month but when I view my data usage on my phone it says that I've used 1.81 / 2 GB, suggesting I only have 2GB instead of 3GB as it should be. How can I fix this? Will I get cut off when I reach 2GB? Help with...

Resolved! Inaccurate location

PM sent me a text to say I am roaming in USA when in fact I am sitting in my living room on Galiano Island.

Resolved! Cannot receive sms or calls

Hi there, Today I noticed that I cannot receive sms or voice calls. Data and outgoing seem to work fine. Can an admin help look into this for me? Thanks.

Resolved! Calls going straight to Voicemail, texts extremely delayed

Hi there, hoping somebody can help! Background:Sometime this afternoon my calls started going straight to voicemail and texts are extremely delayed. I work as a therapist so this is challenging to deal with as I see clients through the day and people...

Resolved! Canada-wide calling does not work?

I do have Canada-wide calling on my plan and when I call a number in another province that is in the coverage area, the recording says "8UV1, your call cannot be completed, please check you number or call again".I have called this number on my land l...

Re: Not Able to Receive calls

I’ve been a long time Public Mobile user and I suddenly cannot receive calls as well. Support has created a ticket and I’m waiting to hear back

Resolved! Not Able to Receive calls

Hi, I bought some recently and activated it on Mar 27. I am facing issue in receiving calls alone. Please check and do the needful

Why does it say the provider has switched off data?

I have data left but today it said the provider has switched it off. Why??

Resolved! What hours are agents available for assistance?

What hours is an agent available? Not everyone is 9-5:00

loss of service

Today my phone sent me a notification of " No Service." It is only 3G. Service was out for approximately 15 minutes and then returned. This has happened twice today. I've had the phone for a year or so with no other connection issues before today....

Resolved! Porting Complications

Hi All, So I set up a friend with PB on the weekend and didn't know about the change where you have to accept the porting on the old sim before putting in the new one so they can call out but not receive calls. The problem is they tossed out the old ...

Resolved! US roaming data add on

I purchased the US data add on I just got a message that the operator has disabled mobile data? I can allow roaming and it turns back on the data but I want to be sure I am using my regular data when in Canada as I don't leave for a few days.

USA with roaming on, calls going straight to voicemail and can't make voice calls

I purchased the $20 for 10 day USA roaming add-on. While it is working for data and texts, it isn't working for calls. Anybody who calls me (from their USA numbers) tell me the connection goes straight to voicemail. This happened last time I used thi...

Cannot receive call

Today. Something wrong with my two numbers. We can call out , but when others call me , it will go to voicemail box

Resolved! What is my referral code?

Resolved! Tax receipts

How do I obtain my 2021 phone payment tax receipts? thank you

Resolved! HELP

Hi there, I ordered a phone from Public Mobile which was meant to be delivered today. I received a notification from PM todaysaying they had tried to deliver but were unsuccessful. The buzzer in my apartment never buzzed! I am concerned now how do I ...

Resolved! SIM Card

Hi So I have a Samsung galaxy S9 plus I am going to Walmart to buy a SIM card to sign up for a plan this eveningIs there only 1 SIM card sold for public mobility or are there different ones??If there are different sim cards which one is suitable for ...

Resolved! How to change credit card

I am planning to change my credit card, I have autopay $2 discount, if I cancel the autopay and add the new card will it affect the autopay discount? Thanks.

Resolved! Anyone else unable to receive calls or texts?

After 12:05pm PST today I haven't been able to receive any incoming texts or calls (going straight to voicemail). Is anyone else having this issue today?