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Lorn · 04-29-2023

When I click 'get help,' it kicks me out of my account and then I choose to chat with Simon it asks me to log in again, and it is a circular issue. When I get Simon to give me the ticket link I cannot start a ticket because it will not accept my logi...

Lorn · 04-26-2023

Hey, I live in rural BC and travel a lot around the area. I was on 3g for a long time and had a great experience, and then recently switched to 4g, and now I have poor service, dropped calls, no service where I would normally have service and texts n...

Lorn · 03-28-2022

I purchased the US data add on I just got a message that the operator has disabled mobile data? I can allow roaming and it turns back on the data but I want to be sure I am using my regular data when in Canada as I don't leave for a few days.

Lorn · 04-29-2023

How do I submit a ticket?

Lorn · 04-29-2023

Sitting in the exact same place at home, I get a lousy connection when on the 5g network, and that means dropped calls and unsent texts, and when I switch to WCDMA/GSM I get full bars and no dropped connections or unsent texts.

Lorn · 04-29-2023

I used to have the Telus Smart Hub and had a similar issue. It would often bounce between hi-band and low-band frequency, and it caused havoc. The answer was to get a new router with a feature called carrier aggregation which allowed for a more stabl...

Lorn · 04-27-2023

WCDMA/GSM has more bars as I travel around the same area.

Lorn · 04-26-2023

I will test that.

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3g to 4g= bad service

US roaming data add on

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