Incoming calls problem

[Bhante]

Hi There!

My plan is included Canada-wide calls but I can't receive the incoming calls. I can only call someone. I can't receive calls. Can anyone help me? 

[darlicious · Accepted solution]

@Bhante 

Do you have access to another phone? Remove your SIM card and put it in the other phone and reboot. Power off and put your SIM card back in your phone and reboot. If you don't have another phone just remove your SIM card for ten minutes. Reseat the SIM card and reboot.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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[computergeek541]

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@Bhante wrote:

Hi There!

My plan is included Canada-wide calls but I can't receive the incoming calls. I can only call someone. I can't receive calls. Can anyone help me? 

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Based on the number of threads over the last few days about this, there appears to be a network issue.  All I can really suggest is to try temporarily locking your phone into the 3g network to see if that helps.  As most members have been commmenting about incoming calls only be the problem, theres a chance that the issue has to do with a failture in the LTE to HSPA network fallback that's required to receive a phone call.