Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Added Add-on -500 mins canada-wide, but could not call. Add-on not working for me.
Dear Reader, I am currently out of country and I didn't use my phone number for three month and I had in my calendar to pay for my number before I lose my number but I had a surgery and wasn't feeling well to check my laptop. It's been only 5 days n...
Hi, there was a mistake in my sim card order this week The number went from 1 to 10 sim cards Is there a way to revert this! thank you
I cannot see how to post on this board, so I am posting in reply to this similar issue. My credit card renewed and my account was suspended. I put in the new expiry date on my credit card and the system demanded I make a payment, so I did. Now it app...
Hi,I receive multiple text messages from Public Mobile each month, notifying me that my subscription is due, that it has been paid, that I have earned rewards, etc. Is there a way to turn these text messages off, or at least reduce the quantity of t...
So when ever PM sim is inserted to my galaxy s21 device, it Changes the CSC from its Samsung XAC to PMB which is the public mobile as it should. The problem is, since public mobile dont offer any 5G or Volte or even Wifi Calling, Those feature are au...
I paid $50 a month for the 8 gb data to use as unlimited talk canada and US. It did not work for the telephone the whole time we were away. HELP
For some reason, the text messages I am receiving from 3 of my contacts are getting translated into Arabic. They are all also public mobile users so maybe that has something to do with that.
Last month I was on the $15 plan and bought extra minutes. Made the change to the $25 plan since the 29 of march and have eaten 200+ minutes since and only one us call for 1 minute. Need help please
I'm a reseller from Ottawa, got e-mail today and Public Mobile withdraw the provincial plan . All plans are national wide now. Sounds like TELUS did hear customer's voice
I'm trying to set up a friend on PM who is currently with Execulink but Execulink is not an option when selecting the old service provider from the drop down menu when activating the new SIM.Don't really want to have to set up a new number, set up co...
I have moved from Fido to Public Mobile since April 3. I have also created a self serve account. But I cannot login into my account. I tried to reset my password but I am getting the same message "account has been locked out".
Hello, It's been 7 working days and I haven't received my sim card, can someone please tell me what can be done now??
I don't want to be a disruptive individual but why is it so difficult to obtain receipts for payments? I require my receipts for both, expenses and my personal records and I have to jump through a whole new set up of hoops everytime I request this an...
I switched from Koodo to Public Mobile Yesterday. I cannot make or receive calls, only texts and my number did not switch over, it’s a random number. I need my original number from Koodo.
Hello, I have a 604-615-xxxx number ported over from Rogers that was obtained in Abbotsford, BC. I've since moved to Langley (one town over, also 604) and received comments from friends and family that dialing my number from Langley will give them a ...
Hi Every one,I transfer my number from Fido to Public Mobile on January 27th, 2021, I received a text message from Fido, and transferred. Since that time I still can’t receive calls from my friends who have Fido or Rogers number!? I couldn’t receive ...
I am wondering if the certified pre-owned iphone's sold by Public Mobile are coming unlocked or not ?
I got this service as a backup for when Freedom fails. I was in Elmira today where Freedom has really spotty service and I thought I'd give Public a try. I had full bars of LTE but the service was so slow, my speed test failed on the upload (I guess ...
Hi, I tried to activate my sim and port over my number from bell. however it errors out on every browser and tried private browsing , empty cookies ect. is the site down for activation ?
(English will follow) Voici deux captures d'écran de Mon compte. On y voit une différence dans la limite de données. La page "Aperçu" montre 250 Mo, tandis que la page "Forfait et options" affiche 500 Mo. J'ai le forfait 15$ et le paiement automatiqu...
My son is trying to set up a PM account. He got the account set up, but his SIM card is not working. His phone was off, until he put the new sim card in and he did not get the messages to reply within 90 minutes that he wanted to confirm the transf...
I ordered a SIM Card on the 1st, I was hoping it'd be here before April 7th because that's when my current phone plans renews, I think I saw the FAQ saying if I wanted to keep my current number I'd have to keep my plan active until I get a SIM Card. ...
Not much information to say but my calls always end at 2 hours and 30 mins into the call, is this normal??
Ok so first off i am new here so please don't bash me for this question but i couldn't activate my new sim card and set up my account. I was getting an error message so i sent a private message to the moderator group. Someone emails me back and says ...
Hi Everyone,I was surprised to learn that I earned the "Top 50%" badge and since March 2019 I have earned 14 badges.When I click on the email notification link and another link in my profile under "Public Statistics", the link shows all badges(?) for...
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