Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

How do I activate my new sim card if I already have an active account with PM?

I ordered a used phone from public mobile.I have an existing account and sim from my old phone. I put my old sim in my new phone and every is working fine. today my payment comes out and my old sim stops working.I test my old sim in another phone, st...

Not receiving SMS verification codes. Ideas on how to resolve this issue?

Any ideas on how to resolve the issue of not receiving sms verification codes?

Tranfer my koodo number

5********9 is the number I need transferred to my public account please asap. Edited By ShawnC13: removed phone number

Update the bot to inform customers of the issue, add a banner to the site, a message in *611

Hell, even an updated forum post would be something. The barest of minimums, but something. We can't be left in the dark like this. I tried *611 as the automated message said, there was no help or mention of the issue. I talked to the bot, said t...

Resolved! Re: Receiving My Rewards

hi, I miss paying for a month due to a death in the family. I continued to top up my account a few days ago. Question: Can I still receive My Loyalty Rewards and Refer a friend rewards?

Resolved! I want to cancel the transfer old number and get new number.

By my mistake, I terminated my old provider not port out so I can't transfer old number with public mobile. Could you please cancel transfer thing and let me get new number? Please answer me asap. Thanks.

Number port out

I am trying to port out number from PM to other provider but did not receive SMS from PM for port out consent

Resolved! can not receive incoming call

Hi, I changed mobile carrier to public mobile from freedom mobile a few weeks ago.I can massage, use data, and make a call, but I cannot receive incoming calls.the people who tried to call me said, it directly leads to voicemail.I turned off DND Mode...

My 2 GB bonus cannot be activate

I saw the promotion 2GB bonus for the new arrival on PM and I'm new so I tried to get it but I can't, then I would like to know why I can't get it ?

Resolved! PUK code

I can't access my PUK code. I forgot my sim number. I got frustrated and kept pressing random things because I was charged for autopay, but then the calls, text messages and LTE isn't working.

online form to return a used phone not working

Submitted all required information with online form to return a phone (within 30 days)....phone number, order number, 15 digit number on phone, etc. After selecting RETURN button and then YES to send me the mailer--the RETURN button is automatically...

How do I change from Public Mobile to a new provider (SIM pre-paid)

I want to change my prepaid account to a different provider that offers wifi calling as I live in a black spot.How do I go about doing this?

Resolved! No Signal

made the switch to Public Mobile last night however i have yet to have any signal. any ideas?

Email

I want to change my email. Forgot it.

help me

i paid for my phone i changed the plan it took the money but my phone wont work and i cant submit a ticket or find a live person ive been doing this for 3 hours now im so upset and frustrated

Resolved! Changed plan

I just changed my plan to start immediately. How long does it take? I am getting very frusterated wit

Change Phone Number

I have moved to a different province and want to change my phone number. When I tried it says number change failed! PLEASE HELP

I can't make a call it says to call *611

Resolved! Unknown Charges

Hi, I am looking over my credit card statements and seeing a charge I don't recognise from Public Mobile. I am wondering if someone could help me with this? Thank you,D

Resolved! Form for a Ticket is not working

I need to submit for a ticket to return a certified cell phone within 30 days yet the form in Community will not let me submit? Need help please.

Resolved! roaming costs

Hi, I'm going to the Netherlands and wonder if I can use my Public Mobile plan there. What would the costs be?Thanks

Resolved! Account suspended

My account was suspended because my credit was hacked and had to be canceled. So i need a 4 digit pin to access and make payment. How do i change my 4digit pin? I forgot the old one. i need a new pin to make payment to my account

Resolved! US Texting Add-On

We are planning a trip to the US in May. I was wondering if anyone has any experience with the PM texting add-on? Since texting operates on the voice network, will the recent turning down certain of 3G/HSPA networks affect texting as well?Thanks in a...

Simple Question, No answers

thread locked/removed

Old rewards -- Helping Community

Does any one have a screen shot of the Top x% and Dollar value for helping the community?

Resolved! Misstyped e-mail

I have a public mobile sim and account and while creating that account, I've misstyped my e-mail addess and Now, I'm trying to change it since few months but I couldn't do so. Is there any help for that?

Sim card

Display saying Sim card invalid and not inserted. Yesterday the phone was working ok

Badge coming back

HI All, Finally, the badges are coming back!! But just December? Was it just me or everyone only got December?

Resolved! false purchase of add-on

hi. I accidently bought a 15$ add-ons for my account and I don't need it so I need refund please.

Resolved! Security, blocking.

Hi, I have a question on a security issue I'm having. Just cropped up with a couple of messages within an hour of each other. May be coincidence. One from the:"return-team@cad-invoice,info Subj:31-03-22 Dear Client, We have been alerted of a mistaken...