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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Phone not working

I topped up my account but my phone is still not working

forgot ,write promo code during activation of sim

i activated sim yesterday for 25 dollar plan .forgot write promo code. i got 1gb data . how can i get free 2gb data?

change payment method

Need to change payment method, but locked out of account because I have auto pay and have not logged in for months. How do I get account access?

Resolved! I was charged twice for September

My regular $35.03 payment came off my Tangerine credit card as usual with Transaction Date Aug 21, 2022, & was posted the next day, and my credit card bill was paid Sep 4th. Yesterday, my service was cut off for non-payment and I paid another $35.03 ...

Resolved! No Data

My plan was renewed this morning. I am able to make calls and occasionally receive a text but have no data showing on my phone and unable to connect to anything. I have restarted phone several times but no luck . I know it takes some time but neve...

Resolved! account

Just registered my account,but when I tried to print my summary y printer says can't find public Mobile.Also when I tried to go ibto my account a white page comes up and say forbidden.Please help.

Resolved! No shipment; no contact: where’s my iPhone?

As cheap as it is to not have staff to answer calls it creates problems!for instance: where is my phone? It’s been 17 days and no sight of my phonethis isn’t that hard: I paid you the money; you ship me the phoneAfter I inquired into where it was, yo...

Can't receive calls

Resolved! Group MMS participant limit?

This is sort of a pre-sales question....my daughter has freedom mobile and got added to a text group with 15 people in it. She has a Google pixel 6a and has no problem sending messages in smaller groups, but apparently freedom mobile has a limit of ...

Resolved! Changing plans?

Hello, My current plan expires tomorrow.Was interested in switching to the $25 per month plan with 1GB of data but... If I switch, will I lose the 900 international/long distance/bonus minutes listed under my current $75 every 90 days days plan? Rega...

Resolved! Account page

My Account page is not updating properly. It has shown the same data usage number for 2 months. How can I get it fixed?

Resolved! Can not make and receive calls

I can not make and receive calls. Having troubles with my SIM card. Unsure how to fix it. It is the SIM because I tried a different SIM in the same phone and it was fine.

Resolved! Refund for US roaming?

I recently got the 10 day US roaming package with data. The cell service was absolutely terrible. Mostly there was no service at all. Occasionally I would get one bar so I suspect my phone settings were correct but there was a problem with the net...

Resolved! Porting issues

My phone did not port over. Old provider said that the port request is missing the account number. How do I get public mobile to send a new port request?

Resolved! Add on for travel in the US not working

I am from Canada and just got back from a short trip to the US. I bought an add on that included 5GB of data and unlimited data, messaging and talk. This plan did not work at all while I was there. I could not text or go online at all while is was...

No servive

Anyone else having service issues currently in nova scotia

Resolved! New Plan not activated

The data of my old plan $15.00 was exceeded in Sept. 14, 2022 so I immediately changed to a new $25.00 plan to get more data and my VISA account was charged for $28.00 on Sept. 15/22. However, it appeared that up to now thenew plan was not activated...

Resolved! Texting out of province

I have Canada wide texting - jut arrived in Labrador, can’t text! Does that mean I can’t text out of province? Thanks!

Resolved! PUK number

The phone is saying the SIM is locked and that I need a PUK code. How do I get this code?

Resolved! New plan didn't activate

Upgraded to a new plan, it was supposed to start Sept 19th. I did not.and also, my

Resolved! SIM Card

<span;>I purchased a SIM card from Public on Aug. 22, 2022. The order # of which is 302952. I received the SIM card on Aug. 29, 2022. Today (Sept. 20), I received an email from Public that order 302952 is on the way to me. Please note that this o...

Resolved! SIM CARD VALIDITY

I had a Public Mobile account for a few years, but yesterday, I was offered a new plan from Virgin Plus that interested me so I ported my number over to Virgin Plus only to find out that they could NOT finalize the plan they originally offered due to...

Incorrect Billing for Refer-A-Friend

I'm supposed to be receiving $1 off per billing cycle per friend referred, and it had been working for months. Now it's only giving me a dollar off, despite having 2 referrals, which should be $2. What's going on here?

Sim cards

I just received 2 emails saying my order is on its way for SIM cards but I did not order new Sim cards how do I fix this I don't want to be charged and I don't want more Sim cards ??!!!

phone service not working

My phone(s) not working for voice calls, but working for texting. Have talked to others in the area that are experiencing similar problem, so am assuming that is a signal problem from nearby tower, as it works fine when I use it in a nearby town rec...

Resolved! SIM card

<span;>I purchased a SIM card from Public on Aug. 22, 2022. The order # of which is 302952. I received the SIM card on Aug. 29, 2022. Today (Sept. 20), I received an email from Public that order 302952 is on the way to me. Please note that this o...

No Data

I left Freedom Mobile because I was unhappy with their service, so I decided a month ago to sign-up for Public Mobile since my father has it and he has had no problems with them. For that entire month thus far, I have NEVER been able to access my dat...

suspended account

my account is suspended, i paid my balance- my service turned on, then turned back off and is continuing to tell me it’s still suspended and that i need to pay again. i have the invoice they sent me after i paid the first time.

Second sim card

Ive been emailed saying I'm being sent a new SIM card. I did not ask for one or try to activate a new one.Is there any way I can cancel it/be refunded my $12 dollars or whatever it costs I have no need for this one

Invalid Sim Card and Can not login to public mobile site

Hi, I had my daughters phone set up and automatic payments coming out for about a year but a couple of days ago, she no longer shows a network, and phone just says invalid sim card, or no sim card. If I call her number it goes straight to voicemail....

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Phone not working

forgot ,write promo code during activation of sim

change payment method

Resolved! I was charged twice for September

Resolved! No Data

Resolved! account

Resolved! No shipment; no contact: where’s my iPhone?

Can't receive calls

Resolved! Group MMS participant limit?

Resolved! Changing plans?

Resolved! Account page

Resolved! Can not make and receive calls

Resolved! Refund for US roaming?

Resolved! Porting issues

Resolved! Add on for travel in the US not working

No servive

Resolved! New Plan not activated

Resolved! Texting out of province

Resolved! PUK number

Resolved! New plan didn't activate

Resolved! SIM Card

Resolved! SIM CARD VALIDITY

Incorrect Billing for Refer-A-Friend

Sim cards

phone service not working

Resolved! SIM card

No Data

suspended account

Second sim card

Invalid Sim Card and Can not login to public mobile site

No 1-800 calls possible

Switching from 5G plan to 4G

Question, Is the Moto G86 5G VOLTE ready?

paying more for couple months

Grandma lost everything