Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Looking for help, Porting issue

Hi I just switched over from virgin I’m looking to have my number transfer over . Now long story short I canceled my old account with my provider and did not request a transfer and now the I got the request they have not sent me a verification to por...

cancelling account

how the hell do you cancel an account on here!?

Resolved! Suddenly cannot make calls

I have had an active account for several years without issue but woke up this morning unable to make calls. I get an error message "call failed". I can not call for assistance. I was obliged to make this community account to look for information. I ...

Resend porting request

I need to resend a request to port my phone number from my old provider to public mobile.I need a phone number to call to speak with someone from public mobile. I no longer have the SIM card for the old carrier

Resolved! changing plans mid month amd rewards

Existing customers....do you retain rewards (auto pay and years $ discount) if you change plans before renewal date?

Resolved! phone not working

My name is sxxxxx dxxxx and im trying to pay my phone bill. but im unable to use 611 and that's what im stuck on it keep's hanging up. and telling me to convert to sim Edit by Dunkman: removed personal information

Resolved! Sudden inability to receive or send files

This may have started on Wednesday 29th, but I'm having issues with sending or receiving image files on my Samsung A53. No issues for years, then I'm suddenly unable to send pics or open them, they show up as little "Tap to download" notifications an...

Resolved! I need real support

I am getting SIM card puk, I don’t have this and near did. I have submitted a ticket but no fix yet? Does someone know what to do

Resolved! buying multiple sims for a tucking Co. Acct for use in tablets, on one acct.

Is it possible to setup one acct. and buy multiple sim cards for tablets to be used for e-logs for a trucking company, and if so, what types of tablets are supported?

Resolved! my plan

my plan says 100 minutes while the advertised plan says unlimited minutesfor the same pricewhy the difference ?

Resolved! Account Activation without CC/VDeb

I am trying to activate an account for both my girlfriend and I, and we do not own a Credit Card/Visa Debit. We have already purchased our SIM cards and also both have enough prepaid vouchers to start our billing cycle, I have already tried to create...

Resolved! Previous transactions

Hello. I need to know all my transactions for 2022 (income tax). In my account, the transaction history starts for some reason in April 2022, although I've been with Public Mobile for several years. I think I changed credit cards in 2022 (thus cha...

Resolved! Voicemail

Hi, How can I delete my voicemail greeting. I recorded by mistake. I know how to re-record but I don’t want to have greeting on my voicemail. I want to have this ( you have reached mailbox no. xxxx). Can anyone give me some suggestions how to do that...

Resolved! Mobile data hasn't worked for two days

Hi, I made a recent trip to the US and didn't use my phone. but got a message from public Mobile welcoming me to the states. I do go often with no issues.Later back home I noticed that the mobile data wasn't working.It is an Android phoneI can't find...

Resolved! Hello I went to renew my plan today.

Went to renew and it look like the charge went through, however minutes were not in my account and my bank hadn't recorded the transaction. At that point I decided to look at some new plans as I do periodically. Then decided I was going to switch to ...

Resolved! I lost my sim card

Hi! I accidentally got lost my sim card. Is there any ways that I can get a new sim card with the same number I used before? Thank you so much!

1.Not able to use Call and SMS services 2.Mobile network unavailable 3 Can't connect to Data

I am unable to connect with data and or Call or use SMS services since last Wednesday when I returned from an international travel even though I kept paying my bills and my account is still active.Can anyone help me connect with the mobile data so I ...

Resolved! Public Mobile

How do I reset my login email i forgot the email and i want to change it how can i do so?

Resolved! payment issues

Hello,I have automatic payment scheduled on my account and previously there has never been an issue, however, my payment will not go through today as I keep getting an "oops, sorry something went wrong. please try again later" error.I have contacted ...

Error code 404

I am trying to change the credit card on my account but I can not access my payment method page. It comes up with the message, "Error code 404" try again. This the the second day of trying.Thank you

Resolved! Account got charged twice

After i switched my plan it took my payment for the old plan then charged me for my new one!

Resolved! no calls

All my incoming calls go directly to voice mail

Resolved! Can initiate calls cannot receive

I have just switched to public mobile and i wish to retain my old number - a telus number originally - then switched to phone-go in waterloo. Now I wish to activate this number on Public Mobile. The instructions said to insert the old sim card - we...

Resolved! resetting a password

i am trying to reset my fathers account. the password rest feature is non functioning: i submit acceptable passwords without error however next login attempt fails. this has looped on several attempts. what options do i have to get this fixed? can i...

Resolved! No service

Travelled to Paris and noticed I do not have service.

Activation

I tried activating my PM sim on Thursday and received error code 837 However my cellular on phone shows it’s with Public Mobile. I can email and send some texts although other texts are “not delivered”. I haven’t been billed yet by public mobile. not...

Resolved! Not capable to enter Return phone ticket

Not capable to enter Return phone ticket

Resolved! Trying to leave public

So I'm trying to leave public to go to telus. When tells sent the request to port my number my phone went into SOS mode and won't receive anything. It's now been a day my temporary telus number works with my new telus sim but my public number (the on...

Resolved! Porting not complete after several days

Hello folks, seems as though the porting may not have completed after switching from Bell. It's been several days with being able to make calls but not receive calls or texts. Can you please send me the number I can call to trigger the porting proces...

Resolved! Way to cancel new plan

Hi there. Signed up fpr and new plan to up grade from an old one but hit sign up now instead of on next billing date. So I have been charged twice now in the last couple days for my phone bill and they don't retro pay you back the last bill. Is there...

Community

Forum Posts