[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Incorrect IMEI during activation
Hello I input an incorrect IMEI during activation and the link sent to rectify is not working. Can anyone help me?
remove credit card number from my account
Please remove my credit card information from my account.I want to make a payment myself on the 20th of back month
International Texts
I'm not receiving international texts here in Canada despite the plan saying I should.
Is password reset on your website working?
Today I am unable to login to my public mobile account to make a payment - says invalid email / password. The password reset page says that code is sent but nothing arrives in the email.
Resolved! the new SIM card doesn't fit for my iPhone
I just received my new SIM card, but I found the SIM card can't be inserted into my iPhone. How to do right now? Do I need to request a new SIM card?
Cannot change e-mail address in "Community" to match my e-mail in "My Account "
Received e-mail telling me that "My Account" is not linked to "My Community" to receive rewards in the upcoming days. My Account e-mail is : [email protected] Community e-mail is : xxxxxxxxxxxxx@ When I try to change the the @icloud.com addres...
US Roaming Data-only vs Talk&Text
I'm wondering if I purchase a data-only roaming add-on if I can use Facebook Messenger to send messages? Do I need Talk&Text if I only use Messenger for contacting people?
3g to 4g= bad service
Hey, I live in rural BC and travel a lot around the area. I was on 3g for a long time and had a great experience, and then recently switched to 4g, and now I have poor service, dropped calls, no service where I would normally have service and texts n...
Resolved! Calling uk from Canada
I see this has been asked in the past but I only see the resolution to get a refund. I’d like to — no have to call the uk- I’ve added the extra minutes but am unable to call I keep getting 8uv1 - your call cannot be completed as dialed. How do I...
Resolved! sim card new sevice
it's been 5 business days since ordering my sim card online for Nova Scotia Canada...any idea on expected timelines so I can initiate service as a new customer??
US add on
I have a receipt for purchased add on but it isn’t activating.
Resolved! Can't log in
When I try to connect on my phone I put my email and password and it immediately goes to a page expired. When I do it on my computer 80% of the time it goes to a permanent loading screen and 15% of time it gets through but then wants to check if it's...
WI-FI Calling
I have a Samsung Galaxy S20 FE 5G.Trying to Access WI-FI Calling feature, but no luck.. Does not come up anywhere.Is it My phone or Plan?Thank you
Unable to log into account
I’m trying to upgrade my plan on my phone but when I try to log into my account, it keeps saying that either email or password is incorrect. I’ve been locked out several times and attempted to reset password with no luck.
Maintenance time
Can someone please tell me when the maintenance is gonna be done by for today? I tried messaging CS_Agent but that account profile hasn't been online since last year. I unable to pay for my phone plan because of this maintenance going on so I need to...
My account
Trying to active phone but oops comes up when trying to renew
Resolved! Reactivate out of service SIM
Hi who should I contact to reactivate my old number which is out of service now because of disuse.
Oops! This Page is down....
I tried to sign into my account, but I was taken to an error page. I click on "Go to My Account Page" and the same error page appears. Site need maintenance? I saw another thread that mentioned turning off ad blocker for the website. I tried that and...
There are many outgoing calls to 1 (548) 900-0062
I never called 1 (548) 900-0062, but there are many outgoing calls to 1 (548) 900-0062 with duration 0:00. Any idea?
Forget email and password
Hlo,I forget that I which email address I registered my account. Now I need to change payment method but it still not open and I don't
International roaming
HiI am travelling to Jordan. Can I purchase a roaming add on in that country?
New phone
I am going to get a new phone. Do I need a new SIM card or can I use the one that’s in my old phone?
New Self Serve Plans
just wanted to update the community with the new plans in our self serve accounts 4g lte$40/10gb$50/20gb$65/30gbim surprised pm hasn't decided to compete with any US calling options like lucky and chatr have or update their 3g speed to 10mbps(chatr)....
Text messages
Not receiving any texts from anybody , is this normal people are getting my texts but I’m not getting any texts back
Account permanently deactivated
Hello,I was out of the country going through some personal issues and didn't really focus on the 90-day expiry period. I now realize that my account expired 10 days ago, and I cant seem to log in. I tried asking for a confirmation code when I clicked...
Is there any way I could get a SIM Card for absolutely free and by that I mean CAD $0
Hey Guys,Just wanted to know if I could get a Canadian sim card for absolutely free. And by that I mean CAD $0.Would it be possible to waive off the CAD $5.Any help would be appreciatedThanks Guys
