Get Support

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

New sim card activation

Hello, i have a new sim card for my current account and need help to set it up as my old sim card was stolen

OPTING OUT - option -Trickery or PM incomplete statement mistake.

repeat thread

anybody have knows that PM service agents are real person or just some AI robert?

Unable to use service at all

I have ported my number from Telus to Public Mobile yesterday. Port was successful, but my phone will connect to tower and quickly disconnect in few seconds. This repeat itself every few seconds. I am unable to get call through, no text message, no d...

Transfer my account information to a new phone I just purchased

I am trying to transfer all my account information to a new phone I just purchased I am a public mobile account member I also want to transfer my existing funds and unused funds to my new phone

Resolved! Photo library

It is so stupid that you can no longer access your photo library easily from your account. Can I only do this via a link? Is there another way? Either way can someone give me the link? thx

Anybody can be help, since PM service team did not

Hello, everyone, I make this post to see if anybody can have an idea for helpI ever have a PM basic plan for my son uses in his high school, but since he went out of province for university last Sempeter, this number has never been used anymore, the ...

Resolved! unable to make an international call to australia even with the 300 minute addon

the response i get is "we're sorry your call could not be completed as dialed" The number is correct (it even shows up with caller ID).

Fix for iOS 15.4 (19E5209h) Data issue Resolved with 15.4 (19E5225g)

I CAN CONFIRM THIS ISSUE HAS BEEN RESOLVED WITH iOS 15.4 (19E5225g) if you've recently updated to iOS 15.4 (19E5209h) or (19E5219e) your data may have stopped working, seems to be that the update changes PM APN settings to Telus. After some discussi...

Sim card

Hi I just changed my phone but the sim is locked and I need a puk number

Resolved! Please help with changing my plan

today I decided to check my account for the first time since years and got curious about plans and realized that they now have a plan with the same features for less. Currently my monthly plan is $35 ($30 after rewards $2 auto pay and $3 loyalty) for...

I mistakenly activated my previous number

I want to change to new number

Roaming Calls Cut Out every few minutes

Hello, I frequently use the USA roaming add ons and have never had issues before this time. When i went to purchase the add-on iIbought it and my account got charged and then it never showed up in my add ons and my phone would not work in the USA. I ...

lost my card sim what i do

I lost my card sim and i dont have an account because when i have public mobile sim card the salesman write me a wrong email address.

How to add referral code after recent activation?

Just activated Did not see referral code option during account registration.Link was not used either.

New client

Went to activate Sim card and get a new phone number but it will not accept my city,,,no options...?

Resolved! Your system is not accepting my payment voucher on either My Account or via 611.

I purchased my voucher from London Drugs in Duncan BC. The clerk gave me the wrong company voucher and i tried entering it a few times till I went back to seller/London Drugs and the gave me correct ones. Now, however Your system has locked me out or...

Resolved! Free sim card

Hi,I purchased a iphone 8 plus in January. A notification said I would get a free sim card which I havent recieved as yet. Any ideas?

Promo

.

Payment issues

Hellofor some reason I can’t top up my account using my card, I have been able to use it in previous months but it isn’t working anymore. I read that only a mod can help with this issue since public mobile doesn’t have a customer service line.Help wo...

adding contacts to my new phone

I have added two contacts to my new phone. When I try to call a number of one of my new contacts I get a message saying "not registered on network".

Service

Hi I have reset all the setting in my iPhone but data is not working and I have quit a bit data usage left on my account .even my I message is not going through please help.best regards

Forgotten Security Questions

I need help to get into my self serve

New phone

I am in Alberta and I want to purchase a phone for my son in BC. I am going to to pay for the line, so my billing address is Alberta, but I want a BC number and I want to ship the phone I purchase to BC. How can i do this?

Payment

My credit card was compromised and I need to add another credit card for auto pay. Everytime I enter the info it says my credit card company will not approve it. I contacted my credit card company and they say it is Public Mobile's fault

Resolved! To keep the existing Publicmobile account active with a new # and port current # to another provider

Hi, I was wondering how it works if I want to keep the existing Publicmobile account active with a new # and port current # to another provider. Thanks in advance for any helpful information in this regard.. Additional notes: The existing phone # (th...

payment problem

yeterday i updated my adress in your web site, and after i tried to make a paiement with the same card i always use and it didnt go thrue. Add a message saying my bank refused the transaction and i had to call them. I called them and its on your sid...

inbound calls go straight to voicemail

hello all, I recently ported my phone number from bell to public mobile. i can make outgoing calls with my new public sim but if anyone tries to call me, it goes straight to voicemail. Does anyone know what the issue is? or else i need to get in touc...

Calling Ukraine

Hello, Can you add Ukraine to International calling? I have international minutes and I’d like to use them to call my family and friends there. thank you!

You can OPT OUT of the point system (I think)

Combined multiple threads about discussing the same issues about whether the points program is desirable

Community

Forum Posts