Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Trying to explain to Simon doesn't help. I can get a ticket created.? So posting my issue here.I have been with public mobile for two years. I am on the old rewards system as well. .Anyway I have $25.00 with unlimited calling and text and 1gb of data...
Sometimes I don't get text messages if my data is offline. any idea why?is it to do the number I transferred was a voice-over Ip number?
Has anyone here switched from a 3 G account to a 4 G account.Have you actual noticed a difference in speed? And is it an inprovement?At this time I actual don't mind the 3 G it doesn't seem to effect video quality at all and I never get any bufferin...
Set up new plan for date of plan renewal, payment made (autopay- withdrawn from my bank account), but not showing on as updated on “my account.” It appears that my data remains totally used up for this month (incorrect) and does not reflect changes m...
Hello, it has been about a week and I have not been able to receive or send calls on my device. I have tried everything including a phone reset with no success. I would like this resolved as soon as possible.Thank you
Hi,I received an SMS from Public Mobile with a refer a friend $25 offer ending 30th September 2022. Does anyone know if that offer has been extended to October 2022?
I am going overseas for 5 months and want to keep my plan and number. I will continue paying the plan cost but the sim card will not be in my phone, as I will have a local sim for the county I am travelling to. If I keep paying for my plan but the si...
I believe I was successful in adding the Fiona hurricane code, but do not see it in my add-ons. Also, my new month started on the 1st, but it indicated I used a gig of data already, which is not true as I checked usage.Things seems messed up I cannot...
Good Morning, I logged into my account this morning with a notification that the account was suspended. I checked my payment history and and currently up to date with all of my payments as I am on on Auto-Pay. I did click on the "reactivate my accoun...
I purchased a US Roaming Talk, Text, and Data Add-On on Sep 30th. During the purchase process the browser session hung and never confirmed completion of the purchase. I re-pressed the button to make the purchase (I know I shouldn't do that but a long...
I received a message saying people affected by fiona would receive 2GB, but i didn’t get them. What do i do? Is it a scam?
My phone redmi note 3 Grey color has been stolen. And the imei is 861xxxxxxxxxxxx. I want to have it blocked so no one could use it for wrong reasons. Kindly help. I have my original bill which I can present Thank you Edit by Dunkman: removed persona...
My account says I have 99 minutes left this month. However when I try to make a call, a message says that I have no minutes left and cannot make a call until I buy more. How do I get this fixed?
I purchased a US talk and text add on. I have receipt and can tell from my online bank statement that the purchase went through but I do not have the add on when I look on my public mobile account and can not text or call How Can I get this fixed? Is...
Hello, I am a public mobile customer. I was text a promo code 2GBFIONA because I was impacted by Fiona. I put in the promo code on my account and it said it was applied. Last night I ran out of my original data and now I have no data so the promotion...
your system will not accept my cibc visa, my prime credit card. What exactly is the problem?
My husband passed away back in June. I need to cancel his phone but don’t have the email or password. What do i do?
i am not able to sign in with my email because when the person made the account for me they spelt my last name wrong and i need to get the verification code from that email but i do not have it. not sure how to change my email to my actual one
2 days ago I opted to change my plan. See the screenshot I took indicating the change to a less expensive plan with more data. I have always been on autopay. Cc is there and authorized. I went in to check my account. It says I am suspended. I tried...
I noticed this in my account and checked the plans page and this appears to be a new 2 GB "4G" plan for $37.50. am I behind the times or when did this show up?
Could one of the moderators kindly give me the PUK number so I can unlock my SIM? Thanks in advance.
Signed up a while back, can’t remember what email was used. Should I just cancel with Public or is there someone to help?
When I initially log in I am taken back to the log in screen and have enter my username/password again. When I log in the 2nd time I an taken to the homepage. Is it because the server is busy or am I setup incorrectly somehow?
This has happened to me now setting up my own account and then setting up my daughter's. I try to activate a sim card to port over my number from another provider. I enter all the relevant information, the activation process starts, but then it fails...
Hi,I checked the speed test on fast.com data is very slow 560 kbps my plan is $55 but 4Gb not able to use can any one help this issue
in all browsers on my phone the login shows as above and after logging in just loads this page again. It seems to be since telus took over. please fix this so i can manage my account on my phone.
September 1st I upgraded to the 10 gig plan for $50 I got Billed $57.00 October the 1st I got bills $57 for my 10 gig plan My usual renewal date for my previous plan was October the 2nd Today I got build $40 from 25 cents 5 cents for my previou...
Dear Public mobile, I need to make Visa payments on two family members accounts that are suspended so far.
