CC payment and change in email

[Diane71]

my CC expired and before I could make the change my phone was cut off. I cannot access my acct because my email address was also changed. How do I get into my acct to effect the changes.

[softech]

@Diane71 first open ticket with PM support to update  the email address  first.  Once this is sorted, you can then login to My account to update the credit card

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot

First type "Change my Self-serve email", then click "Contact Us", then  click "Click here to submit a ticket ↗ " 
Next, enter your Community login, click "Next" at "1. Select an issue category",  then follow the steps to complete the ticket submission. 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

Or you can also use a voucher to reactivate the plan frst.  Buy one from SDM/711/Shell//London drug and load it using *611