Community

Nbhiker · ‎05-08-2023

How long does it take to get a sim card sent and what happens if I don’t get it? Who do I contact?

LitlLdy · ‎05-08-2023

@Yummy , whoops, typo! “ Canadian Cell Supplies “

Yummy · ‎05-08-2023

@HALIMACS wrote:
Using this site, about 10-15 days from the date of the order.

You could also get one at TELUS, Koodo, or Mobile Klinik.

If in the GTA, try canadiansellsupplies.com for good prices on SIM cards.

Are you sure????

HALIMACS · ‎05-08-2023

Using this site, about 10-15 days from the date of the order.

You could also get one at TELUS, Koodo, or Mobile Klinik.

If in the GTA, try canadiansellsupplies.com for good prices on SIM cards.

softech · ‎05-08-2023

@Nbhiker

Sim card delivery from PM online could be as many as 3 weeks

Please wait at least till 10 business day. If you still not receive the sim card, then you can open ticket with PM support to confirm if they got the order and if the sim card is on the way

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Sim card order", then click "Contact Us", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there