Community

Resolved! New sign up rewards

Is the (+2gb a month) reward only for newcomers, or can individuals who already have a plan recieve this deal as well?

Resolved! Buying US Roaming Data

Ive bought many US roaming packages and data. Today however, only the 250MB option is available. Sometimes it’s 500MB max, others times a 1GB is available in the menu. ive changed my region… not sure what else. 

Resolved! Long distance to call my number

I just signed up with public mobile last night and now when my family tries to call me from a landline they are being told it’s a long distance call. How do I fix that?  They live in the same city so long distance shouldn’t be a thing. 

Resolved! add-ons

once you have purchased an add-on and the 10 day period is up how soon can you purchase another add-on and is their any limit to the number you can purchase over a three month period

Resolved! add-ons and auto pay

if i puchase an add-on does autopay take care of the purchase

Resolved! submit a ticket

Resolved! porting # from PC mobile, wait time...

Hello...so I did everything it says as follows, activated with new number first, then requesting the port # from PC mobile to the moderator, got the ticket number↓↓↓↓↓↓↓↓↓If you wish to transfer an existing numbering from Koodo Prepaid or PC Mobile, ...

Resolved! I like to cancel a pre-owned phone online they never given a confirmation number for shipping but pu

Resolved! Sending and receiving text messages

I have a Ulefone note11p and can not send or receive text messages to contacts on the public mobile carrier however I can send and receive text messages from contacts with Bell carrier with no problems. Any solutions?

Resolved! all of sudden plan expired

All of the sudden my auto pay says my plan is expired and is suspended.  Can't get through to help.  Any Ideas. 

Resolved! Re: How can I reset my account password?

Please reset my account password

Resolved! Access to my account

Hi there, Hoping you can help.  I have 3 accounts with Public Mobile and the corresponding emails for each are no longer valid.  I need to access the accounts so I may update my auto-pay information as my existing credit card information has expired....

Resolved! Re: Transferring or Changing your Phone Number

Hello Public Team, I too would like to post my number to another provider. I realize you need an active account. My account xxxxxxxxxxxx expired 2-days ago and I would like to port my number to Bell. Is there away to do this without extra payment. Ad...

Resolved! Ported my number out, cant access account to remove autopay

I ported my number out of Public Mobile. I can no longer log in to remove my autopay. does this also automatically get removed along with my credit card information?

Resolved! $5 bill credit/month for 6 months, for a total of $30

Received an SMS with the subject offer ( $5 bill credit/month for 6 months, for a total of $30 )- however when I log into my account there is no mention of this promo but just "Your friend will also receive a one-time BONUS $10 credit!"I have deleted...

Resolved! Doro 7050 will no register

Attempting to use a refurb Doro 7050 with an existing and working account on PM.  Phone is branded "Consumer Cellular" and is unlocked.  https://www.consumercellular.com/Assets/documents/Manuals/Doro%207050%20Manual.pdfSupports: 4G LTE FDD: 2 (1900),...

Resolved! Detailed Billing, I need to email the bill to my boss.

How do I get a detailed billing email?

Resolved! Unable to Activate/ Request Human!

Cannot Activate cause of Error 821, Cleared cache and used another browser instance still same problem. Then tried to send in a Ticket and got Error 404. Request HUMAN PLEASE!!Starting to Feel Grinched...