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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 25449 Views
  • 135 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 36941 Views
  • 185 replies
  • 27 Bravos
srlawren by • Retired Oracle / Oracle Retraité
  • 207 Views
  • 0 replies
  • 0 Bravos

phone

i gave my friend my phone would like to change e mail on the acct

Blocked from my account

I am having a list of problems1. My original account go locked out. Waited for days and still can't get in. 2. Therefore could not register my new sim so created a new profile 3. Now my new sim is not working. My phone registers it being a public mob...

Rameezer by • Great Neighbour / Super Voisin
  • 722 Views
  • 4 replies
  • 0 Bravos

Re: Community Terms of Service & New Community Guidelines

I am having a whole bunch of problems with public mobile. First I cannot access my Original account, therefore I could not register my new sim and I had to create a new account and a new plan and now that is not activating either.

Rameezer by • Great Neighbour / Super Voisin
  • 387 Views
  • 1 replies
  • 0 Bravos

Resolved! PUK code

Can I get an agent to help me get a puk code? I was trying to secure my phone for my locking my sim but I forgot the password right after

Ampaired by • Great Neighbour / Super Voisin
  • 1081 Views
  • 6 replies
  • 0 Bravos

Resolved! Porting number to new provider with credit in public account

I am switching to another provider as they have a sweet deal (Public is still v. nice), and am looking to port over my current number. However, I still have some credit unused (~$40). So a few questions:1) If I port my current number to the new provi...

intez by • Good Citizen / Bon Citoyen
  • 1539 Views
  • 16 replies
  • 1 Bravos

Re: International call add-on not working

I paid $15.00 for an add on for international calling, my account says I now have it but it won’t work. Says I don’t have minutes. Why in this not working? Signed extremely frustrated 

Daleous by • Great Neighbour / Super Voisin
  • 950 Views
  • 10 replies
  • 0 Bravos

Resolved! Activation charge

Just bought a sim card and activated it from green mobile, parkway mall. they charged me 15 CAD for the activation of my sim card. i told them that as far as i know there is no activation charge but they denied it. they also told me that I will get 2...

shahriarcmc by • Good Citizen / Bon Citoyen
  • 2837 Views
  • 30 replies
  • 1 Bravos

Problem with the wifi

I’ve got a problem with the activation of my phone number. My lines are ok but I cannot use my internet service. please, somebody can helpme?.

carlos87 by • Good Citizen / Bon Citoyen
  • 1068 Views
  • 12 replies
  • 0 Bravos

Resolved! Cancel my account

Why is there no email or telephone number to contact customer support.  I want to cancel my account and there is no place to do that and they are automatically deducting money from my account which I did not authorize.  I believe that Telus who owns ...

RudiNowak by • Good Citizen / Bon Citoyen
  • 1620 Views
  • 14 replies
  • 0 Bravos

Plan

Can someone please contact In regards to the changing of my plan thanks 

Sdescham by • Great Neighbour / Super Voisin
  • 381 Views
  • 2 replies
  • 0 Bravos

Resolved! Am I making money(credit) now LOL

I am using $15 plan, but having bonus of $16now(auto renewal+loyalty+refer), I just realizes that I have $1 credit balance , how nice. does it mean next month I will have $2 and so on...? very happy using free phone plan now. 

yackinlyn by • Model Citizen / Citoyen Modèle
  • 1116 Views
  • 10 replies
  • 1 Bravos

IMEI

Hello again,I have another question for you lovely community members. I need my IMEI number for my phone because it is so old that it's still locked to virgin. But a few of the numbers are rubbed off on the label so I can't quite see what the phone I...

Namu by • Great Citizen / Super Citoyen
  • 658 Views
  • 5 replies
  • 1 Bravos

Resolved! Account Setup without Sim Card?

Strange request I'm guessing. I'm waiting to get a SIM card for my wife's phone. Is it possible to begin the account setup while waiting for the SIM card? Just checking!

Koombassi by • Model Citizen / Citoyen Modèle
  • 1322 Views
  • 12 replies
  • 0 Bravos

Resolved! *611 problem

 when l try to call *611 it says my password doesnt match so l need to change my password so how do l change my password to be able to call *611

Jamie2 by • Great Neighbour / Super Voisin
  • 580 Views
  • 4 replies
  • 0 Bravos

Resolved! Detailed billing information

We are on the $25.00 plan and our bill came today for $25.76. We have the auto reward. Subtracting the $2.00 auto reward, our bill is $23.00. What is the charge of $2.76 for (GST of 5% and British Columbia PST of 7% plus ???) With thanks for your hel...

TAD by • Great Neighbour / Super Voisin
  • 1508 Views
  • 21 replies
  • 0 Bravos

Resolved! Gift Cards for Christmas

Is there the option to purchase gift cards for Public Mobile to build up customers?

Mywrites2 by • Great Neighbour / Super Voisin
  • 1562 Views
  • 13 replies
  • 0 Bravos

Resolved! Question

Why am I getting a text saying 75% of my data was used after only 500mb were used on a 2.5gb plan?

Greiagon by • Great Neighbour / Super Voisin
  • 751 Views
  • 6 replies
  • 0 Bravos
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