Community

Resolved! New to Public, phone not in service

Yesterday I signed up for Public and transferred my old number (from Koodo). It looks like the number transfer worked, but my phone is not in service. I can't send or receive any texts or calls, and when people try to call me it says my number is not...

Resolved! Login

I keep having trouble logging in.I think the problem is when I signed up it wouldn't accept my email address so I put in a user name, but now when I put in my  email it says it is invalid.Also having trouble texting a emoji or a caricature picture an...

Resolved! Not receiving calls

I transferred to Public Mobile the first time. I ordered a SIM and got a plan and kept the same number. It’s been 20 hours since my plan is activated. I can call others, send text and receive texts but cannot receive calls. Could someone help and/or ...

Resolved! Promotion/Badges

HiI don’t know a lot about public community since this is all new for me.I have been promoted and been getting badgesWhat does that all mean???? Is there a benefit to that??Karen

Resolved! 4 digit pin #

I need to reset my 4 digit pin number as soon as possibleplease assist

Resolved! Plan Deal??

HiI need to order my SIM card and it is expected to be mailed in 3-7 days.Does my new phone plan start the day I put the SIM card in or the day I sign up for plan if I was to get plan today??I was looking at the $25 or over plan for the extra 2g for ...

Resolved! Free data

HiWith the new points system will we still have opportunities for free holiday data or free long distance calls Or is that obsolete??? 

Resolved! (We were not able to process your payment. Make sure all information is correct or try again with...

Solved 

Resolved! Nip

Hello, I want to pay by phone the ligne of my son but they keep asking me of a nip and he never put a niphe does not have a account with a emailplease help so i cou;d activited

Resolved! Cannot send message with Public Mobile - error 42

Hello, when I try to send a SMS to this one number is try for a couple minutes then a message pops up at the bottom of my screen saying "Cannot send message with public mobile - error 42" does anyone know what that means or why it's happening? 

Resolved! US roaming for data and text

I need to add on US roaming and text as we are going to the US and then on a carribbean cruise. When I look at the add-ons, it says 1 GB data for $20 for 10 days. Is that really only $20 for 10 days? And US roaming for unlimited text is $8 for 10 day...

Resolved! Friend Referral

I have a plan for my son but now my other son wants a plan If I use referral code for him does my other son who has the old point system still get $1 off each month for his payment that I pay???And my new plan for second son then start the points sys...

Resolved! Overcharged for Add On that I never requested

My credit card was charged $118 for Add-On that I never requested. I raised my ticket 229210-253 two weeks ago on Mar 14 to refund my money however noone is responding to my ticket. How can I talk to Public Mobile management to get my money back ?  L...

Resolved! Overcharged payment

Can you pls check my payment last Feb bill. 

Resolved! Getting a Refer-A-Friend Reward applied to my account

On March 18 I signed up an individual to Public Mobile and expected the Refer-A-Friend Reward program to give this person a one-time $10.00 credit on his account. This has happened OK. However, I was supposed to receive a monthly Refer-A-Friend Rewar...

Resolved! how do i change credit card number

Resolved! Did not receive promotion data

Hi Public Community, I signed up with the 12MONTHS2GB promotion code before March 21st and seemingly, it was accepted. However I received a 75% usage notice and checked to see I only have 1GB data. How do I redeem the additional 2GB data/month?

Resolved! Stolen phone before creating My Account

Hello, my phone was stolen before I could create My Account on Public's website. Now I cannot create an account to report the phone as stolen and trasfer the number, because the login process sends a text message to the stolen phone. Can you please p...

Resolved! Changing Emails?

Hello, I have two plans for Public Mobile for my children, both under email accounts of mine. Unfortunately, I need to change both email accounts but can't find a place to change the email in the self serve app. Can you help me?