Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have been a customer for 3 years. My auto pay bonus data suddenly disappeared.
I bought a US Roaming Talk + Text plan yesterday and it does not work. I had one the previous 10 days that did work but this time it doesnt even show up in my add-ons despite having paid for it. I bought a 500 mb roaming data plan that is working how...
Hi, I am existing customer of Public Mobile and currently using 25$ plan. I see some ongoing offer for bonus data 2GB with 35$ plan. I have also received the mail regarding that. I have following questions. First question, Can I change my plan to 35...
I have Samsung A10 e phone and lately the call take long time to connect and sometime it takes number of times to connect to a call. Once connected the phone call is dropped within a minute. This started happening since last week. Prior to that I had...
How do I reactivate my account on a lower plan? I had to leave Canada for a family emergency, wasn't able to purchase credit vouchers and can't get the account reactivated.Thank you
Received a message stating my account was suspended due to non payment but I am on Autopay and have never had an issue before. I was without a phone most of Saturday and yesterday - credit card is correct and has funds available. How can this be fi...
Why can't I pay my bill with my account balance?
After two days I factory reset Motorola and need to refresh Public
Hey all, I ordered a sim card online and it says it was delivered but I did not receive it. the address is correct. the tracking number on the "delivered email" doesn't even work ( says it does not exist).. what should I do??
I dont know what it is with my luck lately but all this system maintenance is messing with the accounts I manage! Last month I renewed an account a day early because of scheduled maintenance only to loose an account a few days later as unscheduled ma...
Hello! I am going to be joining Public Mobile atthe end of this week Does anyone have a referral code they would be willing to share with me? So we can each get $$$. Thank you! SahotaCC / Youtube: RudeBalla
Hi, my fathers phone was left behind at our flooded home, can you please help me find a way to get his new sim card working, he does not remember the email he used to activate the phone number. Can some admin dm me ? thanks
Hi, I will be traveling to Peru, Chile, and Bolivia soon, I am wondering if I will have cellular reception and will be able to text or call in case of an emergency and if so do you know the fees?Thank you very much!
h want to acces to my self serve but it seems like I am lock up
I'm experiencing an error where they text me the same duplicate message every couple minutes, which had been going on for hours. It's about not being able to send texts while traveling in the U.S. unless I add roaming. I am traveling in the U.S. how...
Is this promo only for new to PM customers?? I’d like to get the $35 plan for my son especially if he’d get the 2G bonus. I think 5G of data for $35 is a fair price. He’s on the $15 plan now.
I am an existing customer and has an public mobile account. I was trying to buy a pre certified phone. After adding the phone in the cart when I was trying logging in to my account it wouldn’t allow me to login saying my login info is incorrect. I am...
Will the iphone 13pro work with the public mobile service?
Hi all, opened a new account yesterday, ported my number, but I forgot I had another phone when I first opened up my account with chatr. Today, I got a call from an agent, so I gave them the IMEI to my old phone, and that apparently still didn't work...
Hey everyone. I recently got a new account with Telus, and ported my Public Mobile number to my Telus account. However, I didn't realize that by doing this, I would lose access to my Public Mobile Self Service account. I have a significant amount ...
Hi I have three questions, how long will my 3GB Data Bonus last for? Will it continue past this month if not used? Also if I buy a data addon SIMon told me it would last until used up? And finally I am thinking of downgrading my plan to save money fo...
Does anyone have any idea what might be the problem and how I can fix it?When I put my hotspot on for my husband, he can sign in... It says connected but no internet available. I have checked that I can use the internet on my phone and it is working ...
I can't login to my selfserve account, I get the message:"Sorry ,your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance." I think there may have been a reversed credit-card payment on my account an...
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