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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! porting

need my 2 phone numbers ported to virgin plus and i did reply yes to the text

charge on credit card

I turned off auto pay on both my accounts and wanted my plans to just run out because I have switched to Virgin mobile and today I get another charge on my cc from public mobile and don't know what it was for!!! please help

Resolved! I lost my access to account due to 3 months inactive, can i still get my number back

as subject stated,I lost my access to account due to 3 months inactive, can i still get my number back. Please assist asap.

Resolved! use the number abroad

Hi there, I have activated the sim card. Because I'm abroad now, I want to know how to use the number abroad. I don't get the exact number of my sim card because I activated the sim card online. Please help me to use the number. Thanks,

Resolved! Switch away from auto pay

Does anyone know how I would go about switching from auto pay, to topping up at a kiosk/gas station card? Or changing credit card information to use Visa gift cards? My bank is shutting me off apparently

call failed

after successful port it says call failed

Resolved! Sending a Text Message by a schedule

Hey there, I know this isn't specifically a question related to Public Mobile Service, and more hardware related, but does anyone know how to send a text message by a schedule. What I mean by that is I would like to send a text message be sent at a s...

Resolved! Need - SIM network PIN blocked. Enter SIM network PUK

I changed my phone and its asking for the following. SIM network PIN blocked. Enter SIM network PUK

Donating Add On

I have an add on that I no longer need. Just wondering if I can I transfer it to someone else?

Resolved! Number Port

Friend ported a number from Telus. His account in PM side looks normal with the correct phone number attached. However, the SIM card does not show any number attached to it when in any phone. No longer have the old Telus SIM card. Any ideas?

24 hour clock

it is bad enough that it is not local time but really...no 24hour clock? and at minimum AM PM. Hard to tell what time the msgs come in and it almost looks like calls come in local time but txts are eastern. This should be a simple fix and it looks ...

Resolved! Link two phones

I set up an account for another person and I pay the bill...How can I link them so I can see data usage etc ?

Resolved! Nokia TA-1053

Hi,I am about to refer a friend to PM. I am just checking to see if Nokia TA-1053 is compatible with Public Mobile. Thanks for your help.

Resolved! Promotion pf 3rd month free after 2 payments

Hello,I have become Public Mobile new customer because there was a promotion of getting 3rd month payment free after two payments. This promotion was at London Drugs during Christmas/ New Year period. My new payment is due on March 3, 2022 and after ...

Transfer of old number

Followed the directions got a notification from virgin if I want to cancel and confirmed thatPublic mobile sent me a notice of transfer problem (wrong account #) will call my number or backup number With no callback I thought I would try the new ...

Resolved! No balance due but account suspended

I have an amount owing of $0.00, and a $10 credit, but my services are suspended and won't reactivate. Anyone dealt with this?

Resolved! Unable to process this transaction

I have not changed my credit card info and I called the bank there is no problem with my credit card. I was trying to add-on us roaming text and data. I am in the US right now and need this so I can have service. I have wifi which is how I can do ...

Resolved! Money taken without permission

I did not sign up for auto pay and yet you took money out of my bank account anyway

Payment

My credit card outdated and I received a new one but apparently my payment has stopped and I have no cell service.

Resolved! Canada / US Calling

My mom has the $50 plan, which includes unlimited Canada wide/international calling. She’s able to make long distance calls from Canada to the US, but now she is travelling IN the US and cannot make calls to Canada (she’s trying to call me. I do not ...

Resolved! Can I use my phone?

My phone is galaxy note 20 ultra(N986N) but didn't find it on the list of phone type to choose.it is a 5G model but I have been using LTE until now. can I use your company?

Locked Phone?

When I first came to Public I had my own unlocked phone I purchased from my friend. The public SIM card worked, cause the phone was unlocked with their provider. I sense got a new phone and gave my old phone (that was mine I didn't purchase through ...

Promotion

I just signed up to Public Mobile a week ago and used the promotion 2GBBONUS and have not seen the bonus applied when I logged into my account. I also used a friends referral code at the time of activation if that has any affect. Does this take awhi...

Resolved! Credit card charged twice in error, needing refund

Both my husband and I have accounts with Public Mobile. We use the same credit card for our monthly automatic payments. We were charged twice in February for my husband's account and am trying to let someone know so we can receive a credit. I can ...

Resolved! Possible credit card fraud issue...

A credit card I do not use for Public Mobile payments has been charged by Public Mobile. The payments do not align or coincide with my existing Public Mobile account payments. My credit card fraud department suggested I reach out to Public Mobile f...

Resolved! Public Mobile without 3G/HSPA?

I noticed new small print under the US Roaming add-ons: "Important: As of February 22nd, 2022, some United States (U.S) carriers will begin turning down certain 3G/HSPA networks in the U.S. As a result, some customers using U.S. roaming add-ons may b...

Resolved! Relocated to UK -- How to cancel plan from abroad

Hello, I re-located from Canada to the UK earlier this month and am no longer in need of my PM plan. Since I am no longer in Canada I cannot cancel my plan however because I never registered online and cannot receive text messages while in the UK. I ...

Resolved! Incoming calls go right to voicemail

Hi. So I set up Public mobile on TWO different phones and I am having the same issue with bith phones. I can send and receive texts. I can call out. But, incoming calls go straight to voicemail. I have checked call blocking and other settings. Please...

Plan not working

Hi there!I have Canada-wide talk and text but when I call my partner’s Canadian phone number, a public mobile message says that the call cannot be complete because I don’t have enough minutes. This has been going on for months and it’s extremely inco...

Resolved! Cannot receive calls from mob phones

I bought a public mobile SIM card from London Drugs and activated about three weeks ago. I did not really tested the card until my friends told me he could not reach my cell phone. So I asked another friend to test, and result was same. I tried again...