Nip

[Mimi8]

Hello, 

I want to pay by phone the ligne of my son but they keep asking me of a nip and he never put a nip

he does not have a account with a email

please help so i cou;d activited

[softech]

@darlicious no worry.  But OP can always ask his son for the answers I guess .  Unlike live support,  you don't need to answer right a way, you have time to do your "research "

[darlicious]

@Mimi8 

Honestly @softech solution is not going to work for you at the moment. Put contacting customer support for help on hold for now because they will be asking you questions you cannot answer off the top of your head. Get your sons service active first then you can sort out the account. Make sure you keep both the voucher receipt and the actual pm voucher once you load it via 611. This will help you verify the account afterwards.

@softech 

No offense!

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[darlicious]

@Mimi8 

To reactivate your sons service call 611 for the basic account info. Most importantly the plan amount and the date the account will expire so a payment is made at least a couple of days before that date. Then purchase a pm voucher to pay thru 611 or by calling 1 855 4PUBLIC and entering your sons 10 digit phone number.

Follow the info provided below then once he has service again you can figure out how to gain access to his account. We can help with that by telling you what info you have to supply to customer support to verify the account. Having working services on the phone will make that a little easier.

It's easiest to add vouchers via 611. Once connected press (1) then (1) again and enter the 12 digit PIN #. If added successfully you will get a verbal confirmation followed by a text from 611 confirming you have made a successful payment. You only get two attempts at making a payment (successful or not) either thru 611 or your self serve account total combined. You the have to wait one full hour before trying again.

Some vouchers take up to 24 hours to become valid and loadable onto your account. This could be an issue depending on which retailer that you buy your vouchers so pay attention to the list below.

Vouchers are available at many small cellular businesses and larger retailers. The following list of retailers all offer pm vouchers that are immediately valid upon purchase.

1. London Drugs
2. Shell Stations
3. 7/11
4. SDM
5. TMS
6. RCSS
7. Wal-Mart
8. Circle K

RTP (real time payments) are available at Canadian Tire gas bars and Mobil stations for for a $1 fee and are loaded by giving the clerk your 10 digit phone number.

Online payments can be made at recharge.com and ding.com for about an 8% surcharge.

More member contributed info and real examples of vouchers can be found here:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Voucher-Catalogue/m-p/479165#M343905

If after 24 hours you still are unable to load your vouchers onto your account contact customer to check the validity of your vouchers.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[Spudster]

@Mimi8 

Try the payment voucher option, then dial *611 from the device, then enter the payment voucher#

Here's where you get them:  (among other places)

[Mimi8]

thanks i tried it but they ask for email and same thing i my son didnt set up

He uses his phone for a month and desactived 

[Spudster]

@Mimi8 

You need the PIN# to pay by phone.

An alternative is to provide a payment voucher and provide the voucher number.

If he didn't set up a self serve account, he can do that here.

If you're trying to activate, you'll need a SIM card, an e-mail address, a payment method, and a compatible phone.   Then click https://activate.publicmobile.ca/

[softech · Accepted solution]

@Mimi8 are your trying to pay by 611 and they asking for the PIN?  you can also pay via My Account if you know the login username and password 

If your don't know any of those, you can open ticket with PM Support and have them reset it for you

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

***Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there