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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 27119 Views
  • 140 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 39142 Views
  • 185 replies
  • 29 Bravos

Resolved! Locked out - please help

After two attempts to log in to my self-serve account, I attempted to reset but was locked out and told to contact moderator to reset.  Can you please help.  Thanks

ambkms by • Good Citizen / Bon Citoyen
  • 1018 Views
  • 8 replies
  • 0 Bravos

Resolved! Europe roaming

Will be going to Republic of Ireland and Norway next year.  Currently for Ireland you need to enter contact phone number for prior to landing.  Can I get a prepaid roaming plan with an Irish number before landing or do I just use my Canada number for...

Pipcan by • Great Citizen / Super Citoyen
  • 1777 Views
  • 6 replies
  • 1 Bravos

Check Porting status

Hi, how can I find the status of my porting request? Is there anyway to cancel it? Eventually I still want to port the number but have to keep it with the current carrier for a few more weeks. Thanks. John

john2002 by • Great Neighbour / Super Voisin
  • 1666 Views
  • 12 replies
  • 0 Bravos

Re: Reset password

Please   I need for payment on line   my number   xxxxxxxxxxxxxxxxxxx  edited by comptuergeek541: phone number removed

Nawaljabu by • Great Neighbour / Super Voisin
  • 807 Views
  • 7 replies
  • 0 Bravos

Resolved! Trying to change or upgrade my plan

I would love to know if I can pay the difference between my current plan and the one I would like to change or more or less upgrade to. I see absolutely no sense in paying 15 dollars for ONE gig of data when I could pay the same amount to make up the...

Salty85er by • Great Neighbour / Super Voisin
  • 1298 Views
  • 17 replies
  • 0 Bravos

Resolved! New plan - Text and Data only

At the moment I have a Unlimited International Text  only plan. I would like to upgrade to have Unlimited International Text and Data monthly.  What plan is available to me? I am Deaf and I do not need talk on the plan, only  text and data.  How can ...

phholmes by • Great Neighbour / Super Voisin
  • 1465 Views
  • 11 replies
  • 0 Bravos

Resolved! Loyalty rewards

On the reward page it shows $1 loyalty rewards but the discount hasn't been applied on the payments for few months. Still paying same amount as before the loyalty reward. How to fix the problem here? 

Bonglalala by • Great Neighbour / Super Voisin
  • 1101 Views
  • 12 replies
  • 0 Bravos

Number Not Recognized

Hi!I've been trying to activate my card and porter my number from TELUS, but when I enter my cell phone number, it won't recognize my number as Canadian, so I can't continue with the process at all. I was given this number by TELUS in BC a few years ...

selahmadland by • Great Neighbour / Super Voisin
  • 877 Views
  • 10 replies
  • 0 Bravos

Can't pay with my US card as of recently.

Public Mobile stopped accepting my US credit card for this billing cycle. I tried re-entering all my details and it declined to charge my card. My card is not showing any attempt to reject a fradulent charge or anything - and it has handled my Public...

limenuke by • Great Neighbour / Super Voisin
  • 649 Views
  • 8 replies
  • 0 Bravos

Resolved! Add on not activated! Please help!

I purchased a 200 mb data add on for five dollars and it is not activated, my account just says I have five dollars available, help please I need this data add on!

thachef by • Great Neighbour / Super Voisin
  • 447 Views
  • 1 replies
  • 0 Bravos

Resolved! How to transfer your existing phone number from Koodo Prepaid

Hi, I bought a new Public Mobile SIM and I want to transfer my existing Koodo Prepaid number to Public Mobile. I activated the Public Mobile SIM and I'm blocked now, as I'm unaware of the further steps. Not sure how to get in touch with the PM Modera...

Unable to receive and send text

Good day. I had issues with my phone and in haste I switched out sim cards and accidentally put the shaw sim card in my phone. I replaced the sim with the public mobile card. It worked for an hour. Now i cant send receive texts. Thank you

Nivekaw by • Great Neighbour / Super Voisin
  • 892 Views
  • 7 replies
  • 0 Bravos

Over charged

Did anyone else get charged 3 times within 5 days of activating a new sim card?

T1stone by • Great Neighbour / Super Voisin
  • 1123 Views
  • 10 replies
  • 1 Bravos

Resolved! Walmart refused to sell SIM card unless it is activated in the store?

As the title says: Walmart refused to sell me a Public Mobile Sim card unless it was activated in the store.  Is this a legit thing? I said I just want to buy the Sim Card and do this online.I left and drove down the road to another location and boug...

BMatt by • Great Neighbour / Super Voisin
  • 3963 Views
  • 28 replies
  • 2 Bravos

Resolved! incoming text ok outgoing text no working

i have some issues with  outgoing texts no working but incoming are ok.i do not know what is going on .i tried  many things  and no luck. i am in public mobile for 6 month and never have a problem. iam using a motorola moto e  and i tried on another ...

roberto24 by • Good Citizen / Bon Citoyen
  • 1615 Views
  • 15 replies
  • 0 Bravos

Resolved! Porting from Koodo to PM

My son's renewal date with Koodo (prepaid) is Oct. 21st.How can I port his number to PM before that?I already have a PM SIM.Also, I'd like the referral to go through.

IrinaO by • Good Citizen / Bon Citoyen
  • 1737 Views
  • 14 replies
  • 0 Bravos

Activation problem

I’m trying to activate the number but old provider keeps telling me my number is still with them

elocstr by • Good Citizen / Bon Citoyen
  • 1369 Views
  • 15 replies
  • 0 Bravos

Payment

I need to know how to make a payment because my account has been suspendedMy ph # is 1 431 xxx xxxx Edit by Dunkman: removed personal information

lucymutch49 by • Great Neighbour / Super Voisin
  • 791 Views
  • 7 replies
  • 0 Bravos

Resolved! Mexico

can I get a temporary plan for Mexico 

Johntl by • Great Neighbour / Super Voisin
  • 1510 Views
  • 12 replies
  • 0 Bravos
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