Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
This morning I paid my account with a voucher. The payment passed and all seems ok. But did not get a text message to say it was paid, but did get a text to say my payment was to be paid. But in my account all is ok. If I try to call I get a 6UM1...
I have tried almost 30 times to get a sim card mailed to my house to use public mobile services. It kept saying it couldn't process or zip code invalid so I continue trying. I then just seen on my credit card that I have been charged each time I trie...
Perhaps I misunderstood (and I truly hope that is the case), but, is it the case that, in order to have two phones with Public, I have to get another email address?
Hello, I’m travelling for work for a while and I have a different phone number while out of the country. If I continue to pay for my PM plan each month will my plan/number expire if there’s no usage on it but bills are paid? I have a good plan and do...
When I go to phone out it tells me this phone has run out of minutes and I cant make a call out but I have a plan with unlimited minutes. I have restarted my phone, airplane mode, put the sim in and out. Text and data is working just not call.
Hello,Recently, I was trying to receive OTP from a bank in USA but with many attempts I was unable to receive OTP text messages. I tried same process back in december and it was working like a charm and now in a matter of few months has something bee...
I have a google pixel phone. It has always worked without any problems. I have been with PM for a few years, never had an issue. Last week, calls stopped working. both ingoing and outgoings. It would instantly say "Invalid number". Then it worked bac...
I have not used my phone for over 3 months as I was out of the country.When I returned, I charged my phone but I get a message saying 'iphone is disabled'. I have been charged on my credit card for the phone even though I have not been using it.It is...
hi! Have an issue about my sim unfortunately before I started use it, I never registered it under my name, so what can I do to register under my identity???
Current SIM stopped working after last phone update. Purchased new SIM. Attempted to change the SIM number under my account settings, but every time I select “save changes” nothing happens. Please advise.
Hi my accound will not reactivate even after monthly payment. Last month everything was good, it hasn't been 90 days so why is my account suspended? I never had this problem before.
Recently I've had an unknown (to me) number message me who knew some personal details about me. They've also called me numerous times in the middle of the night. They will not tell me who they are.Is there any way I am able to figure out who this num...
Activate SIM card - Everything works...Except calls coming in do not ring the phone-Calls are directed to the message box.Try the SIM card in another similar phone: same thing - no ring - messageHelp Help
I was setting up my account, switching from bell. I transfered my number over. I can call out and text out, just can't receive phone calls in. It goes straight to my voice-mail. Also, it's not letting me sign into my account.
I'll probably have to eat this cost but is it possible to cancel an add-on you've purchased by accident? I bought a US Talk-Text add-on in error when what I wanted was a data add-on. oops.
