Community

Resolved! Account number help

Hi I’m trying to port my number to a different provider but I just need my account number. Thanks.

Resolved! My phone says I've used all of my talk minutes but my account says I have 300+ left.

My phone call was cut off and I can no longer make calls or access my voicemails yet on my account it says I have 9 minutes left + over 300 from the add on I purchased. Very frustrating that this keeps happening. I tried Simon the bot but the log in ...

Resolved! $25 referral bonus by Sept 2nd

Hope all of you are well!. Haven't been on in quite some time and no time to search threads. For the $25 referral email ($5 per month for 5 months).. How long for it to start?.. Referred someone August 29th... Payment renewal was Sept 4th.. no $5 cre...

Resolved! I cannot access the original email associated with my account BUT i also have been overcharged

I cannot access my original email to reset my community password. It was a university email which I no longer can access. I have just switched my phone plan to another company, prior to this I had switch my phone plan to monthly. However my bill char...

Resolved! How do I add on to my plan when my account access is blocked?

Resolved! Any way to take advantage of new customer offers?

Aside from cancelling my account and creating a new one, I'm starting to feel pretty frustrated when I see offers for new activations with no way for existing customers to get in on them.Eg: 2GB bonus for plans starting at $25.  Well, I'm already on ...

Resolved! Forward public mobile number to another number while traveling

Is there a way that I can forward calls to my public mobile number calls and texts to a separate number while I'm traveling to USA? I would buy the talk text and data plan from public mobile but I hear that it runs on 3G and 3G is unreliable in the U...

Resolved! Change 3g to 4 g

HI, I want to change my policy to from 3g to 4g but it want let me do it.  I have a registed credit card but It want let me even have access to make the changes.    I ve been at this for 4 days.  Can someone help me.  If not, going to change provider...

Resolved! transferring the existing cell phone no.

Hello,Does anyone tell me do I need to inform the current phone provider that I will transfer my no. to a new provider?  Or it will be done once I activate the new no.? BTW, where to unlock the phone ? Thank for sharing.  

Resolved! Get into locked account

I have tried to reset but the program wont let me in after I reset the password. My visa got changed and I need to pay for my renewal account for work purposes.. Please help!!! need to get into my account.

Resolved! Extra fee for signing up?

Hello I signed up for PM a week ago and my credit card was charged twice by PM. One was the regular pre pay amount for the month. The second charge was $19.95. On my PM payment history there is no record of the $19.95 charge and I can't figure out wh...

Resolved! $55 for 20 GB

Hello, I had to order my SIM online and I am afraid that might mean I will miss out on the limited time special of 20gb for $55 on 4G.  Any idea how long that special is on for?   Or is there a way that acts as a reinchek should I miss it while I wai...

Resolved! Install roaming to US on my account

Resolved! Roaming in Africa

Is there an option to enable Public Mobile line to roam when traveling particularly in countries in Southern Africa?

Resolved! Submit a complaint - Data roaming in USA

I want to submit a complaint regarding the add-on I purchased 3 weeks ago, for data roaming in the USA. The process for purchasing was flawless, but once in the USA, I was able to actually use only 50% of the data or less, as I kept losing the connec...

Resolved! How can I make a payment without entering my account?

How can I make a payment without entering my account?  when i tried to enter my account, the system asked me to verify the account with my email, but my email is not longer valid. What can I do?? 

Resolved! Plan change not working

Hello Team I changed my plan from the $25 to the $35, set it to auto change at my renewal date, they took 2 payments one of $10 and the other of $25 so the $35 came out but online its still showing the $25 plan and I just got a notification this morn...

Resolved! payment

I use to have autopayment for my account, now the same card didn't work even I have money on it, and I tried another visa card, didn't work too! My account is blocked. How do I fix this? it seems coming form their system. my cards are working and fun...

Resolved! want to order a new sim card with original number

Hi there,  I have a sim card that is placed in NS and now I move to BC without carrying it. I still want to use the original number but I can find a service to order a SIM card but keep my number.   

Resolved! cannot complete payment issues

Hi, when I go through the activation procedure it stops at the payment section saying there's an issue processing my payment. I called the credit card company and they saw that the payment tried to come out, but the amount was showing zero.My son was...

Resolved! My phone number changed on a newly activated account without notice

Three weeks ago I registered a new PM sim and plan and initiated a port in of a number I still had active from a different company.  The port was successful and I was able to dial out and receive calls on this new account and sim.  Just yesterday we ...

Resolved! Out of data

Hi there, I'm out of data, so I upgrade plan that is says starts Sept 6th (i.e. today). My data has not reset, why would that be given it is the 6th? -Kim

Resolved! Information

Hi ,I wanted to know with a plan of 15 dollars monthly  - what are the plans included and what will be the Total monthly payment on MasterCard.Please reply on EMAIL only.Thank you and have a great day.Regards.