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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 64 replies
  • 16 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 171 replies
  • 18 Bravos

referral with no confirmation

i just referred a new sim using a link with my referral code on.still an hour later, no message of referral do i check if it went through? when do i get the 20 bonus?

reb_chung17 by Good Citizen / Bon Citoyen
  • 8 replies
  • 0 Bravos

E-SIM activation

I have just purchased a Samsung Galaxy smartwatch that uses e-SIM technology. I would like to activate it on Public Mobile and I need to know how to go about it? Thank you.

probstc by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

my phone service is disconnected

I;m getting a message from Public saying my service is disconnected.I ahve autopay on my bank account for public.I got a text from public and saying it was paid and I got $2 in rewardsbut now it says my account is not paid and I have no service I had...

JFOW by Good Citizen / Bon Citoyen
  • 37 replies
  • 0 Bravos

Sim card not working

Hello, I just got a sim card and I've activated and paid online, but it's not working. My phone is a Samsung Galaxy Note 10+

Ayxmania101 by Good Citizen / Bon Citoyen
  • 11 replies
  • 0 Bravos

Did not receive my SIM card

I ordered a SiM card on November 20 and it never arrived. I live in Vancouver so it should not have taken so long. Today I had to purchase another one at a store so I would like a refund or follow up on the one that I didn't receive.

antilu by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

confused about the Black Friday deals

Hi there,Just want to get clarification regarding the deals coming this week. To my understanding, so far there are 4 deals going on at the same time? Correct me if I'm wrong:1. the $35/month plan + 5GB extra data adds-on (Nov.25-Dec.2)2. Free sim ca...

cat2019 by Great Citizen / Super Citoyen
  • 10 replies
  • 0 Bravos

Resolved! @moderator

Hi, I had tried to remove my autopay but for some reason it didnt remove it and it auto charges my account today. Can you please help cancel the charge. I understand by cancelling this charge my service will be suspended until I recharge, but Im port...

xoaib by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Resolved! over the limit

What happens if your plan allows you a hundred outgoing minutes and you pass it are you charged the next month or is your phone automatically stop from making outgoing calls. This would be on a $15 plan where you only have a hundred minutes out going...

hgervais453 by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

SIM Card Not Activating

Happy Black Friday, I was brought back to Public after a couple of years thanks to this amazing Black Friday promotion they have going on...but my SIM card is not activating. It keeps saying activation failed! Can someone help to fix this? Thanks,Tyl...

tylah by Good Citizen / Bon Citoyen
  • 3 replies
  • 1 Bravos

SIM card activation

How long does it take for a phone to start working after the SIM card activation? I have a new number and a Samsung Galaxy S3. Thanks!

HPDM by Great Neighbour / Super Voisin
  • 6 replies
  • 1 Bravos

Black Friday Deal

I just ordered my sim card.  How do I take advantage of the Black Friday deal if I have to wait for the sim card to arrive?  It may not get here before Monday. Thank you

BTerry by Great Neighbour / Super Voisin
  • 3 replies
  • 1 Bravos

$10 SIM Card Fee

Hi there, I just activated my SIM card online with you guys and found out London Drugs in BC can waive the SIM card fee if I activated in store. Is there any chance you can give me a credit back to my account for the SIM card I paid for? Many thanks,...

marcowong by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

SIM is locked;(

Pass all process in registration. But  SIM is locked . My  registration PIN code is not works . what to do ? 

Dmytro1 by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Text from PM about SIM activation after I've activated.

Hi all, just set up my account, activated my SIM, and trasferred my old phone number online today. So far so good and everything's working. But I just got a text from PM as follows: "To complete your request to move to PM go to, click...

wazadooba by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Erroneous Payment Reminders

Today, I received a text message reminding that payment was "due soon".  Some months ago, Public Mobile stopped including a specific date in this message, but it was always received about 12 hours beofre payment was required. For the messsage that I ...

Here was a suggestion I hope PM may take seriously

As the new plans are only 30 days and data is 3G speed, could PM perhaps have something in Self-Serve if PPL wish for the 4G LTE Data Add-On, an additional option So, like 1GB 3G Sppeds1GB 4G LTE Speeds Just saying, having more options available migh...

makkahn28 by Mayor / Maire
  • 3 replies
  • 0 Bravos

Resolved! Multiple Numbers on 1 account

So, is it possible to have multiple numbers/sim cards on one account?  I just signed up for PM and started my account, got my number ported over, and all is well.  I want to move my wife over to PM this evening, and I'd like to use a referal code to ...

Specific number change

Hey all, I am looking to have my number changed to a specific number the only problem is my previous account was closed before starting this one. The number is not in use by any one else can anyone help me get it changed. Cheers,Joey

Joesta by New Neighbour / Nouveau Voisin
  • 1 replies
  • 0 Bravos


I couldn't set up an account with my real last name (**bleep**), it's a bad word.  Really???   

Sandradick60 by Great Neighbour / Super Voisin
  • 3 replies
  • 1 Bravos

Autopay fails on renewal date

I have 3 times now been told I can't make a phone call " Sorry, can't complete your call since you don't have an active plan on your account ..." Then an hour or so later it works fine.It happened again today, my autopay renewal date.This is getting ...

madmanpierre by Great Neighbour / Super Voisin
  • 12 replies
  • 1 Bravos

Resolved! roaming

How long dose it take for a add to show up on the account I add talk and texting USA roaming for 10 day it not showing under my purchases 

Darlenegood by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Resolved! Paying for Service

I have a friend who is thinking of joining public mobile, but they like to pay for their plan for the entire year as 1 payment.  How would this work or could this work?

Tammy3 by Good Citizen / Bon Citoyen
  • 5 replies
  • 1 Bravos


Does data get carried over?

Jeanneb by Good Citizen / Bon Citoyen
  • 3 replies
  • 0 Bravos

Dropped calls

Why on the middle of a call does my service/phone drop call?

Jeanneb by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos
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