Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

i was overcharged on my account, why?

my account was overcharged on the 26th of February. What do i do?

Resolved! Update credit card

I want to pay my past due charges

Resolved! Using US roaming after Feb. 2022 - the issue re. 3G networks

Help! I planned to buy a US roaming package for a trip to California in March, 2022. But I saw a message that said that the roaming packages won't work for some customers due to the 3G change. I have NO idea what this means for me. My phone works...

Resolved! Samsung A03s compatibility

Looking to purchase Samsung Galaxy A03s. Does anyone know if its compatible with public mobile network?

Resolved! paid twice on 1/26, 2022, HOW TO GET BACK MY MONEY

PLS CALL ME BACK OR EMAIL ME

I purchased a card and when I enter the pin it says that it’s not valid

I purchased a card and when I enter the pin it says that it’s not valid and I’m unable to actually get a hold of the customer service person other than a computer so somebody can help that would be greatly appreciate it

Resolved! unable to make or receive calls from another public mobile subscriber

Hello,My mom (Gravenhurst)can't call me, and when I (Peterborough) try to call her the line beeps and fails to connect without any error message. I am able to call other local phone numbers. Powercycled my device and other basic steps.Any advice or...

Resolved! Payment issue

Was charged twice for one month.

Google maps Navigation drops

I have a 2021 Mazda CX 5 and my Android Samsung Google car navigation maps blanks out and permanently stops. Its not like i am passing a blind spot as it never reconnects unless i restart everything. I don't know if this because i have 3G on Public M...

Not able to make and receive calls

Hi, I travelled from Thompson to Winnipeg but I'm not able to make and receive calls. I did everything restart my phone, changed SIM slot etc etc but it still not working.

Resolved! Says my email or pin are wrong

It says my email or password are wrong I know that they are right. How do I fix this? my credit card payment didn't go threw and I forgot my pin so when I added a public mobile voucher i couldn't activate my plan or use the money from the activation ...

demande de remboursement

Resolved! Can't send or receive image texts/messages

I have a Realme 8 5G that has been working great for me on the public mobile network with one exception. There are only a few people that I can send and receive text images from. Most people send me an image and I get a message to download it but it ...

telephone number gets 6UT1 message

I am a registered new user to Public Mobile. I've set up my SIM and chose a phone number. It's been 3 days but when someone calls my number it says "6UT1, this number is not in service". Can someone help me? I've repositioned the SIM and the text...

Resolved! how to transfer credit balance

I have a credit balance of one account, that will expire in a month. How can I transfer it to another account that I have on Public Mobile ?

Resolved! Is there a way to see where the actual cell towers are?

In some areas I get really weak or no signal, if I knew where they actually are I feel that would be useful info

Resolved! Not Receiving Calls

Hello, I switched over from Koodo in September, keeping my number. I've had two friends try calling me from out of province to get a "Call cannot be completed as dial", but I was able to call one of them successfully.To further test, I had a family m...

Resolved! I am locked out of my account

Need to reactivate so I can change credit card info. Unfortunately missed my monthly plan

Resolved! RAF

When I signed up I used a friend's referral code. She did not receive the referral reward and after contacting back and forth with Community, they say they have no record of my using her referral code.

Payment

duplciate thread

Resolved! PIN number

How do I find my 4 digit pi

double dipping happening with koodo and public

be aware and check your credit cards double dipping is going on with new customers anyway one charge from Koodo and one from Public

Resolved! Locked out of my account

When signing up my agent somehow entered a wrong password. Later, trying to sign in I got locked out of my account so I can't do the 'Forgot your password' procedure. Any suggestions for me? Thanks.

Resolved! Cannot access mobile data

Hi, I'm sure I have enough data left for this billing period. But my mobile data has stopped working. Any assistance would be appreciated.Thank you.

Resolved! Account expired

my account has expired because my credit card has expired but I have tried putting in my new credit card information but won’t work

Resolved! referral code. How do I apply?

I just became a public Mobile. customer.

Resolved! "Check Eligibility" button when transfering number not doing anything

Hi there! Trying to transfer a number from Speakout to Public. When I enter the number and hit the "Check Eligibility" button it doesn't do anything; I see a little spinning circle then it disappears. Is this service down right now? I have tried it o...

Resolved! How can I earn points?

Hi, I'm new to public mobile. I don't have much info to share in the community forums however I still want to participate in order to receive benefits. Does anyone have any suggestions on how I may be able to do it.

Resolved! us roaming data

No longer shows option to add us roaming data option.

Resolved! password reset

Greetings, I've forgotten password and security answers to my account. How do I reset my password. ThanksKhadija