[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
unable to make a phone call
I have used the 100 min on my phone plan and have purchased 500 min ad-on and have over 400 min left and cannot make a phone call. Why?
Resolved! Self service issues
Hi there, i am upset with your service. Using my public mobile account i can't add on the $15 unlimited usa calling and texting. The site says it goes through and i have 3 receipts that i have downloaded saying it goes through, however it doesn't ch...
Resolved! Change plan upon renewal date
I tried this option last month. Saved the changes and it never changed. Im trying again this month. How can i check to make sure it will actually happen?
Resolved! $10 SIM Card Fee Online vs Instore
Hi there! Looking to join the Public mobile family and was wondering if the promo of the $0 SIM card is still available if you activate in store? Or is the $10 SIM card fee mandatory? I am porting over an existing device and number to Public in case ...
Roaming to US
My situation - I am travelling to the US for 10 days. My company does not allow me to travel with my phone. I purchased a sim card and added the cheapest $15 plan (3G speed). I had planned on added the $30 text, call, data roaming plan. While reading...
Purchased data being used before free data
My purchased data is being used before my free monthly data. I thought the data that is included in my monthly plan would be used before my purchased data.
My phone cant receive any verification code when i log in to my CRA etc...
Hello,Good day!Since I change to Public mobile, when i logged in to my other account and needs an sms message for my verification code, i cant receive any sms message.Please help me out to solve this issue.Thanks a lot! Sincerely,Eden
Roaming not working in Palm Springs
I bought a US Roaming and Talk and Text 15 day package for $50 and it’s not working. roaming is on in settings. I changed APN to APN:SP.MB.COM and rebooted my phone. ugh. What do I do or how do I get a refund for the service that I’ve paid for that...
Outgoing and Incoming Aren’t working
I play for unlimited Canadian wide calling, and every time I try make and outgoing call it keeps saying no more available minutes…and I just paid my bill last Friday… never had this issue before
Resolved! $2 Pre Authorized payment reward.
I did not receive my $2 Pre Authorized payment reward, also my son' account as well.
Extra Public Mobile $28.00 charge on my Feb/Mar Amex credit card statement
I pay for 3 accounts each month: I just received my latest Credit card statement ending on 13Mar2023, and I have an extra charge of $28.00 on 18Feb2023. Not sure what this is for. From the date, I assume it's regarding either my account or my husb...
Phone not working
My phone is not working and I can’t get into my account. Our payment info is correct.
Resolved! Add ons not working
Hi, I added funds to our account this morning. And I have not been able to successfully add the us roaming data bundle. Our existing one has expired and need to add another 15 days. Can you help?
Porting from PM to Koodo......but there's a catch
I've ported many times before, but this is the first time I've tried to and the account number is said to be wrong. I go thru the motions on Koodo port page and when I try to enter the account number for my son's PM account number it says it is wrong...
Resolved! Verification email
Hey there, my mom is an existing public mobile customer who needs to make a payment to have her services up and running. We are able to login to her online account, however it requires us to input a verification code being sent to an email we don’t h...
Resolved! Number of Days remaining on Lost or Stolen
Can I find out the Number of Days remaining on Lost/Stolen?Thank you
Activation error #837…I tried everything!!
All that’s been suggested on this thread I have tried to no avail…- switched brower/cleared cache- no charge in my card yet- repeated activation several times- tried all suggestions from online person- transferring phone numbers from Bell, and entere...
Resolved! Can't get in to other account
I set up accounts/phone plans for myself and my husband. I needed to change the credit card on file before the card renews with its $120 annual fee. I changed it in my account no problem but my husband and I cannot get into his account. He has don...
Resolved! Two-Step Verification/Can't Access Email
I can't get into my account to add money as it wants a code from the email. I can't get into the email as I need a code from the phone number. The card on file was destroyed and a new card was issued so we can not add funds through *611. Is there ...
SIM card locked
Phone is asking for a puk code. Where can I find the puk code for public mobile?Phone is asking for a puk code. Where can I find the puk code for public mobile?
Resolved! problem calling *611
im trying to make a payment with a voucher through *611 and nothing works. What can i do to pay with a voucher seeing i dont have a credit card ?
Resolved! How to increase phone ring length?
How can I increase the length (or repetition) of my phone ring before it goes to voicemail? Its a Moto 5 Play.
Resolved! Will my phone still work in Canada if I purchase a US 10 day Talk, Text & Data plan?
OK, 'newby' here -> need to catch our flight to Mexico from the US so we will be driving down to Seattle. We will be on route for over a day and I just want to clarify that when I purchase the shortest time available that my Canadian plan will still...
Resolved! promotional text messages
I am trying to contact a moderator to resume receiving promotional text messages and find that I need some direction. Any assistance would be appreciated.
any big plan ??
Any plan more than 35gb/month available?
Resolved! i just want to get my pin to pay
Trying to port number away from PM
I am trying to port my number away from PM and I am unable to get the port request. Where do I go from here?
