[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Won't send pin to email.
My account deactivated agian due to my expired card. Just got new card but it won't send me email for a 6 digit pin been waiting for 1hr plus.Sms dosen't work either please help!
show call back
when i call out the phone always show call back
Resolved! Locked out of account
I let my plan lapse by accident. My bad. I'm trying to log back in to fix it but I can't because my email isn't receiving the verification codes for some reason. My email is correct. Please help me log back in.
Resolved! Canada-wide talk min vs Canada long distance min
I have the $13 PM plan that gives me 50 min of Canada-wide talk time and 50 outgoing text. I normally use less than half of the limits but due to a situation I need more talk this month. I notice a bonus of 1000 Canada LD min in my account. Are th...
Resolved! Sim swap
My sim card is broke , I have another old sim card here , am I able to swap them? If not how so I order a new one ? Thanks
Christmas Bonus
I know this may be a little too late, but I got a text from PM over Christmas offering 2GB of free data and 500 international minutes. I said yes but they were never applied to my account (I can't see either, and CERTAINLY wouldn't have used 500 inte...
Resolved! Sim PUK#
I locked my sim by accident now can’t use my phone
Resolved! How to freeze my son to use his data
Hi: I have suspended his phone but he can still use it with his data plan. How to froze those too ?
Resolved! Create an acount
Hi ! So i never registered to the self service and they say i need assistance to create one
Resolved! No Phone
I ordered a previously loved phone from public and all that was in the box was 15 sim cards. What do I do? Who do I contact?
Resolved! 100mins in $15/mon Plan
Hi, I would like to know if the 100 minutes in the $15 monthly plan includes the mins of outgoing and incoming calls? Or is it just 100 minutes of outgoing calls, but unlimited incoming calls? Thank you~~
Resolved! Need to cancel plan
Hello, I activated a SIM card for my parents but they are no longer in Canada. Is disabling the pre-authorized payments enough to cancel the plan? or is there anything else I need to do?they would like to re-activate it in august when they come back ...
Resolved! Have not received my Order xxxxxx,
Have not received my order of March 7th, xxxxxx, for a phone. My previous Public Mobile phone stopped working.Please help!!!!!!
unable to make a phone call
I have used the 100 min on my phone plan and have purchased 500 min ad-on and have over 400 min left and cannot make a phone call. Why?
Resolved! Self service issues
Hi there, i am upset with your service. Using my public mobile account i can't add on the $15 unlimited usa calling and texting. The site says it goes through and i have 3 receipts that i have downloaded saying it goes through, however it doesn't ch...
Resolved! Change plan upon renewal date
I tried this option last month. Saved the changes and it never changed. Im trying again this month. How can i check to make sure it will actually happen?
Resolved! $10 SIM Card Fee Online vs Instore
Hi there! Looking to join the Public mobile family and was wondering if the promo of the $0 SIM card is still available if you activate in store? Or is the $10 SIM card fee mandatory? I am porting over an existing device and number to Public in case ...
Roaming to US
My situation - I am travelling to the US for 10 days. My company does not allow me to travel with my phone. I purchased a sim card and added the cheapest $15 plan (3G speed). I had planned on added the $30 text, call, data roaming plan. While reading...
Purchased data being used before free data
My purchased data is being used before my free monthly data. I thought the data that is included in my monthly plan would be used before my purchased data.
My phone cant receive any verification code when i log in to my CRA etc...
Hello,Good day!Since I change to Public mobile, when i logged in to my other account and needs an sms message for my verification code, i cant receive any sms message.Please help me out to solve this issue.Thanks a lot! Sincerely,Eden
Roaming not working in Palm Springs
I bought a US Roaming and Talk and Text 15 day package for $50 and it’s not working. roaming is on in settings. I changed APN to APN:SP.MB.COM and rebooted my phone. ugh. What do I do or how do I get a refund for the service that I’ve paid for that...
Outgoing and Incoming Aren’t working
I play for unlimited Canadian wide calling, and every time I try make and outgoing call it keeps saying no more available minutes…and I just paid my bill last Friday… never had this issue before
Resolved! $2 Pre Authorized payment reward.
I did not receive my $2 Pre Authorized payment reward, also my son' account as well.
Extra Public Mobile $28.00 charge on my Feb/Mar Amex credit card statement
I pay for 3 accounts each month: I just received my latest Credit card statement ending on 13Mar2023, and I have an extra charge of $28.00 on 18Feb2023. Not sure what this is for. From the date, I assume it's regarding either my account or my husb...
Phone not working
My phone is not working and I can’t get into my account. Our payment info is correct.
Resolved! Add ons not working
Hi, I added funds to our account this morning. And I have not been able to successfully add the us roaming data bundle. Our existing one has expired and need to add another 15 days. Can you help?
Porting from PM to Koodo......but there's a catch
I've ported many times before, but this is the first time I've tried to and the account number is said to be wrong. I go thru the motions on Koodo port page and when I try to enter the account number for my son's PM account number it says it is wrong...
