Not able to make and receive calls

[gaurav_chandel1]

Hi, I travelled from Thompson to Winnipeg but I'm not able to make and receive calls. I did everything restart my phone, changed SIM slot etc etc but it still not working. 

[Anonymous]

 @Yummy : 3G = WCDMA = UMTS = HSPA. 4G = LTE

From sheytoon:

Minimum recommended phone specs:

• 3G UMTS/W-CDMA/HSPA: B2 (1900) and B5 (850)
• 4G FDD-LTE: B4 and B12

Also from sheytoon:

Telus current LTE bands are (in order of band number):

• B2 (1900 MHz or PCS)
• B4/B66 (2100 MHz or 1700 MHz or AWS / AWS-1)
• B5 (850 MHz or CELLULAR / CLR)
  • As of March 2021, B5 is no longer available in urban Manitoba (Winnipeg and Brandon)
• B7 (2600 MHz or 2500 MHz or BRS)
• B12/B17 (700 MHz or MBS)
• B13 (700 MHz or MBS)
• B29 (700 MHz or MBS), for downlink only (SCC for CA only)
• B30 (2300 MHz or WCS), for TELUS only (not shared with Bell at this time)

[softech]

@Yummy     this is 3G 

• HSPA: 850 MHz, 1900 MHz (UMTS).

[Yummy]

@softechamazing info provided!

PM's phone compatibility page (https://www.publicmobile.ca/en/on/get-help/articles/check-your-phones-compatibility) does mention these frequencies but very briefly.

PM uses term HSPA while you use LTE.

Is there any standard or could you provide some handy table with all different frequencies and band names?

[softech]

Some technical background with the Winnipeg/Brandon issue

Telus uses their own network entirely in Manitoba and does not use the shared Bell/Rogers network.

Telus does not have 3G B5 (850 MHz).  So, voice calls on PM must use 3G B2 (1900 MHz).    So, voice call would not work  if the  phone either does not have 1900 3G at all or  it is out of  Telus 3G coverage.

Data, SMS/MMS and voicemail indicator still works because it can be delivered on LTE,   but the actual voice calling still requires 3G 1900.

[Spudster]

@gaurav_chandel1 

To help with troubleshooting, if you're able to place your Public Mobile SIM card in a different device try that to see if a different device has the same issues.

If so, then you'll know it's related to public mobile service and not a device issue.

If it is, contact the customer support agents for further information and guidance.

There are 2 ways to reach them:

1. Create a support ticket by clicking  here , then type Support Ticket, then select Contact Us, then select the topic that more closely matches your request.  Then click  Click here to submit a ticket , or,
2. Send a private message to them by clicking here  

You’ll see their reply in your Community private mailbox in the envelope to the left of your avatar

[Yummy]

Do you have other services (SMS/Internet).

Could be some issues with cell towers in Winnipeg?

Do you have anybody close by with cell phone, PM or different provider to ask about their service?

[softech]

@gaurav_chandel1   What kind of phone you have?

Winnipeg and Brandon area has reduced voice coverage and not all area has both the bands used for voice delivery.   

"Public Mobile here. As of March 16, 2021, our Prepaid network in Manitoba will be changing and select areas of Winnipeg and Brandon may experience reduced voice coverage. Data speeds will remain unaffected. "

https://productioncommunity.publicmobile.ca/t5/Get-Support/Text-From-PM-About-Changes-To-Manitoba-Pr...

You data will not be affected.  One workaround is to download a VoIP app such as TextNow or Fongo to make calls and receive calls with the VoIP app.