i was overcharged on my account, why?

[Ngozi15]

my account was overcharged on the 26th of February. What do i do?

[esjliv]

---

@Ngozi15 wrote:

my account was overcharged on the 26th of February. What do i do?

---

@Ngozi15 

-taxes

-missing rewards

-duplicate charge/failed autopay

what could it be? Where are you seeing the overages?

Credit cards companies can show both Pending and Authorized/Approved charges. Sometimes there are multiple Pending charges showing during activations or renewals, but when the payment gets authorized, the incorrect amounts will fall away, then the real one will stay.

If these end up being Authorized/Approved charges and the extra funds are not showing in your Available funds area, then contact Public Mobile Customer Support Representatives (CSA).

There are 2 ways to reach CSA, found here: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[Yummy]

What do you mean 'overcharged'?

Total Plan cost = plan cost + tax

How much have you been overcharged and what plan you are on?

[softech]

@Ngozi15   how much you were overcharged by?  What was the amount you expect and what was charged?

Please note that the amount shows on PM My Account is Pre-tax, when it is charged on the credit card, tax will be added.  (eg., the Plan amount will be showing as $25 but the PM will charge $25+tax on your credit card)

To confirm what was charged, please login to My Account and check the Transaction History and confirm if the charges are reasonable.

Also, if it was really overcharged, please check if the overcharged amount is sitting  as Available Fund.  If that is the case, the amount will be used towards your next cycle renewal.

if you would like to have PM to further investigate, please open ticket with PM support

1. If you have access to Self-Serve My account: For faster response (2-48 hours) , Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. If you don't have access to My Account or have trouble with above method: you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there