Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I want to refer my friend. Do I need to order SIM first for my friend?
So I get this text message from an unknown number in the US. A few readable punctuation marks, otherwise little squares. Happens once in a while that I get a message in a font my phone does not know - usually it's in Japanese (legitimate message) or ...
Hello.. I purchased the 15 day US unlimited talk add-on and it has been working fine until yesterday. There are 3 days left, 2 now.. and it stopped working. I get the message “This plan does not have US roaming add on feature”. I don’t understand wha...
I created an account (***.***.4915) which my son has been using. I used my primary email. So far, so good for over 2 yrs. Now I'd like to port my number (***.***.5686) back to Public. I started to set up an account so I could activate my new Public S...
So I recently changed plans and should have more data at a higher speed and since changing upon renewal of my plan the data has been much slower and almost unusable because it’s so slow that it doesn’t work. I’ve tried plenty of things including all ...
Paying for data on phone number 709-xxx-xxxxx and not getting any Edit by Dunkman: removed personal information
I'm apart of the 2nd cheapest plan for about 6 months.I just got a phone through work so might now want to switch my Public Mobile plan to the cheapest one. Do I need to wait until 12 months to do that? Or can I do that at anytime? Thanks
I recently changed my plan to the 15 GB one offered through the holidays, preciously I was on the 4 GB plan from fall 2016. When my plan renewed today my referral discount didn't apply. My SO did the same (I referred her) so I know she's still with ...
I had been on the 12GB/120-day plan since 2016 and around Black Friday I switched to the new 15GB/30-day plan, scheduled to start at the end of my next billing period, which was January 17th. I checked my account on my phone yesterday and it seemed t...
I'm here in southern California and purchased a 15-day US roaming with PM and they cut me off after 10 days of use? What is with that? It has been disappointing to see how PM really isn't delivering. Please fix my problem and make sure if you woul...
I can’t get voice service at my cottage, texting is ok I spoke with port service but that said this a tech support problem, can I get some answers please
I was trying to sign up for public mobile I have my sim and it claims that my phone number is invalid. I also got an error code 821, which is moderators need to reprovision my sim card to set it up correctly. What do I do? SIMon is no help and custom...
I changed my email and can't log in to Public Mobile. I opened a ticket 273365-552. What is the status please?
I want to restart my plan because I am out of my 20gb of data. How do I do that?
The money has been taken but no confirmation of the phone I purchased.
I forgot what email address I used to sign into my account. How can I get into my account?
I am confused, my plan got changed from the $15 per month to a $40 per month. I did not do that change. I remember I got a text in December from Public Mobile about free 2G of data for a month and I texted back "Yes". Not sure if this is related. ...
I am totally confused. I am in Canada traveling to the US next month. I was going to add on some talk text minutes for 15 days but when you go into the fine print, it says US roaming’s will last 10 days. So which is it?? also it says some US carriers...
Hello ,yesterday(Jan 17),i have order a SIM card on line ,paid already,but i didn't receive the comformation email.How can i track the delivery?
Hello. I cannot log into my profile as the email address used was a 'work' email and I no longer work there and can no longer access this email address. I need to update my email address so I can login and update my credit card details also. Please h...
i live near the us border, i use to received text from us tower. i did try to manually connect to those tower with no success which i was before, now there is no way i can received them... should i be able to received text via wifi?
Hello I added 15 days of US talk and text and roaming to my mother's plan. Her account says she has 5/15 days left but she keeps getting texts saying she has no texts left. She also can't make any calls.
I signed up to switch plans in Novembe when the $40 15GB 4G plans came out around black Friday. At the time I had just started a billing cycle so I set to start the plan on my renewal (from an old $45 6GB plan). When I go into my billing, it looks li...
Hi, thank you for your messages.,.I read them , and I still not quite understand how to made a payment to have my phone start working again.
Hey I recently just changed plans to one with 15gb of 4G data (I was getting 8.5gb on 3G) and now that I have swapped my data has slowed down horrendously. I’ve done everything SIMon says and that hasn’t helped I need real help. Thank you in advance
It tells me that my email address is incorrect even tho I changed my password to pay for my account how can I get my email address
Hello, I activated a new public mobile sim card and entered in my details. However, when I try to login, it doesn't work but I thought the account was supposed to be created already when you activate a new sim online since they asked for all the deta...
So I transferred my Telus number over a day ago and then changed it after wards with a suggested one by accident. I haven’t been able to change it back to my old one afterwards. How can I get it back?
I can’t get incoming or send outgoing voice service only text
