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Resolved! Cancel autopay

Hii… i have a number associated with my email.. its a number for my father in law.. and now he is out of country… so i want to cancel the autopay…

Resolved! Us calling and texting plans

The conditions state that I must have a roving plan, what’s this?

Resolved! Add ons

I purchased the wrong addon but then corrected it with the correct add on to text and call from US but cannot send texts.  You took both the 10.00 and 15.00 from my credit.

Resolved! Roaming

paid for 10 day of roaming text/talk. Account debited.  Never appeared. Desperate no service in usa

Resolved! Re: Payment

My acct is suspended, my MC has been compromised and waiting for new card, I did send info on this awaiting my card to update info 

Resolved! 1GB add-on

I purchased a 1GB add-on in September and it carried over to October i see that it is still active. How do i deactivate it?

Resolved! taxes on phone bill

Hello, I currenly have the $25 plan with $5 worth of rewards that I got recently. It used to be $4 rewards.I live in Calgary where sales tax is 5%My bills have been $23.52 for the longest time and most recently it was $22.40I am wondering how much ta...

Resolved! $0 holiday give away package

Hello, how can I get the free 500 min international minutes that is for $0 promotion offer holiday giveaway? Can someone help me in that regards.

Resolved! Cancelling public mobile account

Hello, I have just switched my phone number over to Rogers from Public Mobile. I was on an auto-payment plan with public mobile and would like to make sure my account is canceled so I do not get charged next month. However, I can no longer log in to ...

Resolved! Password forgotten / challenge question

HI ya.I have 2 issues.I have lost my login password and was unable to answer a challenge question.What would be my next step please.

Resolved! Double top up payment

I did a Top-Up payment with my credit card debit card first payment of this plan but it said it didn't go through to the second one but it hurts me two times now I'm available balance of $40 in my account is paid but I need that $40 backMy bank can't...

Resolved! Reactivation

Hi there my account was suspended. Automatic payments are withdrawn from my bank account  

Resolved! Rewards

Friend lost phone and deactivated account for one day but reactivated following day. Received text from PM that rewards payment will be less next month.  Will I get it back the next month since account is active again?

Resolved! US calling from Canada

I have the $35/month plan.What happens when I call a US number? Do I get charged extra?I seen similar post and people commenting that it won't work but I have had no issue call several US numbers.

Resolved! Can’t put min on my phone and can’t login to my account

Resolved! My cell phone has two slos for sim card so 2 different plans

So can ihave 2 sim card plans for 1 phone paying 2 Different accounts 2 numbers with 2 plans on same 1 phone???

Resolved! Change number

If a change the number,  I need a new SIM card? 

Resolved! Add ons

I purchased a US roaming add on, but I’m not sure if the transaction went through. I am worried that I will be charged roaming fees. How do I know if my add on purchase is working?

Resolved! Text forwarding while in UK

I'm going to travel to the UK, get a local SIM there and use a text forwarding app. My questions is, can my public mobile SIM stay in the phone I take with me to the UK (it has a 2 SIM tray) or does my public mobile SIM have to stay in a phone in Can...

Resolved! Lock out

Hello I got lock out my public mobile account. I forgot security question answer

Resolved! Billing Issue

Hello I am set up for automatic deposit for public mobile payments however recently it has told me that my service is not active and therefore I need to make a payment. Why is this occurring? please help.Thanks.

Resolved! iphone XS screen not turning on

Hi, I purchased a PM refurbished XS and when it arrived the screen would turn on showing the start screen. However, there were green bars running up and down the screen. Since then, it has gone completely black. Hard reset doesn't work. I've requeste...

Resolved! Minutes

Hi everyone so if I don't use all my data and all my minutes will they be moved over to next month