Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
For the past few days, every now and then my community account page is in French. Because I barely remember any of my high school French, I need to log out and log in again that reverts the page back to Canadian English. My settings are the same as a...
Tried all the recommended advice, and US roaming just doesn’t work. Basically it’s now saying that it might not work in the US. Lol then why sell me the service??
I recently ended a job with a company where they provided the phone, phone number, SIM, service, etc. I'm basically a free agent. I bought an unlocked Pixel 7 on Amazon so I'm looking for the best place to get my service. Online self-service options ...
Hi, Recently signed up to Public Mobile about a couple days ago now and I signed up online and used my account number from my previous provider (Koodo) for the port of my number. I purchased the public sim at a Koodo Store and did the activation pr...
When I make a phone call it says I am out of minutes but I just renewed my account that wasn’t disconnected. It was still active and my dad. It still works but I still can’t make calls. My renewal date is today to renew, but I change the whole plan s...
Hi,Im trying to activate my account and change my plan, but the system won't let me do the payment. Every time I do it says "Ops something went wrong".
Hi guys, I need some help before I toss my phone over a bridge lol. I bought this samsung A53 and since then I've been having major issues with making outgoing and receiving calls. I noticed today that the mobile network state says disconnected. I'v...
My wife and I both have an Iphone 8 plus with IOS16 and both on public mobile. I can send her SMS (text/pictures) but I don't receive any of her sms for the last 2 weeks. Searching the forum I tried to:-reboot both iphone-reset the network setting o...
Went to Telus, told me to go to Koodo. Went to Koodo, told me there’s no support available. So who is able to get both of these cell plans out of “port limbo”?
Recently switched over to Public Mobile, and I am not receiving any incoming calls. Just goes to "This person is unavailable please try again later...". No issues with outgoing calls or Text incoming or outgoing? Using a iPhone.I am have submitted ...
I opened a ticket because I am trying to join public mobile. I received an error code 821 and was charged for my plan, but it is not activated. I am trying to bring my number over from Koodo. It has been almost 48 hours since I opened a ticket. Pleas...
It's been about a year since I logged into selfserve, I tried logging in today to add call minutes but I can't login using my old credentials, nor can receive an e-mail to reset my password (nothing in inbox after trying several times), and I can't r...
I can not send a text message to a 6 digit short code. I keep getting "Can't send with public mobile - error 0" I am using a Samsung S10Premium text message setting is onI have a monthly unlimited call and text plan.
I tried purchasing a data addon to my account, and it kept saying error so I tried changing my card and trying different things and making sure i had the card right, it kept saying “error” and that it could not complete the purchase. Then the next da...
I'm on a 8Gb 3G data plan with 2Gb of US data. I've had this plan since late 2019 (I think). The data speeds used to be a consistent 3Mbps down/up, but as of late (maybe 3 months ago), I rarely see more than 1Mbps download, and about the same 3Mbps (...
I have been locked out of my sim card and apparently need a puk.I submitted a ticket asking for help about this a few days ago but have not heard back from anyone.What do I do?
The ticket about the SIM card did not arrive over 10 days has been submitted yesterday but seems no answer. Do you know when the answer can be expected? Thank you
Can I switch to the $40 for 15GB plan (4G speed) and maintain my $7 per month reward plan discount? If I switch, can I keep my 500 one-time Int'l LD bonus with 500 mins left? If I switch, can I keep my 500 mins $0 Free Holiday Giveaway: 500min INTL L...
I’ve been a long time Public Mobile customer with auto payments setup from the start. This morning I received a text message from public mobile indicating the renewal payment had failed & my account had been suspended. No warning or anything … I can’...
I’m not getting pictures or some messages from android users. I’ve checked my settings and they seem ok. I used to get them, but I don’t anymore. What can the issue be?
