Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Last year I was able to use my BMO debit card for auto payments. This year I tried to use it but my card does not get accepted. On the payments page, it say Visa Debit Card. My card is Mastercard. Was this a recent change? THANKS
Hey, I got a bill? Or some kind of withdrawal from public mobile BC of the tune of 36 dollars. It says it was a purchase. My bill has already been paid for this month and the "purchase" is twice that of my bill. Where should I go to resolve this. Tha...
I purchased a sim card on April 13, 22, order number# 290153 and I did not receive it yet. Can you tell me the status of this order.Thank you.
I got a $2 AutoPay Reward every month, but last month and this month I did not get it. Could you tell me the reason? thank you
Ordered simcard April 8,public mobile charged me two times 56$ and one time must be refund to my credit card account number is: xxxxxxxxxxxxxxxxx
When Public Mobile will be offering the E-SIM service?
Only see the payment history, tried to print to PDF, but cannot show the account number and owner's name.
Anyone else having issues with the new ios? Apparently moving forward all apple iOS updates no longer support 3G. What happens to us public mobile customers? Is public mobile planning to upgrade their data service? I’m going to have to switch provide...
Hi I have been charged on my credit card for several months but my phone has not been activated and I have been trying to talk to someone. Thank you
I have been unable to login to my account for over a year. Even when I choose the option to forget my password so I can create a new one I get a prompt that says login invalid. How can I rectify this?Thank you
Hi. Can anyone tell me why UK area code 905 is blocked? It's not on the list of blocked codes.I dial 011 44 905 ------ as an example but the message says it's a blocked code. I pay an additional fee for calls to the UK but cannot call my family becau...
My calls to voicemail fail. I get a "Error performing request. Unknown Error" message. It used to work fine. I made no changes.
When I setup my public Mobile account I used the promo code 12MONTHS2GB. but it has not been applied to my account.
i forgot my password and try to reset it but my email did not work , please help me to reset it.
I just activated my sim yesterday but saw a flash sale for the same plan today 25$ with 2gb data free each month for a year. is there anyway i can add this to my plan as it will definitely help me get around the city.Thank you!!!
Account is good and I have tried all advised help actions. Help!
I purchased US talk & text, as well as data this morning. Only the data is showing up in my overview, but the tal & text shows in my payment history. Is it safe to assume it will work as expected? Thank you
I've been using the same credit card since December 2021, as of today, Public Mobile says this credit card info can not be verified... I tried another credit card, same problem... can any help?
My husband and I signed up for PM in March 2022 and enrolled for AutoPay. On April 1st, we both did not have phone service, and I was not charged via AutoPay. After waiting several hours, I manually paid for our plans to resume our service. In the ...
I want to cancel my account for an extended amount of time but I'm afraid I'll lose all my referrals will be lost, is there anyone I can contact about this? Or if anyone knows any more info please help me out!
Travelling to the US in May and wondering if theres a plan available to save on data charges
This is terrible, that my number has been a problem since yesterday and you did nothing to solve my problem. And I didn't receive any response from your CSA. I paid all the fees. I paid every month with autopay in my public mobile account, not the ot...
hello,I received a message from a Public Mobile that one of my refer a friend credits stoped ‘due to their account inactivity’. I have only referred one person - my husband. We did not cancel his account or deactivate it.was his account hacked?He can...
Definitely the card or account as it wont work in any phone but other pm sims work fine in this phone. Need help asap. Thanks
Hello,My voucher was not accepted, not with *611 and not online.I was at the superstore, they said the vouchers were activated.I tried to submit a ticket, but my account could not be verified.Service unavailable. Please contact the Customer Support A...
@CS_Agent i forgot my emaili can’t create a ticket because it says my number is invalid I just want my account number
Hi, I am trying to access my online account, but it’s not recognizing my password or email address. Please help. Thanks
When I port out to another provider tomorrow, I will have unused funds left on my account. Is there a way to get those funds back?
I’m looking to get my husbands older number back. I would like to change my current number 250-xxx-xxxx to his previous number of 778-xxx-xxxx. Our customers and distributors are more familiar with this older number. I have called it, it’s no longer ...
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