Stolen phone - can’t log in due to 2FA

[Miller94]

My phone was stolen and I want to cancel my service. 

When I try logging in, the website sends a 2FA code to my stolen phone to complete the log in process, but there’s no way for me to get that message. So I’m unable to log in and submit a ticket or cancel the service myself. What should I do? 

[will13am]

@Miller94 , try using this direct link to PM the CSA team.

https://productioncommunity.publicmobile.ca/t5/Announcements/Unveiling-our-exciting-support-enhancem...

[Handy1]

@Miller94  Contact support right away 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )