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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Voucher payment

I am having troubles with payment voucher plz help

Resolved! I'm trying to activate sim

Hello I bought a voucher and a sim card but I cannot use the voucher to activate how do I add funds with my voucher

Can't login on new telus page

It's been about a year since I logged into selfserve, I tried logging in today to add call minutes but I can't login using my old credentials, nor can receive an e-mail to reset my password (nothing in inbox after trying several times), and I can't r...

Cant send Short code text - error 0

I can not send a text message to a 6 digit short code. I keep getting "Can't send with public mobile - error 0" I am using a Samsung S10Premium text message setting is onI have a monthly unlimited call and text plan.

Resolved! Severely overcharged

I tried purchasing a data addon to my account, and it kept saying error so I tried changing my card and trying different things and making sure i had the card right, it kept saying “error” and that it could not complete the purchase. Then the next da...

Sim Card Not Delivered

Hi,Have ordered for a sim which haven’t yet delivered nor have I got any email.What do I do.

Has anyone on "3G" data plans noticed a significant decrease in speeds lately?

I'm on a 8Gb 3G data plan with 2Gb of US data. I've had this plan since late 2019 (I think). The data speeds used to be a consistent 3Mbps down/up, but as of late (maybe 3 months ago), I rarely see more than 1Mbps download, and about the same 3Mbps (...

Son lost his phone , we cannot log into his account due sms verification.

I bought another Sim for him , but can’t get into his account due to needing sms verification.

Resolved! PUK

I have been locked out of my sim card and apparently need a puk.I submitted a ticket asking for help about this a few days ago but have not heard back from anyone.What do I do?

SIM card delivery

The ticket about the SIM card did not arrive over 10 days has been submitted yesterday but seems no answer. Do you know when the answer can be expected? Thank you

Cancel suscripción

I want to cancel my monthly payment. The app is sending over and over to check if its me

Switching to the $40 for 15GB plan with 4G speed.

Can I switch to the $40 for 15GB plan (4G speed) and maintain my $7 per month reward plan discount? If I switch, can I keep my 500 one-time Int'l LD bonus with 500 mins left? If I switch, can I keep my 500 mins $0 Free Holiday Giveaway: 500min INTL L...

Auto Payment Renewal Failed - Account was immediately suspended??

I’ve been a long time Public Mobile customer with auto payments setup from the start. This morning I received a text message from public mobile indicating the renewal payment had failed & my account had been suspended. No warning or anything … I can’...

Not getting mms messages from android users

I’m not getting pictures or some messages from android users. I’ve checked my settings and they seem ok. I used to get them, but I don’t anymore. What can the issue be?

In the US and Not getting service on US roaming or our Public Mobile

We purchased US roaming service and didn't get a SIM card. We're on Long Island without any cell service. I suspect we should've got a SIM card or maybe T mobile is not available here. Either way, we want to get rid of US roaming so we can use or nor...

unable to dial normal numbers.

When someone dials my phone local it says I am not registered on an american account. I am nowhere near an american tower or making calls to U.S phone numbers?

US Roaming phone not working

Text and data are fine. But phone doesn’t connect at all. I am in Florida. Thanks.

Resolved! Canada wide long distance

I live in Ontario. Travelling to Alberta for a week. Can I use my 500 min. long distance free holiday giveaway or my 500 min. long distance one time bonus when I am there, or do I still have to buy the Canada Wide Minutes add-on for $5? I am a bit co...

Payment

My phone is suspended because you haven't received payment. But the auto payment is scheduled for today. It won't allow me to make a manual payment. Please help. Urgent.

Sos only. New sim won’t work

Where can I ask help? Because I just help a friend activate his new SIM card and registration is complete and activated, but there is no signal and can’t call, or send txt. I try to put on my phone which I use public mobile as well but it says sos on...

Resolved! how activate my s8m card and get plan using only voucher

how activate my account using only voucher

How do I use my rewarded 1GB apparently its 1GB of us data I

How do I use it if I can't use it I'm gonna leave public mobile and give them a bad review as they have no customers service or does it now wanna let me use that data I purchased for 15 days and it never said us data in purchased it

No response to my ticket

Charged my credit card 9 times

I was trying to buy roaming add-on for my visit to the states and my credit card was charged 9 times. How do I get those charges reversed? Terrible…

Don't!

help! I am in a never ending cat and mouse game

I am in this endless cat and mouse game with private messaging to "support staff"I ask a question and some time later, get a canned response. I ask for further clarification or assistance but the person has vanished. Some time later I get a new re...

Resolved! Do plan offers continue until I change my plan?

I’m looking to sign up with Public Mobile. Currently the 15GB per month plan is $40, as opposed to the regular price of $60. If I sign up at the reduced price, do I get to keep that price until I change my plan? Or will the price just jump back up to...

Payment didn't auto-renew, can't login, 2 days no response from tickets

Hi all, I'm at my wit's end. I got a text from Public saying they didn't get a payment so my service wasn't renewed. But I swear I set up auto-renew. The really awful thing is that there was no warning or anything, they just cut off my service! Then...

SIM card delivery

I have ordered a SIM card on April 25 but still not received yet. How can I know what is happening. Thank you

Refer a Friend

Hi Everyone,I finally got my friend to sign up with PM back in mid February. Drink the good Kool Aid! His account is still active as of today and no missed payments or deactivation. However, neither of us have received our Refer A Friend rewards ($10...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Voucher payment

Resolved! I'm trying to activate sim

Can't login on new telus page

Cant send Short code text - error 0

Resolved! Severely overcharged

Sim Card Not Delivered

Has anyone on "3G" data plans noticed a significant decrease in speeds lately?

Son lost his phone , we cannot log into his account due sms verification.

Resolved! PUK

SIM card delivery

Cancel suscripción

Switching to the $40 for 15GB plan with 4G speed.

Auto Payment Renewal Failed - Account was immediately suspended??

Not getting mms messages from android users

In the US and Not getting service on US roaming or our Public Mobile

unable to dial normal numbers.

US Roaming phone not working

Resolved! Canada wide long distance

Payment

Sos only. New sim won’t work

Resolved! how activate my s8m card and get plan using only voucher

How do I use my rewarded 1GB apparently its 1GB of us data I

No response to my ticket

Charged my credit card 9 times

Don't!

help! I am in a never ending cat and mouse game

Resolved! Do plan offers continue until I change my plan?

Payment didn't auto-renew, can't login, 2 days no response from tickets

SIM card delivery

Refer a Friend

US / Canada Plan question.

Close a account

Transfer of number

Primary SIM listed as off when inserting public mo...

Failed to port in my old number from rogers but no...