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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2044 Views
  • 28 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30264 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42030 Views
  • 185 replies
  • 29 Bravos

Resolved! How can I access my account?

When I click on My Account link it opens the main page of the website: https://publicmobile.ca/en/ns/There is no option to contact a real person.The virtual assistant refers to "Click here to submit a ticket", but the link opens a 404 error page.I ca...

paction by Good Citizen / Bon Citoyen
  • 1795 Views
  • 19 replies
  • 0 Bravos

Changing Home Address

Hello,I'm trying to update my home address on my invoice as I require it for a supporting document. However, when I go to update my profile there is no option to cane it. Please help. Thanks

andrew21 by Great Neighbour / Super Voisin
  • 1218 Views
  • 9 replies
  • 0 Bravos

Resolved! Can't Login

I can't login to my account even when I enter the code it just loops me back to the main page without signing me in.I have transferred my phone number to a new carrier and want to ensure my Public Mobile account is cancelled but can't do that without...

Tracyhardt by Great Neighbour / Super Voisin
  • 590 Views
  • 4 replies
  • 0 Bravos

Resolved! New PM website not loading and cannot change plan

Hello, your new website is incredibly slow and most of the menus keep loading and nothing happens. I'm trying to change my plan but the page keeps loading forever and nothing happens. I have tried clearing the cache, deleting cookies, refreshing the ...

jrivas24 by Good Citizen / Bon Citoyen
  • 1786 Views
  • 12 replies
  • 0 Bravos

non functional new online account

Changes made to "my account" online are very frustrating and non functional. Chatbot is useless and, to date, submitting tickets has got me nowhere. I guess the easiest thing for me to do is simply let my subscription run out. But, wait. I was regist...

Butch7904 by Great Neighbour / Super Voisin
  • 600 Views
  • 5 replies
  • 0 Bravos

Resolved! Activation error and can’t open ticket

Hi there,I tried opening a public  mobile account last nught($39 for 20gb plan) and porting a number in from Lucky.  The system took my payment and then during the number port said there was an error and to contact an agent.  However, trying to open ...

Teigo by Great Neighbour / Super Voisin
  • 701 Views
  • 5 replies
  • 0 Bravos

I can't sign in to my community account.

When I try to sign in with my Self-Serve email it keeps telling me to create a nickname. I know for a fact the emails matched because I was receiving community rewards. What do I do??ETA: This is a second account I just made to create this post.

gb23 by Good Citizen / Bon Citoyen
  • 661 Views
  • 8 replies
  • 1 Bravos

Resolved! Can't login to my account

I'm currently out of Canada for 4 months, and just before leaving Canada I was trying to remove my credit card from the auto payment method in My Account, the Public Mobile website was under maintenance and wouldn't let me login to My Account. Now th...

Sajid2211 by Great Neighbour / Super Voisin
  • 662 Views
  • 3 replies
  • 0 Bravos

Resolved! What happens after 90 days expires?

If I do a 90 day plan, does it automatically renew another 90 days every 90 days or does it end and make me pick a new plan once it is up?

Anonymous by Not applicable
  • 431 Views
  • 2 replies
  • 0 Bravos

Resolved! Could not login to my account

Hi all,I have recently activated my plan on April 23rd.  I forgot to pay for this month.  I tried to log in to my account to pay online,  but I could not login.  I tried to reset my password too.    Could anyone help me please? Thank you in advance

Mypb05 by Good Citizen / Bon Citoyen
  • 371 Views
  • 2 replies
  • 0 Bravos

Resolved! Lost phone, sign-in 2FA problems

I lost my phone, somebody found it, we've been playing email tag trying to figure out a way to meet up and get my phone back to me.Still ... I'm a little paranoid. I'd like to flag my phone as "lost/stolen" in my account. So that the person who has i...

Korth by Mayor / Maire
  • 2550 Views
  • 11 replies
  • 5 Bravos

App unusable

Greetings.My wife and I each have a PM account, but I look after both (payments, add-ons, etc.).  The app won't allow me to switch accounts.  When I log out of mine, then try to log into hers, it takes me into my account, even though I used her e-mai...

Anonymous by Not applicable
  • 418 Views
  • 3 replies
  • 1 Bravos

Community account now inaccessible

Greetings.I've been with PM for almost eight years, and been registered in the Community.  I just tried to access my Community info, and it asked me for a nickname.  I already have one (marcnoel), but it said that one was taken, so I created a new on...

Anonymous by Not applicable
  • 364 Views
  • 2 replies
  • 1 Bravos

Sim Card Issues

Hi, my name is Anya.This is now the FIFTH time I've reached out to Public Mobile customer service community for assistance with my sim card. Due to the public mobile community website update, I'm unable to log into the account I originally used to as...

anyae1 by Great Neighbour / Super Voisin
  • 996 Views
  • 9 replies
  • 0 Bravos

Can't login to my account

Enter username/password at login screen, then I am presented with a screen saying "welcome" and "let's complete your activation".  There are two buttons "resume activation" and "go to login page".  Clicking either option brings me to the login page. ...

Anthony14 by Good Citizen / Bon Citoyen
  • 1397 Views
  • 11 replies
  • 2 Bravos

Resolved! Data Usage Appears as NaN

I cannot view my data usage, it just says NaN with no numbers or filled bar portion. I saw on a similar post that its a common issue and I need a ticket to solve it. Help Public support!  

InternM010 by Good Citizen / Bon Citoyen
  • 861 Views
  • 6 replies
  • 1 Bravos

Cel Phone

Public Mobile tells my husband that he has no minutes left when he makes a call.  This has never happened before and he hardly ever uses his phone,   once when he did use it extensefully it did not reply that he had no minutes left and had to purchas...

Pewee1 by Great Neighbour / Super Voisin
  • 425 Views
  • 2 replies
  • 0 Bravos

Resolved! Data Addon Limited to 30 days?

I used the app to purchase a 3 gig addon today, without seeing any information that it would be limited to 30 days and it would not roll over as shown in my account. Is this the case?  I am a light user and would never use this much data in a month. ...

Rudy4 by Great Neighbour / Super Voisin
  • 916 Views
  • 5 replies
  • 1 Bravos

Where are 3G plans?

I can only see these plans. Where are the $15 and $25 3G plans? They are removed?

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hzhang12 by Good Citizen / Bon Citoyen
  • 1230 Views
  • 9 replies
  • 0 Bravos

Locked Out

A family member is also a public mobile user. Their payment info needs updating, and the disastrous, new eversafe login does not recognize his previous email on the account, so they are locked out of the account. Forgot email option sends the resulta...

alynn by Great Neighbour / Super Voisin
  • 570 Views
  • 2 replies
  • 1 Bravos

Phone Port Error

Hi there,I'm trying to sort out an issue that arised when porting my number into Public Mobile. I was in the process of porting my number out of Bell and then changed my mind. I have since told Bell to cancel that port and Public Mobile actually call...

Yosavon1 by Great Neighbour / Super Voisin
  • 1318 Views
  • 13 replies
  • 0 Bravos
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