Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
When I click on My Account link it opens the main page of the website: https://publicmobile.ca/en/ns/There is no option to contact a real person.The virtual assistant refers to "Click here to submit a ticket", but the link opens a 404 error page.I ca...
Hello,I'm trying to update my home address on my invoice as I require it for a supporting document. However, when I go to update my profile there is no option to cane it. Please help. Thanks
I can't login to my account even when I enter the code it just loops me back to the main page without signing me in.I have transferred my phone number to a new carrier and want to ensure my Public Mobile account is cancelled but can't do that without...
I can't seem to find it on its website. My kids do not need too much data.
Hello, your new website is incredibly slow and most of the menus keep loading and nothing happens. I'm trying to change my plan but the page keeps loading forever and nothing happens. I have tried clearing the cache, deleting cookies, refreshing the ...
I am trying to update payment details for my father's account since the credit card has expired. But he is in India and cannot received one-time codes to log into his account. How can I update the payment for his account?
Changes made to "my account" online are very frustrating and non functional. Chatbot is useless and, to date, submitting tickets has got me nowhere. I guess the easiest thing for me to do is simply let my subscription run out. But, wait. I was regist...
I haven't been able to log into my account as I cannot get the OTP by email option anymore.
Hi there,I tried opening a public mobile account last nught($39 for 20gb plan) and porting a number in from Lucky. The system took my payment and then during the number port said there was an error and to contact an agent. However, trying to open ...
I left my sim card in the UK and upon arriving back to Canada two weeks ago, thought, I know, I'll just buy one from Public. Log into my account and everything will be sorted no problem...First off, the card takes two weeks to arrive. Should have jus...
Hey guys I want to transfer my esim to another device,is it possible ? If yes how ? TIA.Harman
Seems like it was done overnight? Lots of nice new things but a lot of change at once
When I try to sign in with my Self-Serve email it keeps telling me to create a nickname. I know for a fact the emails matched because I was receiving community rewards. What do I do??ETA: This is a second account I just made to create this post.
I'm currently out of Canada for 4 months, and just before leaving Canada I was trying to remove my credit card from the auto payment method in My Account, the Public Mobile website was under maintenance and wouldn't let me login to My Account. Now th...
If I do a 90 day plan, does it automatically renew another 90 days every 90 days or does it end and make me pick a new plan once it is up?
Hi all,I have recently activated my plan on April 23rd. I forgot to pay for this month. I tried to log in to my account to pay online, but I could not login. I tried to reset my password too. Could anyone help me please? Thank you in advance
I lost my phone, somebody found it, we've been playing email tag trying to figure out a way to meet up and get my phone back to me.Still ... I'm a little paranoid. I'd like to flag my phone as "lost/stolen" in my account. So that the person who has i...
Greetings.My wife and I each have a PM account, but I look after both (payments, add-ons, etc.). The app won't allow me to switch accounts. When I log out of mine, then try to log into hers, it takes me into my account, even though I used her e-mai...
Greetings.I've been with PM for almost eight years, and been registered in the Community. I just tried to access my Community info, and it asked me for a nickname. I already have one (marcnoel), but it said that one was taken, so I created a new on...
Hi, my name is Anya.This is now the FIFTH time I've reached out to Public Mobile customer service community for assistance with my sim card. Due to the public mobile community website update, I'm unable to log into the account I originally used to as...
Enter username/password at login screen, then I am presented with a screen saying "welcome" and "let's complete your activation". There are two buttons "resume activation" and "go to login page". Clicking either option brings me to the login page. ...
I cannot view my data usage, it just says NaN with no numbers or filled bar portion. I saw on a similar post that its a common issue and I need a ticket to solve it. Help Public support!
Some one said it can be up to 20, how is that working?
Public Mobile tells my husband that he has no minutes left when he makes a call. This has never happened before and he hardly ever uses his phone, once when he did use it extensefully it did not reply that he had no minutes left and had to purchas...
I used the app to purchase a 3 gig addon today, without seeing any information that it would be limited to 30 days and it would not roll over as shown in my account. Is this the case? I am a light user and would never use this much data in a month. ...
I can only see these plans. Where are the $15 and $25 3G plans? They are removed?
A family member is also a public mobile user. Their payment info needs updating, and the disastrous, new eversafe login does not recognize his previous email on the account, so they are locked out of the account. Forgot email option sends the resulta...
Hi there,I'm trying to sort out an issue that arised when porting my number into Public Mobile. I was in the process of porting my number out of Bell and then changed my mind. I have since told Bell to cancel that port and Public Mobile actually call...
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