Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have multiple lines, can I transfer points from one account to another?
I just bought a US and Canada roaming data plan. It started on March 27th. I'm in the US right now. I can't call or text or reach the internet, can't use data.
I switched over yesterday and my service with public mobile (esim) is working. However, i cannot see the network showing on my iphone. I have removed my old sim card.Help!
My old card had expired and i have a new aard that im trying to register and everytime ii entr the information it keepstelling me that there i an error and to try again later my services have been expired please hel me how do i refgiter my new card
I understand there was changes made back in late Feb causing a number of Oneplus phones to stop being able to use MMS due to APN changes. I have a 12R, newest phone and MMS works fine for Canadian carriers but I am unable to send pictures via MMS to ...
Hi, I am not getting the code to confirm transfer of my cell phone to Public Mobile
It's simply incredible that CS agent doesn't reply my message since yesterday morning. Is it on the brink of bankruptcy or a fraudster company?
I am unable to log in and access my "My Account" page without the A1 error. When setting up my account, I was able to enter my cc info and process the transaction. An error occurred when I was trying to transfer my phone number (keeping my current on...
My phone has good 4G signal, but data is working or very slow. I am in Ottawa/Kanata area.
I need to remove automatic payments from my account and also setup my account pin number , any one can help me
I ported over yesterday and I can receive phone calls/make phone calls ... but my phone does not show the public mobile network and it also shows no SIM.... but I installed an eSIM.Please help!
Hi,I have 2 lines subscribed to the $34/50G CA and US plan that's is supposed to be active after the plan renewal. My subscription renewed today but I still am on the old plan. What can I do?
If I delete my eSIM off my current phone, can I reactivate it on my new iPhone 12?
When I subscribe to a new subscription, does it start right away or when I receive my Sim card? Delivery generally takes a while in my area.
Hi, My credit card has been charged 2x in the amount of $38.08 each time.1st time on Mar 3 & again on Mar 22, 2024.I have requested for a free SIM card on Mar 3, received it several days later.I managed to activate it on Mar 22 and that was when I p...
I currently have a family member on an old legacy plan ($20 unlimited provincial calling). This plan doesn't include texting, but as we know, incoming texts are usually always included. If I send texts to their number, it works fine.However, they're ...
I switched from Bell to Public Mobile. The transfer automatically put in the new esim information in my phone cause me to lose connection to my Bell service. The transfer didn’t totally complete. Bell needs to send a text for verification to complete...
Late last week I switched from Roger's to public mobile. Since switching, I have not been able to recieve text messages from Roger's customers. The Roger's customers recieve my text messages, but I dont recieve their replies. I have switched the s...
Hi,I am trying to purchase this add-on US Roam-Talk Txt 3 GB Data(15d). I have the available funds, and I understand it is a kind of two-way process. One has to purchase it from the bucket fund. However, whenever I try this it does not deduct the am...
Hello,It's been over 5 years since I was last here, but I cannot seem to figure out how to send picture messages (MMS) ever since the new APN changes Public Mobile implemented. Attached are photos of my phone's current APN settings which allow data a...
Successfully changed my password. Enter 6 digit code emailed to me. Get error message...try again...enter a lop of try again. How can I Speak to an agent....
How can I cancel my subscription and get my money back? My service has not started yet nor ever will based on eSIM not activated. Tried everything according to PM email instructions, account queries, invalid QR….My wife has the same issue as she has...
I set up my account to change my subscription to change to 50GB for 35$ for this cycle but it didn't change over Why?
Could you help me to solve the issue with activation of Public mobile SIM card. while I was doing activation and number transfer it failed and said subscription not activated.
can someone from CS team please assist?
Hi. I am working with a CS agent and am trying to log into my account. After I enter my email address and password I get a screen that says "We've noticed you have an active Public Mobile service and would like to confirm your full access. A 6 digit ...
How can I call a real person, I have issu with public mobile and I can’t resolve it, I need to call someone
Is this seriously the ONLY way to get help? My phone has been basically disabled for hours since switching from Rogers to Public ... this is NOT a great on-boarding experience.I keep getting the message "Unable to Activate eSIM" when attempting to co...
Hey, I'm trying to reset my password for my public mobile account (not this community account) and it says it has sent me the reset email but after a while day, I don't see it at all in my inbox. Not in spam, not in promotions, not in trash. I think ...
