Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
With regards to this issue with texting, iMessages and Facetime, see link below.... does sending them to a CS Agent actually resolve anything? Or are we just wasting everyone's time? Can they actually do anything? And if they can, why hasn't the li...
After 3 weeks I finally received a sim card. I downloaded the PM app to complete activation. I logged in and went to the complete your activation portal. And then nothing happened. I couldn't get to a keep your old number portal, or anything. Dead...
Hi!my husband just switched to PM and his texts aren’t going through…. He can make calls and the internet is working…. But no texts are being delivered or received he can’t login to his PM account because of the verification sent via text message (he...
Using my wife’s phone, In Florida now, have CanadaUS PLAN, no internet. Turned phone on and off, toggled airplane mode.finally did a Network Reset,now unable to make or receive calls.says I’m on AT&Thow to fix, anybody?
Hello-I was recently traveling outside Canada/US so purchased a SIM card to use while abroad. Before I left Canada, I set up my calls to forward to a TextNow number. The forwarding worked fine when I tested in airplane mode before I left, but when I ...
I started a 4g plan in Jan 2024 with a Huawei P40. Physical SIM installed and registered flawlessly. I recently acquired an S21 Ultra running Android 14 in excellent condition and swapped the PM SIM over to the S21 Ultra. It seemed to be a smooth tra...
How can I find out what my new bill (subscription) will be once the old Rewards program officially ends in May and the new Public Points system applies? I currently have a $15 subscription and pay $10.17 after tax. My current subscription cycle is un...
Hello,I purchased 300 International Long Distance Minutes add-ons and it shows on my account overview. But I still cannot call US from Canada. Get 'Sorry, your call cannot be completed since you used all available minutes'. I assume the add on would ...
Just bought a sim plan, but my sim card is not registering. When I logging it is sending me a code to my phone number but I am not receiving the text on the phone
I have 2 charges of 34.50 and one of 5.18 on my Visa bill all from the same date. I recently purchased an add on but not two. Who can help me with this?thanks
Like the title says. I helped a friend and his wife transfer from another provider to Public yesterday evening. It took about an hour before he could receive calls with is original number.Could make calls almost immediately after the activation.Took ...
Hello,I just bought a bundle for talk and text and 3 gb to use in the US that lasts 15 days. Do i need to turn something on in my phone or do i just keep using my phone and the data normally like i do when i am in Canada?I have an android phone and s...
When accessing my Public Mobile account, I clicked "Manage Payment Method" on the "Manage Subscription" page to enter the page to update information on my choice of payment method. Unfortunately, after arriving on the page to put in the information o...
When I checked prior to completing my purchase, the Public Mobile site said my current phone (iPhone 11 Pro) is compatible with an eSIM, however when I go to activate my account it states my device and the eSIM are incompatible because the model is f...
Months ago now, maybe a year, I put in a $25 voucher and came to the website, and saw multiple people saying it would renew next month. It never did, and I continued putting $25 cards in every month. Every time I put in a new one (worth $25 every tim...
I am not receiving texts. I want to return to Virgin but can't port my number back. I can't receive a text from Virgin - or others as well. Really frustrating.I have initiated a chat with Mobile but have not heard anything back from them. In order to...
I got a message that I have been rewarded with 250G data within the next 5 months, why I can't see it in my account? and I was told I ran out of my data quickly this month, I believe I didn't use that much.
Trying to get in contact with an agent because I have been locked out of my account for 4 days and am unable to reset my password. I am in a constant loop of resetting my password and confirmation codes.
I get a lot of "call failed" while in conversations lately - on all my phones (different accounts I have 3) - is there an issue since the migration that would cause this ?
