Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi all,I used to have a bonus 500gb of data on my plan due to enabling pre-authorized payments.It appears to be gone now..? Has anyone else experienced this? Is this intended? I am frustrated because I need 2gbs per cycle and now I am only getting 1g...
I’m Trying to activate pay with a phone credit voucher to activate my Sim card but I can only see options for a credit card which I don’t have
My friend referred me to Public Mobile, but I forgot to get a referral code from him when I activated. How can I still get him credits?
Hello, I recently subscribed to a 3 months plan and I have not received my SIM card yet. My plan has not been activated yet. I have to cancel this subscription as I had the bad surprise to be informed that I have to keep my current plan with Telus un...
I joined Publice Moblie months ago and shifted from Fido. I just realized I cannot receive some calls and text messages from some of my family. Can you please help to solve the issue.
I switched from Fido to Public ten days ago. Tried to log in my account and the system continues to check my eversafe ID. And never get the 6 digit code. In fact I can’t send or receive some messages. Is it because of the Esim card? Please contact me...
I bought an esim and subscribed, my phone was working. I ported my number over from Telus and once my number was added onto my Public account, it no longer works. I've tried absolutely everything to get this to work. Which includes: resetting my netw...
I want to refund 3gb data add on that I purchased today.***@***
Hi there,I upgraded my plan to 5G on Jan 18 but I am not getting 5G since then. I thought it is all automatic.Do I need to do anything to get 5G?Thanks!
The first account was not closed and I am being billed for both accounts. I have been trying to log into my account for 2 weeks now and it won't load on my phone. I am using a computer atm and finally was able to load. Please advise on how to clos...
My OnePlus 7 Pro is my favourite phone ever and still works great. I know they stopped providing updates for the operating system last year, and recently I stopped being able to send or receive MMS messages. I checked the access point info and just i...
Tried to set up new activation the money was taken fr my visa card but it did not allow me to go ahead with a new activation for my 39.00 plan and 5.00 esim but my money is gone fr my visa card total 50.60
I keep trying to register my new debit visa card on my account so I can pay my bills but your site keeps rejecting my card. help please
Received Sim card, do not wish to activate it, want to cancel everything. Having trouble creating claim ticket.
I am currently traveling around the world, and unfortunately, I lost my credit card. As a result, the auto-payment didn't go through, and I forgot to update the information because I'm not actively using my phone line in other countries. Can you plea...
@CS_Agent I am on the $15 3G plan and I want the $24 for 4GB plan. I am offering to pay more than I do now so please allow me to get this promo plan.
Failed to transfer my number over from rogers. What to do now?
Hi -I am seeing the message below when I try to send a private message to "CS_Agent" (in order to open a new help ticket). So far today, I've received 2 private messages, and sent only 1. That can't be the "limit"? Can it?Has anyone else experience...
Hi,I subscribe to public mobile couple month ago for the plan 34$ for 30G data of 5G network. Now I saw the plan has become 34$ for 50G data of 5G network, which is still available now. My question is if I still have the chance to match to the data l...
since yesterday I am not receiving any text mesaages or phone calls from my friends. However I am able to make a phone calls and text messages.. What's wrong? How do I fix that?
Hello I subscribed for a plan and now wanted to activate it.
I just need help activating a new valid sim
Signed up for a 5g plan.Have a 5g phone (sm-a526w).In an area with 5g coverage.Only getting LTE connection.
When I try and renew the card (which is perfectly functional IRL) it says "We cannot process your payment at this time." When I try and submit a ticket about that, it can't do that either for some reason.And as a result I'm without calling and textin...
Hi everyone,I am trying to subscribe public mobile with eSim choice from Koodo post-paid. However, the activation is blocked and the eSim settings never arrived. Is there any solution i can follow to get it done?Thanks!
i thought i had unlimited talk and text in canada but i cant call british columbia. am i wrong about my contract?
This has been the case since I signed up for this plan months ago, and hasn't been resolved yet. I have no proof that the plan I'm currently subscribed to is actually a US/Canada plan as I didn't screen shot it before I subscribed (didn't know I need...
Hello,I got a plan with public mobile over two weeks ago and I requested my number to be transferred from my previous provider Rogers.Unfortunately it wasn’t done, I just noticed today that I have been assigned a new public mobile phone number. Could...
A lot of us on the WestCoast have zero data. Call and text fine. Is this the upgrades?. Not sure it says internet will be down. Compensation coming?
Hi there,I am currently on the legacy rewards system. If I change/upgrade my plan, would I lose my rewards? It says if I change I will lose my promotions. I'm a little confused here. Thank you.
