Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How to change my account email address?
Can't seem to download attachments on my text feed, even after I've enabled mobile data. Any suggestions?
Have "international " minutes and data but can't connect to network on my s10 or my wife's phone.
Can’t use long distance minutes to Portugal getting b1
I am unable to access my account to change my billing information. They want to sent a verification code to make sure it is me,but I can not access that email account .
Hi there, How can I get the invoices for the year 2022? Thank you. Ty
It's great VoLTE is finally here!! Many Community members have confirmed their phones are working but some are not.Here is a summary I have kept. Reply this post and I will try to update this first post as I see moreand thanks all for sharing [upda...
This message comes up when I attempt resetting my password. “There was an error resetting your password. Please try again later.”
I want to change my Public (Ontario) number to an Alberta number.Can anyone advise as to what happens when i change my phone number, for example is there a down-time, does my previous number become obsolete or open for anyone to take over, are the ca...
Hello!I moved to Calgary from Toronto last year and had updated my billing address, but i just noticed that the tax that's being applied to my bill is still based on Ontario HST! How do i fix this? Please advise.
Thinking of changing plans. Do the add ons that I have paid for on my plan transfer to a new plan?Thank You
I need discount after 18 months with public when I wanted to quit from my jome internet service they gave me 10$ discount but public didn't do that i want to quit because of it is unreasonable price after 18 months stay with this operator they cha...
Hello, I have been dealing with this for a while now. Whenever I send texts to some friends they do not receive my messages, and I cant I receive theirs. I also cant receive 99% of verification texts, but everything I mentioned shows up in my usage h...
Is the 15 day package for US roaming going to be the standard going forward? Also, will my phone have to be VoLTE enabled for for talk, text, and data or is is VoLTE required only for talk? If anyone has a POCO X4 Pro 5G, do you know if it's capable...
We purchased roaming on March 17, but when we got the States it only worked for a few hours, then stopped working. Desperate, I purchased an e-sim because I needed service. How can I get a credit or a refund, since the service was not there, as promi...
pls do the needful!
how can i activate my sim card with a paiement voucher?
Good Evening,I have an invoice on my credit card for a call made on February 27, 2023 to the number 855-478-2542. My first question, I do not see this number on my list of callsHow do I know this call is from my phoneI do not know anyone living in B...
I tried to sign up last Friday, and was rejected for "address submitted does not match our records." I looked on my PublicMobile account (the one that shows bills etc) and eventually found in My Profile there is an address on file, which was my last ...
How Can I update my account email address?
I showed a friend the $15 / month plan yesterday which showed Unlimited talk ...screenshot attached . Signed them up today and it appears there's 100mins in their plan ? Which is correct ?
I am currently using Firefox to access my community account and I have 2 usage issues that I can't seem to solve. Can they be fixed or do others have the same problem? I cannot upload images. I have to first change from portrait mode to landscape mod...
I purchased US talk and text Add on for $15 plus taxes, on March 26th. Unfortunately it did not work at all. I could not receive or send texts and could not phone. Please advise me how I can get my money credited back to my account. Thank you. Jennif...
My data usage was renewed on March 31. On April 1 I received a text message that I used up 95% of data but when I look in my account, I have a lot of data left. Does anyone know why this happened? Which is correct?
I've been a Public Customers for many years , prior to the new Rewards program . There USED to be a list if referred friends in my account but I can't locate it with the new layout. I have NOT clicked the REWARDS link on the new home page because I ...
I tried to transfer my koodo phone number 3 days ago to my new publicaccount account but at the end the activation failed and I received the 821 error message.( Prepaid phee was deducted from my account). I tried to repeat the activation process bu...
I received an text stating that an attempt to transfer my current phone number has failed. I did transfer the number when I signed up 5 weeks ago. WHAT IS GOING ON!!!! If I lost my number this will be the last straw.
I just started by billing cycle two days ago, but I just browse about the new plans here.If I upgrade to $40 / 15GB plan LTE now, will I be double charged? for the new plan, will the price increase automatically in the future just like any other Carr...
Bought US roaming today and the PM site says the APN S/B "sp.mb.com", mine is "isp.mb.com". Will that matter?
Trying to forward my busy, unavailable calls to another number. Was working up until recently, no longer forwarding calls now. I tried the codes in https://www.publicmobile.ca/en/bc/get-help/articles/call-forwarding but it is still not working.
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