Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
-The plan that I was charge for today August 28, 2022 is not my plan at all.-I've change my plan on my account online to be change on renewal day today August 28, 2022 to $41.25 + 4GB + 4G speed 30 days plan, that was suppose to take effect today but...
My data stopped working and I am getting kissed off whyits been a week almostsays I am activesays I have dataadded more even and nothingpiss poor servicei changed nothing on my phonefix it
Just wondering what is age for kids to apply a phone number by themself. Thanks
There is no cell service at my place in the Gulf Islands. I do have internet. How can I get calls and texts online?
I can't log in my account to check balance. Then I'd like to reset password by phone number, but I was told there was an error after I input new password. You can get more information from my pic.
I suspended my phone sim (phone number xxxxxxxxx) for about 60 days. I have returned to Canada now and want to activate my sim. However, I’m unable to log in to my account to activate the sim. Please activate my sim so that I can use the phone.Thanks...
how could I FIND IT BACK?
Hi!I was attempting to add on another 10 days of U.S..talk and text roaming on Aug 25th, 2022 and it kept giving me error messages at the payment screen saying it wasn't working. I repeated my attempts multiple times because we were about to leave ...
Need to change SIM card to new one lost old phone need same number and it will not let me update new SIM card information.
I got a message saying my esn/meid was incorrect and i will be contacted by public mobile team but they still haven’t contacted. What can i do now? My plan is activated and everything but sim not ported and I can’t go back and change now because i ha...
When I activated my account I made a mistake putting in my dad's email address but now I want to change it to my email address instead. How do you do this I don't see any options in my account?
How do I know if my private messages are working?
Do you know if public mobile offers pre- paid Service? And if yes. What is the most affortable pre paid plan that includes data?
Is anyone else having this issue? I have a brand new iphone 13 pro max and not sure why my internet is super slow?
Hello, I recently just lost my SIM card and was just wondering if I get a new one, will I still be able to get back my old number? And is it free?
I have purchased two $15 add ons and my data is still 95%. Going outside WiFi next week.
my data does not work
I recently did a number transfer and I'm trying to cancel my subscription (or verify that it has been canceled) but im unable to log in to my account and don't receive verification codes by text or email.Thank you
My phone has no service I just switched from telus to public mobile. It has been a day and a half with no service.
When closing one of two family phone accounts can the $1. refer a friend credit be transferred to the remaining phone number account?
Talk to agent
Hello, Ordered an a sim card but not received yet, please check the status and let me know. Thank you,Prem
Hello all, I want to buy Motorola G200 phone, but im wondering if I'll be able to make calls and connect to internet with it on PM. Can you help me?
The onscreen usage history shows the date and time of usage, but the downloaded Excel file doesn't include the time of each event.
Can't change my password as I've switched email accounts ..help..I can't log in and renew my plan as 2 step is texting an inactive number
Hello! I’ve recently changed my plan. Payment page shows the transaction but when I’m on the PM website thru a browser it says I’m on my old plan, and if I go through Google, it shows my new plan… anyone know if the site has a glitch or am I missing ...
I have the 250MB / month plan and hardly use data except for CarPlay texting and occasional map usage. I noticed my data usage jumped last night, and when I checked online it said I used 20MB while I was at home, the phone was in my pocket, and I wa...
Hello, My credit card is outside Canada or USA, how will my SIM card be activated ? And when I apply Canadian credit card, the bank needs my Canadian phone number .So what should I do? Is there any way to activate my SIM card? Thank you in advance.
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