Porting Out Issue

[tammy10]

Hello, 

I tried to port out to Freedom Mobile, but the port was experiencing issues - apparently the Freedom agent typed the incorrect account number.

I tried changing the SIM card to my PM one, but now it isn't receiving any signal now. My account should still be active for a few more days - I completed the port early.

Please advise. 

Thank you. 

[tammy10]

Hello, I was in contact with Freedom and they were the ones who advised me that the account number was incorrect. They were also confused as to why my PM service has stopped working when the account porting was not successful. I was told to reach out to PM customer support for assistance. 

[computergeek541]

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@tammy10 wrote:

I tried to port out to Freedom Mobile, but the port was experiencing issues - apparently the Freedom agent typed the incorrect account number.

I tried changing the SIM card to my PM one, but now it isn't receiving any signal now. My account should still be active for a few more days - I completed the port early

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Is it possible that the account number was actualy correct?   That would explain why the Public Mobile service has stopped working.  To determing porting status, you'll need to contact Freedom Mobile.  Freedom is responsible for providing all support for porting a number to them.