Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi there. I see you are offering a plan that does 50GB 5G data for 34/month. Unlimited talk and text Canada & US. My plan does not include the US talk and text. Can I change my plan to that please.@CS_Agent
Unable to make/receive calls or text. When I try to make a call I get "7B1 - your phone is not activated on the network"1. Received text message from old carrier and replied YES to confirm porting out. (more than 1 business day ago) 2. Restarting pho...
Hello,I signed up for Public Mobile the first time, went out and bought a new sim card. I tried to Port my number from Rogers iPad line (which as per Rogers should have been fine to get the number).However I never got any texts, I am guessing Ipad ca...
I received a notification that I’d used 95% of my 40gig plan since Feb 7 renewal. I never use this much data. I checked daily usage and it all added up to approx 3 gigs which is normal. I did submit a ticket a couple of days ago but have heard not...
Hi, I activated my plan last night. IME is compatible but this morning there is no connection with e-sim and it's always SOS. I was trying to reset my phone but its not working. So frastrated.
I need some help. I have been trying to update my payment method because I lost my old card and have recieved a new one. It will not let me update do I can reactivate service. I cannot submit a ticket keep getting oops message.
Hi everyone Does the $40.00 Canada-US plan have a 90 day option? I couldn t find it Thanks
Phone is Galaxy A8 2018. No VoLTE I believe.Will voice work?Is PM still using 3G for voice roaming in the US?Will texting work?Will data work?If so, I can use WhatsApp.Thank you!
Hi, I tried to transfer my phone and selected e-sim. Nothing works. I can’t make or receive calls or texts. No data. Nothing. And no reply on my ticket.
Does the current promotion for 75 gig 5g titled "Canada-US promotion" include data roaming in the US? I have a plan that allows for US roaming, I saw the offer, and signed my wife up, but after purchasing, the description doesn't specify US data lik...
Anyone else faced the difficulties getting 2FA codes from EVERSAFE on ported VOIP number on P.M.? or does it get any better after some time has passed?
I created an account and received the SUBSCRIPTION NOT ACTIVATED message on the app. Could you please manually send through the port... Thanks Johnny
Hi,I wonder if a majority of support request on this forum is question about "I can't switch plan, because it is only for new activation".I wonder how some customer could get the plan switched by contacting CS_Agent in private message. When I tried, ...
hi last night around 9pm i tried to port from telus to public mobile $24 plan.i have bought a sim card and used the telus account number to do the port instead of imei. - no service from the sim card- used the original telus sim card and was able to ...
How do I download my bills if my account is no longer active? When I go to login, it requires me to signup to a subscription again to see my account
Hey there..is this promotion only for new activations? Im trying to change my plan to this but wont let me. It doesnt say for new activation too for the $40/mo canada us.
I have screenshots the promotional plans.I was just wondering if the $40 75GB 5G data Canada-US unlimited calling and texting including doing so in the States along with data roaming there as well up to 75GB?
Hello there I began the process of porting my number from Freedom to Public last night but mistakenly took out the Freedom SIM card before they could send out the transfer verification SMS. So I never received this text and the authorization request ...
I just ported 3 lines over from Telus to PM. The first was confusing, the second was better and I nailed the third one flawlessly. Here's how:1) Clean out your voicemails from the line you are transferring from and clear your notifications so you hav...
I am a current PM customer. It appears there is a $40 plan that includes US data as well as minutes available for existing customers. But based on the two attached screenshots I grabbed yesterday I'm not clear. Can someone confirm please?
With the new promo plan Unlimited Canada and US minutes, does this include calling from the US
Just joined Public Mobile last evening and shortly after doing so received a text message saying there was a problem transferring my old number. The message also said someone would contact me on my old number shortly, but I haven't heard from anyone...
I see options for a new 5G plan for $34.00 that offer US calling. When I try to upgrade my service to this plan I don't get the option. I don't get any options that include US calling. Surely Public Mobile treats it's existing customers at least as ...
When Public Mobile wants to verify me it sends me an email it comes right away with the code for verification... thats great.... but when it says it's sending me a code to my phone number.. and it never comes. Anyone else have that problem?How do I g...
When did Public Mob ile start blocking deals from existing customers? I see that Freedom has the $34 US-Canada plan also. Do I really have to drive over an switch to Freedom or can my family get the $34 deal here somehow?
Hi,I recently upgrade my phone to a S20+ (SM-G986U1) from a S10 (SM-G973W) and not getting 5G Speed. On my S10 I am getting 210Mbps+ on speedtest.net via LTE, while on the S20+ I can barely hit 100Mpbs. I have a 5G Speed plan. Does having the S20+ wi...
Just ported my number from Rogers and now can't recieve iphone texts. Can send but not recieve. Been over 12 hours.
I want to sign up for the new $34/month 50GB US-Canada plan, but am in the US for a couple of more months? Can I sign-up and order a SIM now, but not activate the plan for 2 months?Thank you in advance.
I received a 'Top Up' charge of $15.00 this morning.Can somebody please tell me what this is for?Thanks
Hello,My payment is automatically withdrawn from my credit card each month. Unfortunately I lost my credit card and need to get a new one. It won't get here before my payment is due. Is there a way to connect with an agent?
