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Forum Posts

Important Update Regarding Recent SMS Notifications

Hello Community, On October 1, you may have received a text message incorrectly stating that the payment information on your account has expired or is outdated.  We encourage you to visit My Account to verify the payment information on your account i...

Ck_PM by Public Mobile
  • 935 Views
  • 17 replies
  • 7 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 22493 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 33929 Views
  • 185 replies
  • 27 Bravos

NEED HELP

I have 3 accounts and can’t get into my daughters have trued everything from simbot to changing password everything someone help me please 

jacob555 by Great Neighbour / Super Voisin
  • 366 Views
  • 5 replies
  • 0 Bravos

Change my email

I reset my password ,but i cannot sign in .so i would to change my email to see if it can work

Sonim-XP1520-BOLT-SL

I want to know if this phone is compatible with Public mobile sim cards....

etilaf by Great Neighbour / Super Voisin
  • 506 Views
  • 5 replies
  • 1 Bravos

Can't receive automated text message (not a short code)

I've seen numerous community posts about this issue but those ones are all to do with short codes and have no real solutions. I've also already talked to public mobile who can't do anything, so I'm just posting to see if anyone here has found a good ...

miat by Good Citizen / Bon Citoyen
  • 1401 Views
  • 11 replies
  • 0 Bravos

Pay Account

I want to pay my acct and am continually blocked.

Indra1phone by Great Neighbour / Super Voisin
  • 411 Views
  • 4 replies
  • 0 Bravos

I write wrong my email

I don't have service, I need to pay for my phone but I realized that I wrote my email wrong when I registered, I need to deactivate the email notification to be able to access my account, or otherwise correct my email since it is only a letter that I...

Cant sign in

Created new PW but still shows exceeded max attempts

Rifaatj by Great Neighbour / Super Voisin
  • 364 Views
  • 3 replies
  • 1 Bravos

Resolved! Cancel my plan

Hi, I am trying to cancel my plan, but I don't have the option of removing my autopay, as the Chabot told me to do. Thank you looking forward for your help

jasmim1234 by Great Neighbour / Super Voisin
  • 553 Views
  • 5 replies
  • 0 Bravos

My service is suspended

Hi,My service is suspended and I noticed the reason is that I my account balance is not paid. I have registerred for the autopayment and don't know why you couldn't charge my credit card. I have been using autopayment for over 3 years. Even I tried t...

behnam by Great Neighbour / Super Voisin
  • 973 Views
  • 15 replies
  • 1 Bravos

Resolved! Public Mobile Down?

Been out of cell service for a week. Tried logging onto the website via computer and mobile, both times it said my password was incorrect. Tried resetting password multiple times only to get the same error over and over saying currently unavailable a...

btb1100 by Great Neighbour / Super Voisin
  • 379 Views
  • 3 replies
  • 0 Bravos

Resolved! bill statement

How can I download the monthly bill in a PDF format? I need to submit it to our finance department so they can compensate me for that bill, it seems like there's no such thing on the website. 

evabidgoalie by Great Neighbour / Super Voisin
  • 1252 Views
  • 15 replies
  • 0 Bravos

Resolved! Same credit card for payment

I understand I need to use a different email for each account but can I use the same credit card to pay for two accounts?

Dolphin1 by Model Citizen / Citoyen Modèle
  • 389 Views
  • 2 replies
  • 1 Bravos

Resolved! Email and password

Wont let me login. Tells me my email or password is not correct. Email is absolutely correct and ive changed the password but still wont let me login. Help!

Cory4755 by Great Neighbour / Super Voisin
  • 451 Views
  • 3 replies
  • 0 Bravos

Resolved! suspicious charge to my bank account from Public Mobile

I have an entry on my bank account that says it is from Public Mobile followed by a number: 236507312994. I do not think that I made this charge as I have never used my cell phone to make purchases as I don't know how.

DSharpe by Great Neighbour / Super Voisin
  • 1436 Views
  • 14 replies
  • 1 Bravos

US Roaming Package confusion

I bought a US Roaming bundle for talk, text and data for 15 days. I purchased it yesterday, January 17. I paid $30. When I arrived in the US, all I had was talk and text, no data. I have paid $30 for a bundle that today I could buy for $10. That's pa...

Rascal by Model Citizen / Citoyen Modèle
  • 1431 Views
  • 18 replies
  • 2 Bravos

Resolved! Account Pausing Possible?

To Whom It May Concern, Due to business reasons, I had to move to outside of Canada. I will comeback to Canada around October 2024. My account currently is suspended and will be deactivated after 3 months. However, I still have $6 funds in my account...

swp1008 by Great Neighbour / Super Voisin
  • 1238 Views
  • 15 replies
  • 1 Bravos

Resolved! new sim card

how do i change my sim card i received the new one  so how do i proceed now 

Mariogi by Good Citizen / Bon Citoyen
  • 592 Views
  • 8 replies
  • 1 Bravos

Activation

I am trying to activate my SIM card and every time I try, it says something went wrong when it gets tothe select a plan stage when it it’s trying to activate the SIM card 

cohend133 by Great Neighbour / Super Voisin
  • 323 Views
  • 3 replies
  • 1 Bravos

Resolved! P\M Phone plans cost

What does it cost for another family member to get a phone plan with his own cell phone when I already have a $40. plan  or can you add him on , or is it cheaper for him to get his own.  thank you 

babyboss7 by Good Citizen / Bon Citoyen
  • 535 Views
  • 5 replies
  • 0 Bravos

Tethering in different parts of Great Vancouver

Hello,May be someone more experienced knows the answer to the question why tethering works in one part of the Great Vancouver and does not work in another?  I routinely use (Port Coquitlam) tethering (Samsung S10e) with my laptop (System76 Lemur Pro1...

ALL48 by Good Citizen / Bon Citoyen
  • 871 Views
  • 10 replies
  • 0 Bravos

Resolved! Friend referal

I want to refer my friend. Do I need to order SIM first for my friend?

shahbanath by Good Citizen / Bon Citoyen
  • 948 Views
  • 12 replies
  • 0 Bravos

Really hard to read SMS spam

So I get this text message from an unknown number in the US. A few readable punctuation marks, otherwise little squares. Happens once in a while that I get a message in a font my phone does not know - usually it's in Japanese (legitimate message) or ...

Natsu by Great Citizen / Super Citoyen
  • 542 Views
  • 5 replies
  • 0 Bravos

Resolved! All mixed up!

I created an account (***.***.4915) which my son has been using. I used my primary email. So far, so good for over 2 yrs. Now I'd like to port my number (***.***.5686) back to Public. I started to set up an account so I could activate my new Public S...

mj-c by Great Neighbour / Super Voisin
  • 416 Views
  • 3 replies
  • 0 Bravos

Data Not Working

So I recently changed plans and should have more data at a higher speed and since changing upon renewal of my plan the data has been much slower and almost unusable because it’s so slow that it doesn’t work. I’ve tried plenty of things including all ...

Brady2004 by Good Citizen / Bon Citoyen
  • 384 Views
  • 3 replies
  • 0 Bravos

Resolved! Can I move plans or cancel at anytime?

I'm apart of the 2nd cheapest plan for about 6 months.I just got a phone through work so might now want to switch my Public Mobile plan to the cheapest one. Do I need to wait until 12 months to do that? Or can I do that at anytime? Thanks

lovelyrachel by Good Citizen / Bon Citoyen
  • 1289 Views
  • 15 replies
  • 0 Bravos

Resolved! Referral disappeared after plan changed

I recently changed my plan to the 15 GB one offered through the holidays, preciously I was on the 4 GB plan from fall 2016.  When my plan renewed today my referral discount didn't apply. My SO did the same (I referred her) so I know she's still with ...

craig91 by Good Citizen / Bon Citoyen
  • 692 Views
  • 5 replies
  • 2 Bravos
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