correct email address

[chen3]

I can not log in my account, becauce my email address was incorrect in the system,it was miss one number  ,so I can not receive any links from public Mobile. Can I correct my email address?

[BKNS27]

@chen3 

You can try to login online and click Forgot Email to reset:

https://eversafe.id.telus.com/user/loa2?goto=https%3A%2F%2Fauth.telus.com%3A443%2Fam%2Foauth2%2Fauth... 

 

[softech]

@chen3 but you know the incorrect email address and the password ?

if you know the incorrect email, you can still login with the password, then have the 2FA code send to phone, and change the email when you are in My Account

[chen3]

thanks ，I am going to try.

[chen3]

no it can't, thanks

[esjliv]

@chen3 - what if you choose the "Forgot your email" option? Would this direct you to steps to reassign your account to a new email?

[Handy1 · Accepted solution]

@chen3 @Please message support explain your situation and get it fixed 

Message support directly
       

• while your already here and logged in the community you can send a private message   To CS_Agents click >>>here.<<<