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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! where Create a ticket

need to reset my pin

30 dollar reward is here. Shows in transactions only. Was just texted.

Data signal

Data is not working whyy

Resolved! International receiving calls in Mexico

Can I receive calls from Canada while in Mexico

Resolved! cannot open the ticket

i am being asked to very a/c details, all the other details are verified but i dont have any add ons so cannot enter the add ons details and thus cannot verify the account, not sure how to open the ticket. i dont remember my pin and cannot get a new ...

Hi to check my account

Hi to check my account.

Resolved! message 8UV1 Your call cannot be completed as dialed

Hello, I ve just purchased an add on to be able to call France and every time I dial a number I have this message saying that Your call cannot be completed as dialed The number is 0033 +4.50.10.22.43it is a regular number (not a toll free) I ve tri...

Searching for all messages by particular client?

Is there a way to search, find and see all (or at least some - recent) posts by particular client?Before you could designate somebody as a 'Friend' and then clicking on a 'Friend' showed a list of all his/her messages.

Resolved! I have autopay on my account and it just took three payments out of my account can i get my money ba

Can i get a refund

Resolved! My Account

Do we know if they’re planning to make to my account page mobile friendly like this new wonderful community site?

$5 for 6 months referral promo first SMS Notification

So looks like the referal reward process are starting to roll out. Just received this from 611:Hey, it's Public Mobile. Thanks for referring a friend during our holiday promo. We've taken $5 off your payment. As long as your friend stays with us, you...

Cut Off during Phone call

I have added US calls and text on my phone but after 2.30 minutes the call gets cut-off. I get a beep on the phone then its dead. Please correct as i h

Resolved! New plan, no service

Hello. New to public mobile. Signed up for a plan and ported old number from previous carrier. The old plan and carrier informed us that the account is canceled. But it has been 2 days and I’m getting no service with my public mobile SIM card. Please...

Resolved! Bill Payment not Registered

Hey! I paid my bill on the 4th, and it is still saying that my plan is expired....i paid it the day it was due. when i try making a payment it says "already paid" but everywhere else is says i didn't pay....the issue is now that i am unable to buy d...

Resolved! how to cancel my account?

I've just signed up with PM but cannot believe how difficult it is to get assistance. I've changed my mind and want to cancel my account but don't know how to do this!!

Resolved! Change credit card info

I’m feeling totally blind. Looking to change my credit card info for auto pay but can’t find where to do that

Resolved! Remaining balance on a previous carrier?

Hi was just wondering that if I switch to public mobile if they pay the remaining balance of my previous carrier or would I have to pay it?

Resolved! Someone I referred to Public Mobile and activated in December did not get the holiday bonus

Hi, I was wondering, because the promotion for the 2gb and 500 LD bonus and $5 for the referrer, shouldn't an activation on Dec. 29th get this promotion as it says in the page that it should apply? It has been seven days and the person I referred ha...

Resolved! Account status says Plan Expired

Checking my public mobile account I noticed on the main page under "account status" it says Plan Expired, in red lettering! It says this even though I'm up to date with my payments, AND showing a $25 account balance...? I have the 25$/mo. plan. Al...

Resolved! Number Porting from a VoiP service provider Voiply to PM

Hello PM Support team, I have initiated my porting request from a VoiP provider Voiply to PM today afternoon by visiting a store and activating the account. I notice tat Im able to make calls, owever I avent received any porting confirmation SMS. Ple...

Resolved! No Service

I transferred from Koodo today and transferred by old number over. it says it can take up to 2 hours to transfer the number over and get service but it has been 5 and I still do not have service. I have done the troubleshooting and nothing is working...

Resolved! New refurbished phone battery ailing / credential issues

Hi.Several problems.1. My family has four accounts with Public Mobile. Myself, my wife, and my two daughters. I manage and pay for all four of the accounts.2. I recently ordered a refurbished phone for one of my daughters. It arrived yesterday. The b...

Resolved! referral code

I used a referral code when I joined but my friend did not get the 10.00 rebate on their bill?How can I resolve this?

Service

I am unable to receive incoming calls, it seems like it's mostly local calls that don't go through, but it's hard to confirm. I'm not sure when this started but have been with public mobile for nearly a year and it's only been an issue for the past ...

SIM card activation, payment and no access to account

I activated a sim card Got a phone numberGot a security question and made a 4 digit pinAnd I paid for it with a 25 dollar payment voucher. After all that it's saying my email is wrong and my payment voucher is used. I can't get into my account or use...

Resolved! Re: overcharge my credit for activation of daughters' Sim Cards

Re: overcharge my credit for activation of daughters' Sim Cards I used my credit card to activate two public mobile sim cards used in my daughters' cell phones on December 25, 2021. In total I was charged nine times (9*$16.95) including those seven ...

Resolved! Autopay

If I added money to my account prior to autopays usual deduction day, will auto pay still work if money wasn't available on card?

Resolved! My number is being spoofed

For the last 3 days, I've received over 50 calls from strangers telling me that they've received a call from me when in reality I never did. Today, one person called and said they heard a recorded message possibly in Chinese on the other end. Is ther...

Can't make a call

when trying to make a call, operator says it can't be complete because I have no minutes left. Changed plan from 35 dollar to 50 dollar plan yesterday so should have lots of minutes.

Resolved! Locked out of account

I've been stuck trying to reset my stupid self serve account for hours now, the website is xxxxxxxxxx and the chat bot is useless. I can't submit any tickets since the verification process is more poorly designed than someone's first web project and ...

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