Community

Resolved! Active account, but no service

Hi. I have confirmed that my account is active but I can’t make calls or receive them. Can you help? 

Resolved! Help Payment

How do I get help from Public Mobile. All I get is the same answer; which is not answer at all. Why was my service cut off March 6th? I had an automatic payment plan. So i made a payment and now they have charged me twice

Resolved! My service is not working

My  service is not working. I paid $45 at February 6th for 15GB, but I could only use 1GB and I couldn't call anyone even though it's suppose to be unlimited calls. I paid $28 at March 8th and my service is still not working. I can't call anyone. 

Resolved! How can I sign in to my account?

It keeps reverting to my wife's account on our computer. It says improper email or password and won't allow me to create/reset password. 

Resolved! Problems w Account Migration

Hi all, I recently migrated my phone number from FIZZ. I tried to migrate using my IMEI number. But I got a text message notifying me that it was incorrect, right now my phone number seems to be in limbo. What's the easiest way to contact support to ...

Resolved! MMS Messages Selective Delivery

Hi There, I am a member of a volunteer fire department. We use an app that sends out alerts for emergencies via mms text messages. I have for years used this feature with no problems.  Recently, i was added to a distribution list for multiple fire de...

Resolved! My account

I have reset my password 3 times and each time I still have not been able to access my account

Resolved! My account

Activated my phone at a retail store... need to set up an account

Resolved! Account Status is Active but its not working on my phone

I paid my plan (40$) and it went through and it says my account is active and good to go but i cant make any calls or dont have any data? whats the issue here?

Resolved! Changing plans from 3G to 4G

When I change my plan from 3G to 4G on the next renewal date, Do I loose all my Rewards and promo Add-ons?

Resolved! Acc

I created an account with public mobile for my mother. My credit card expired. I need to re enter it so her service will work. But i cant remember the email or password we used. Why cant i just speak to an agent on the phone please help 

Resolved! How do I reset my pin number

Resolved! Account number

I need to find out my account number 

Resolved! how to cancel redemption

I accidentally redeem twice times, how do I cancel for one? 

Resolved! Waiting for my SIM card

Hi I ordered a SIM card since February and still haven’t received it 

Resolved! what is the customer service phone number

what is the customer service phone number for public mobile I want to ask question by customer service 

Resolved! I got charged twice when ordering a sim card

I tried using the credit card first, but it didn't go through, so I switched to a PayPal.But now I noticed a transaction on my credit card AND a transaction on my PayPal.So I got charged twice. Could you refund the credit card payment?

Resolved! Ordered a sim card that dis not arrive.

I ordered and paid for a sim card months ago, and have not received the sim card. Please refund my money.

Resolved! Transfer a Phone number from Telus to Public Mobile

Hi,I'm trying to transfer my phone number from Telus to Public Mobile. I missed replying YES in the first 90 minutes. How do I get another activation meassage sent out? I see that Public Mobile has given me a number but it is not the same as the one ...

Resolved! Very Slow Data

I am getting 0.37 mbps download.  My data is set to LTE.  I'm not sure which plan I have but it's over $40 a month.   I knew my phone was slow but my friend said it should be way faster.  I have been over paying for slow data for years now, not happy...