[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Account overcharged.
@CS_Agent my account has been overcharged and I can't submit a ticket through your system. Please contact me privately.
Resolved! 4G plan but 5G on phone?
Hey,So I have the $39/m 20GB, 4G plan - but on my phone where the service stuff shows (LTE, 4G, 5G, E, etc.) it says 5G sometimes. I am in the GTA area. I am paying for the 4G plan, but when it says 5G am I actually getting 5G speeds, or are they jus...
credit card decline plan amount is now different
my credit card declined and when I logged in to pay the amount owing it is $56 instead of the usual $34. When a card is declined is the plan subscription promotion cancelled? how do I only pay what my plan should be?
Resolved! Transfering Number
Looking to transfer my number, it asked for my IMEI number, and then got a SMS message to saying I put in the wrong ESN/MEID number, and that someone was going to contact me. I haven’t received a called yet, is there a number I can call and get my ac...
Resolved! Receive Text Messages Overseas
Hello and Good Morning,I am traveling to Asia for a few months and I wanted to receive only incoming text messages sent from Canada on my public mobile number.I will not be needing data or making phone calls and I will not be sending text messages - ...
Resolved! Circular password changing - a recent phenomonem since Eversafe MFA was implemented
Hi,My sister ran into an issue where she tried to set up her new password, and Eversafe would send an MFA text after she changed her passsord. Then it would send her back to the password change screen. She assumed it didn't work, and changed it again...
My data add on is showing up as minutes
So I tried to purchase a 200MB of data and accidentally did it twice but then it never showed up and when I look at my add on it shows that I have two add ons of 500 minutes. How can I fix this?
my rewards not showing up
Hi, I've setup auto payment and referral but not receiving the deduction in my monthly payment for the past 4 months? can someone please assist?Thanks
Add to US roaming data
Help! I'm currently traveling in the US, and running out of data on my US plan. Is there any way I can add on just data to my current plan before the 15 days are up?
Resolved! I need help please urgent
@CS_AgentJ just signed up to transfer my account yesterday to public mobile and paid for subscription for 3 months. In the app it gave an error for me to transfer my old number to public mobile and said contact customer service.my previous freedom ac...
Unlimited text and phone stopped working
Daughter has $25 plan with unlimited text and phone calling but toward end of last month phone stopped working using data. She could text with wifi but not data. Phone calling is questionable as it was the only thing working and then stopped. Everyt...
Multiple lines under 1 account
I am wondering if someday PM will allow me to hold all my family phones under 1 account to manage. Is this something that is even on the radar for PM? It’s tedious to have 3 separate logins, I have to make extra email addresses for 2 of them.
Resolved! Can't do conference calls
Hi,Since a couple of weeks, I can't do conference calls. Could someone check my account to verify what is the problem? I have done conference calls in the past and it worked perfectly fine.Thanks so much!
@CS_Agent
@CS_AgenHello,1) number xxxxxxxxxxxxx can text me for long time ! He can text to my wifi app based number which is very similar (xxxxxxxxxxxx) . My public is xxxxxxxxxxxxxxxxxxxxx 2) why I can't see my refered persons 1$ rewards in my rewards ? Than...
How many points do I have on 2 accounts phone number xxxxxxxxxxx and xxxxxxxxxxx. Thank yoi
How many points do I have on phone number xxxxxxxxx and xxxxxxxxxxxxx Thank you
can not submit a ticket so bad
can not submit a ticketso bad
some phone calls not getting through
Support calls from telus, I think maybe some from a bank, maybe regional emergency test calls, go straight to message, never ring, so I miss them. Not all calls just a select few. What's up?
Resolved! Cannot access account I'm paying for
So, I'm paying for my brother's phone and own the email address associated with the Public Mobile account, but due to the new security method I can't access the account I'm paying for without entering a code sent to the phone. I cannot get the code b...
Intermittent loss of cell connection when trying to make a call.
This is also happening to other people in our area in Lavington, BCI have tried to make a call up to six times before making a connection.
Resolved! How to re-activate my account
Hi,My mother lost her phone and her account is suspended. She cannot log in because she cannot receive the code on her phone. How can she replace SIM and re-activate her account?
Resolved! 2 things... Where are the 3G Plans and how do I add another line?
Two Whom This May Concern.....the hiveSo I use Public Mobile for my teens phones. I have no reason to spend more than $15 per child for their cell phone. It's not economical and actually wrong for kids to be on their phones all of the time. They use ...
Problem: Received calls go straight to voice-mail
@CS_Agent People Calling me claim that they can not get through to me most times. It goes straight to voice-mail or rings until it goes to voice mail. It does not ring on my side. I have restarted my phone and it still happens. What should I do to...
Can receive but not sent text messages
Ported number 3 weeks ago Trying multiple phones same thing
Cant access my phone
I am not sure if this is a sim card or phone issue. Can anyone help because I have zero clue what it means.Thank you
network locked sim??
so just got my sons sim activated and we put it in his phone and its saying network locked sim enter code?
referral code not working?
trying to activate a friends sim and im inputting my referral code and its not doing anything in the app....literally nothing....how do i know if it is working? when i go to checkout there is no sign of my referral code
No longer goes to VM when phone is off/busy!!!
I just noticed if someone calls me but my phone is off/airplane mode or busy the caller still hears the ringing and doesn't know it's off and thinks we're not answering. I just tried it with my dad too!Can someone test this and see if I'm not going c...
Switch package
If I switch from a 65$ 5G,25+25=50GTo a 80 $ 50 Gb package is it 50 gb +50Gb =100 gb package.
cannot activate without app?
so im trying to get my sons old galaxy s5 neo online with a sim BUT i cant figure out how to activate it....keeps saying to download the app BUT the phone is too old for the app and is unsupported and wont download!!!!
