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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

SIM card arrival

My SIM card hasn’t turned up at my Address. I’m now without a phone. I need urgent help!

Addon

How can I check if my addon is active

How can I cancel account for deceased person?

Resolved! Nokia X10 Compatibility

Hello,I recently referred a friend to Public who needs to buy a new phone soon and has decided on the Nokia X10 (Nokia X10 - Full phone specifications (gsmarena.com)) because it checks the boxes for 3.5 jack, FM radio, USB C, etc. I checked the bands...

Resolved! $10 credit for refer-a-friend and Bonus before June 6 for $5 credit x 5 months

I provided my referral code to my friend who signed up on June 5, 2022. She is saying that she has not received any confirmation of $10 credit and $5 bonus credit. Either have I. Please advise when will it show in my account?

USD unlimited talk plan

I have the Canada wide plan and is heading to the US I just add the unlimited talk plan for the US can I make calls to Canada for free does any one know?

Refer a friend reward not applied to friends account

I used the code from my friends account for refer a friend. The reward was not applied and I did not get my $10 credit, and I'm wondering how to resolve this? Thanks.

Resolved! Cannot receive calls

I cannot receive calls moved from Bell to Pm yesterday, directly forwards to voice mail, went into forwarding calls and shut off this feature and restarted phone still not receiving calls

USA roaming talk and data

I activated talk and data option in self service but doesn’t work i restated mobile as well as enabled roaming

Locked out

My wife's account is locked out, has been for days. She waits for the 3 hours but still can't get in. Her Community account is also locked. We just need to change the email address, but in that attempt she got locked out. When she tries to log in she...

Email Change

Good morning, I need to change my email address for my account. I was able to change it in the community but when I log into my account, it's still the old email address. How do I change my log in email address?

Issues

Is any one else struggling with almost everything from data to messages? Its getting very frustrating. They now say my phone is on the compatible list but I've been using this for over a year now!

Resolved! Data not working - internal service error?

I started experiencing an issue the other day that has never happened before and I don't know what is causing it because I don't think I have used all my data for this month. The past few days, every time I try to use mobile data, I get a notificati...

MY Phone has been cloned and I BELIEVE THEY MAY CHANGE MY NUMBER/CARRIER

is there anyway to stop this? This would be time sensitive

No Service After Porting Number

Hello,I transferred my number from my landline (Vonage) to my cell-phone (PM) on Sunday, Jun 5th. The request went through and it said it was successful. I was able to make outgoing calls and my old Vonage phone service stopped. On my PM account, my ...

Resolved! Does calling toll free numbers use up minutes?

I have the $15 plan with 100 minutes outgoing. Do these minutes count towards calls on toll-free numbers?

Resolved! Samsung galaxy note 9 SM-N960U1 compatibility

Does Samsung galaxy note 9 SM-N960U1 works with Public mobile? edited by computergeek541: recategorized/not "community" related

WHY I AM CHARGED ON MY CREDIT CARD WHEN I DO NOT HAVE ANY ACCOUNT SINCE MARCH 2022

Forgot PIN

How do I reset PIN

Resolved! Account question

If i cancel or don't pay the monthly bill will I not have access to the number and my voice mail?

WHY I AM CHARGED ON MY CREDIT CARD WHEN I DO NOT HAVE ANY ACCOUNT SINCE MARCH 2022

Resolved! Password Reset

I will to change my plan and pay from my bank ...Also am having problem with my password to resett . Edit: Personal information redacted by will13am. Please do not post personal information in the public forum.

Service not working

My service has not been working for 5 days

Paying for service. Not receiving service.

Paid again, full month, absolutely no service whatsoever. I'm using another cell phone because I can't even access this site and forum on the cell phone that is actually on this service. The most frustrating situation I have ever experienced with cel...

Resolved! Activate my phone

the phone doesn't ring when someone call me

Keep getting confirmation texts congratulating me for registering etc.

I have not registered this number AGAIN with PM. I left almost a year ago and since keep getting texts for registration. Clearly someone is trying to steal my number through public mobile or something. I would like this to end it concerns me that som...

Resolved! Re: Contact to an agent

I can't access on my account

Resolved! I don't get $2 for Autopay!

Hello. I referred my husband and I get my reward every month for this referral. The problem is that he has registered for autopay but he doesn't get the $2 discount every month (not once). I would be grateful if you can help me. Thanks.

Resolved! Contact to an agent

How can I contact or talk to an agent

US Roaming Add On Not Working in Alaska

Purchased a 1g data add on for use in Alaska. Roaming is enabled. Automatic connection turned on (also tried manual connection). Can see the GCI network under network connections but no bars of service. Checked public mobiles coverage map and there s...