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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Automatic promo didn't apply

Hi there! The day I activated my account (January 16th), there was a promo for the plan I wanted (2,5 GB) at 28$. I had to take the 35$ plan and I would have an automatic 5$ off every month and 2$ off for AutoPay. I also used a referral code from a f...

Resolved! No receiving SIM card

I bought a SIM card on Feb 14th, but till now I haven't got. How could I look for where my SIM card is? Is it out of delivery? thank you

New referral and bonus code issue

Resolved! New referral and bonus code issue

A friend passed (PM customer 2+ years) along with a link, and code for a new referral however, the link took me to a general PM page (instead of Account Set-up), also the code did not work to my disappointment on the account set-up page, while in-sto...

International call to china not connecting from one of my phones

Hi, I use an old Iphone SE and I recently purchased the add-on to make calls to China. However when trying to make a call with this phone, after a couple rings the it would hang up automatically. Later I tried using my husbands Galaxy S10E and was ab...

Resolved! Need to blacklist my phone

Hi I lost my phone Jan 21/21, and after reporting it lost/stolen with the cops, advertising in lost & found on both Craigslist & Marketplace as well as notifying local pawn shops, I can see that its not coming back. Yes I put my PM account on hold to...

Resolved! Billing

Is there a # where a live agent will talk with you to resolve a billing question. This is very frustrating.

Resolved! Re: Card charged multiple times

Hi I made a duplicate payment in error can you help me with this...Thanks

sms usage really wrong

My sms usage shows that I have made 36 outgoing text messages at exactly 12:22 Feb. 19 to the same person. I check my phone for that date and I have 2 outgoing messages to that same number but at 9:46. Why would this happen?

Blatant Price Manipulation by Public Mobile

I just wanted to come on here and express my disgust in regards to PM's latest promo. Claiming to offer a "$5 discount" across plans when in reality the plans itself have been jacked up in price by $5 and offered for the same price as before. This is...

Resolved! Re: Phone isn't accepting incoming calls

I transferred the service to Public on Tuesday, it still does not allow inbound calls stating that I am not available. All other services work

Resolved! Re: Beginner’s Guide to the Community

I’m a beginner.. don’t use my phone much. The problem I have is my voicemail.I have never set it up that I know of. Anyway when I go in it asks me to put in my code followed by #. I do that and she comes back in and says, put in your password followe...

Resolved! Dropped calls after 10 minutes???

I made a call yesterday, around suppertime, to another mobile number in my same city. After 12 minutes, I heard 3 short beeps, then the call dropped. I called the number back, and after 10 minutes (close to 11 minutes), same thing. 3 short beeps,...

120$ 12gb lte / 90 days (-21$ rewards)

Hi everyone, with the fall 2016 plan. We used to receive koodo offers like crazy to get us to "upgrade". I feel this grandfathered plan is still am awesome deal. Have any of you migrated or are the rewards keeping you here. For a 3+ year old plan...

Resolved! Funds did not top up

Hello I am having trouble. I used a voucher to add funds to my account. There was no error and seems to have taken successfully. However my funds on my account have not increased and the voucher is now reporting invalid.

Resolved! Minutes

If I run out of in plan minutes will I still be able to receive incoming call and text?

Resolved! wanting to activate second phone

Hi I bought 2 phones I got one activated but it will not let me activate 2nd one says have to use different email Please help Thank you

Resolved! sim card error

I completed activation with full payment, but got a message from my phone: "failed to read data, network or sim card error." Anyone can help please? thanks

Notification not working tonight?

is it just me? Notification not working for me.. it's just saying "You don't have any notifications. "

Non-Credit Based Payment Options/Autopay Registration

Public Mobile's prepaid service allows for almost anyone the ability to access an affordable cell phone plan without the need for credit score checks or jumping thru hoops that many other providers require especially if its postpaid service. Vouchers...

Resolved! Texting &/or SMS

Are SMS &/or texting one in the same, what's the difference?

Resolved! Porting & billing

Newbie here! Once I have ported my number to public mobile, does billing stop with my previous carrier?

Resolved! Number Transfer

How long does it take for a tarnsfer to complete? Not Koodo or Telus

Resolved! Unanswered calls do not go to voicemail

Fixed the phone to ring up to 6 times to allow more time to answer. However any unanswered calls do not go to voicemail. How to fix?

Resolved! Is there new promotion with free SIM?

I am currently using PM but asking for a friend

Activation

I keep trying to activate a new account but it keeps telling me invalid sim. I tried using incognito mode and different browser but that didn't help. What's my next move?

lunar new year plans

Resolved! lunar new year plans

Hi I just wanted to ask if you switch a $15 plan to a $25 or higher plan can you get the "Lunar New Year" promotion still? Is it just for new activations only?

Resolved! Can't Dial Out

All of a sudden today I can't Dial out. I keep getting the response that they're unable to complete the call and I need to add it onto the plan as it's a long distance call. However, it's to my voicemail and it won't let me dial into that. Thoughts?

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Automatic promo didn't apply

Resolved! No receiving SIM card

New referral and bonus code issue

Resolved! New referral and bonus code issue

International call to china not connecting from one of my phones

Resolved! Need to blacklist my phone

Resolved! Billing

Resolved! Re: Card charged multiple times

sms usage really wrong

sms usage really wrong

Blatant Price Manipulation by Public Mobile

Resolved! Re: Phone isn't accepting incoming calls

Resolved! Re: Beginner’s Guide to the Community

Resolved! Dropped calls after 10 minutes???

120$ 12gb lte / 90 days (-21$ rewards)

Resolved! Funds did not top up

Resolved! Minutes

Resolved! wanting to activate second phone

Resolved! sim card error

Notification not working tonight?

Non-Credit Based Payment Options/Autopay Registration

Resolved! Texting &/or SMS

Resolved! Porting & billing

Resolved! Number Transfer

Resolved! Unanswered calls do not go to voicemail

Resolved! Is there new promotion with free SIM?

Activation

lunar new year plans

Resolved! lunar new year plans

Resolved! Can't Dial Out

Can make and receive calls after porting number bu...

traveling to the USA - have 50gb plan

Multiple issues worth mentioning

Can't update the credit card information

Credit