06-08-2022 07:45 PM
06-08-2022 07:52 PM
@fergusonoswell7 - i will presume you just activated with a ported over number. Otherwise, please let us know.
If you have activated a new account and transferred over from another provider, note that incoming calls are usually the last to port over.
When the incoming calls stop on the previous provider’s SIM card and/or landline/voip account, that is a good indication the port is complete.
If still issues, submit a ticket with Public Mobile representatives (CSA) for help; click this link: to request the transfer of your number over to Public Mobile.
See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection
06-08-2022 07:50 PM
@fergusonoswell7 if you can make outgoing calls without problem, try to reseat your SIM (power down, take sim out for a minute and then put it back and power up)
if still fails, try to change your Preferred Network to 3G Only
If you have another phone, try to put the sim card there and see if it works.
06-08-2022 07:46 PM - edited 06-08-2022 07:47 PM
@fergusonoswell7 What about calling out to someone or sending and receiving text messages? Did you recently activate a line with Public Mobile? If yes, Did you request to port in your number during activation? How did that go?
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