Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I signed up for notify of new promotions and plans. I have been a customer for 4 years now. I have been getting notifications almost daily, except they say for new activations only.But now on my on my home page it says "For a limited time, subscribe ...
i have a plan with public mobile (1G); i'd like to take the offer you have, 4G for 24$. what should i do to avoid cancelling my account and move out .
Hi. I cannot get my final step completed to finish porting my number from Eastlink. Contacted Eastlink and they said it’s not on their end and the number is no longer with them. Was told that it had to be reinitated by PM to complete. HELP. I alread...
To customer service :Please can someone tell me how to cancel this. I can’t find a company person to talk to about this.my next bill is due January 11,2024please cancel and close the account. I have a new provider and number
This is beyond frustrating. My esim card won’t work and spent 3 hours trying to summit a ticket. No one to call for help.
Hello!I recently purchased the US add on package deal, and am now realizing that whenever my phone is connected to AT&T, my data does not work. My friend is experiencing similar issues where, her data works but her call does not work. Whenever my pho...
People has leaves voice messages to my phone, but when I check my voice mailbox, it is always empty
Hi does anyone know if there's geeking way to switch the eSim between phones?Or is there anyway to to make an eSim only phone with usb-c or some extension that allows a physical sim card?Thanks
I’m new as of today. My account was registered and when I tried to transfer my number I received a text telling me there was a problem and someone would be in touch soon - that was 2.5 hours ago. now when I try to log into my account either through t...
new account, transfer from koodo family plan, payment accepted, fails with a Subscription Not activitate please contact support during esim validation after iemi/ph# added. Seeing a few of these posted. This is post payment, not pre-pay.
It fails after accepting payment and me entering the phone # and iemi #The notice is Subscription Not Activated. Something didn't go right while activating your subscription. Click below to contact a customer support agent.
My calls keep dropping on my phone and my roommates phone that’s also on public mobile. Started within the last month. Also my voice cuts out or turns digital sounding when talking to someone on a landline. I also hear this on my end when talking to ...
It keeps telling me try again or contact my carrier for assistance. How can I get helped?
Hello, I was signing up and selected eSim as it said my phone is compatible. But when completing the order it says eSim isn't available on my phone. Now I went into Telus to get a physical sim but how can I add thos to my account? When I go to finish...
https://www.publicmobile.ca/en/on/plans#5Ghttps://subscribe.publicmobile.ca/en/on/activation/plans/75GB-5Gspeed4
My sim is not working
Openned a new account and got double charged. Please fix
I did all the transfer steps, but received a message saying my RSN/MEID number was wrong, what do I do? The link isn't working.Also I didn't receive a text from my old provider
hello i have 2 lines one is my daughters phone and the other is mine seems hers is main and i cant see mine to make a payment how can i fix this
M'y kid says it has been two months that there is no data. Yet i am paying for it and it is Turned on , on her phone
How can I get access back to my phone number without email accessEmail needed text message to get innot able to login Public mobile also due to no phone and no email accessHow can I regain access to my phone number?Thanks.
Hi. I cannot get my final step completed to finish porting my number from Bell. Contacted Bell and they said it’s not on their end. Was told that it had to be reinitated by them to complete. HELP. paid one month with Public already and can’t use serv...
How to set up auto pay for my subscription. I cant find it on my account. Please advice.
so i recently got a new sim activated it paid for a plan but the app isnt working to get a new number and finish my account
I opened a new account to take advantage of a Boxing Day sale (for new accounts only). My existing account is only 3 months old, so there is no big loss of credits if I eventually cancel. The new account now exists and the preferred plan is purchased...
Do I need to cancel service after transfer my number to another service provider which is completed already? If so, how? I am currently not able to log in PM anymore
My plan (20 GB / month) reports usage of 17.23 GB from Dec 14- to Dec 28. The billing cycle starts on Dec1 4.When I add up actually data used per day, it only amounts to 3.72 GB during the same time-period. Is Public Mobile misreporting data used to ...
i was with koodo month to month.Need to carry over my phone number.Thanks
I subscribed to a new 4G subscription (30-day 20Gb subscription plan for $39) and just activated the service. I see an offer for a 90-day 4G plan with 30Gb data for $39. I would like to switch to the 90-day plan. However, the Change Subscription plan...
Has public offered any free perks for 2023 like they have in the past ie free data or free minutes?
