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Account question

Sleonhard
Good Citizen / Bon Citoyen

If i cancel or don't pay the monthly bill will I not have access to the number and my voice mail?

4 REPLIES 4

Community_QA
Model Citizen / Citoyen Modèle

@Sleonhard   To keep number for free and with Voicemail, port the number to Fongo.  But there is a $25 porting fee

JL9
Mayor / Maire

If you don't want to pay but want access to your vm - you can put your account in lost/stolen mode in self serve and you can call your vm from another phone to retrieve messages, but you can't use your number for anything else until you reactivate.

softech
Oracle
Oracle

@Sleonhard   Yes, you will loss your voicemail access and the use of the number if your account is suspended from no payment. 

 

If you want to keep your phone number , you have to reactivate within 90 days of the suspension.  Account suspended for over 90 days will be closed permanently and the number will be returned to the original provider

MrSpock
Deputy Mayor / Adjoint au Maire

@Sleonhard hi if your account is suspended you will not have access to your voicemail or number if you wish to port 

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