Community

Resolved! Data is not working with the new Deal 20G for 39

@CS_AgentHey!I have changed my plan and since today (renewal day) my data is not working although it shows in my account like everything is fine! I have tried all suggestions by chatbot (APN, resetting network, etc) but still not working!PS.: I haven...

Resolved! Emergency alert

This may have been asked before , but I noticed in Nova Scotia .. my public mobile line doesn’t  receive emergency alerts about evacuation (wild fires) , that my Telus lines and Koodo line does …is this normal , or do I need to subscribe to those ale...

Resolved! Chatbot claiming I don't have a card registered when I do

I've tried other cards, I've tried other browsers, I've tried clearing my cookies. The bot will not see that I've registered a credit card. I clicked Payments -> Manage Subscription -> Manage Payment Method with 3 different credit cards and the bot c...

Resolved! Porting number problem

When activating the subscription I accidentally let the activating time out and it didn't properly port my number nor did it give me the option to set up esim. My service is still active with Bell. Can someone reach out to help fix this? 

Resolved! purchasing a minute card

i went to walmart in salmon arm tonight may,30.2023 and was told they no longer sell minutes for public mobile why and where also can i get them?

Resolved! Opted to change plan to new $39 promo at upcoming billing cycle -- it didn't

 Has anyone else experienced this glitch where you've opted to convert to a new plan at your next billing cycle, only for it not to reflect and keep you on your old plan? I've checked the website daily since last Thursday to see if my "upcoming subsc...

Resolved! Promotional offer not given

I switched to Public Mobile on a $40/month for 15 gigs, with an additional $10 points given per month for a full year, but after the first month ($30 plus tax), I got charged $40 plus tax, with no points given. Anyone have the same issue? Was I readi...

Resolved! Why download and file transfer so slow?

I'm only getting .92mbps download at home connected to wifi on one phone with a PM simm card  but 60mbps on a 2nd phone w/o a simm card.  Uploading a 5mb photo to google photos  takes several mins.  

Resolved! I cannot make calls or text

Hi,I cannot make calls or text. When I look at my phone screen it says "No Sim Card" However I have a sim card. I have restarted the phone. Removed and put the sim back in the phone and still no luckIs there a way for you to confirm the status of my ...

Resolved! 25 GB of Bonus Data

Would I be able to get the bonus 25 GB of Data that’s on promotion? I am currently on the same plan, but it wasn’t offered when I joined a few days ago. Currently on the 3 month 5G subscription plan.

Resolved! Get back my previous phone number

When I logged in my account days ago with the new system, I happen to find that my phone number has been changed to a new one. I do not know if I can get my previous number back because it is very very very important to me. Thanks.

Resolved! Overcharged through the app

Hi there, I got charged 11 times due to the slow app response time for the Canada minutes add on for $5. Please refund the extra amount.@CS_Agent 

Resolved! Lost Sim card / Can't login into account

I lost my sim and need a new one sent to my home address. I can't log into my account to order this as 2-step authentication sends me a text which I obviously can't receive. Because I can't log in I am posting this question from an alternate account....

Resolved! Add on not working