Community

Not able to use my reward

Hi I’ve used up all my data before a month cycle. I have a reward points and I redeemed some on data add-ons. but it’s never been put on my account to use. Why? I see all my data add-ons I redeemed from my points under “my reward” how do I make it wo...

Transfering a number from Petro-Canada Mobilily

Now when I get to the second page of number transfer it asks me to "Select Your Old Mobile Service Provider".Petro-Canada Mobility is not on the list, can it be replaced by some other provider from the list?

Rewards

Hi there!I currently have the $25 plan. I’ve been thinking about upgrading recently, and right now public mobile has an offer for 20gb for only $39. My question is, will it change the rewards?I want to stay on the old reward system, so I won’t make t...

charged for monthly use when I did not ask for automatic payments

I bought a sim card at Christmas just for a month.  Then I went overseas and no further bills came to my email.  Just realized that I have been charged monthly and now cannot get anyone to deal with this.  Any ideas?

iMessage - Number Expiring

I just ported my number today from one carrier to PM. Everything is fine, but I just got a notification on my phone saying "This number is registered to your Apple ID, but is not associated with this phone. You can keep using the number for iMessage ...

$25 Plan for New Customers

Hello,I'd like to sign my daughter up under the $25 plan but I can't find it if I'm not signed in. Can someone please tell me where I can find it. If not, I'll be forced to sign her up with another provider Thanks

USIM still not received.

I ordered a public mobile sim before and it didn't arrive for over a month, so I contacted you guys and one staff said you would resend it. But it's been another month since you said, and it still hasn't arrived. The order numbers for the SIM cards a...

3G plans are officially back!!!

https://www.publicmobile.ca/en/bc/plans#3GPM listens and add the 3G plans back on the site, and also able to activate online now, without the app: 

Public Mobile Text Notifications

Since January 2023 I have not been receiving reminder texts from Public Mobile that my subscription is soon expiring. I have reported this issue more than once before and I was told that it would be addressed. The problem has not been resolved. I am ...

I can't make calls to Canada from the US??

Failed account setup - same e-mail, 2 sim cards.

Apparently, I successfully activated two sim cards with the same e-mail, different passwords.  Both phones are working. One phone number will not let me open, fix, repair, access or anything as I am told my sim EMI number is not valid. Entering my ph...

Bad call quality

Hi since 3 weeks everytime i am on the phone the other person says i am breaking up and i have to walk around just to have some connection.

Can’t get to new credit card screen. Virtual Assistant dialing it in. App issue.

    First, I have an issue with my credit card.the ‘pay now’ doesn’t account for my $20 discount, took me a bit to confirm it was there, the discount specifically. Submitted a ticket for this, already. second, my credit card is apparently not working...

i'm not even active yet and i hate this company

i'm only trying to find my GD SIM i ordered in MAYcannot have anyone help me CHAT says i need order number - i've checked my account and my email and no order number and i can't submit a ticket withoutdid everyone else have issues liek this or

Not receiving voicemail notifications

I have an iphone with the latest ios update (16.5) and am a recent PM customer. Since switching to PM, I no longer receive voicemail notifications. The only way to determine whether new voicemails have come in is to physically go into voicemail and c...

Switching plans

If I switch to another plan do I still keep my current promotional discounts such as the loyalty and refer a friend discounts?

Why is My PM Community Account No Longer Linked???

My username is Kutzki, but every time I log in with the email address I linked several months ago, it prompts me to enter a new username. Well, here I am, and I can't even access my tickets or the CS bot because they're all in my other account.EDIT: ...

I can't log in to the new website! It's all super broken

My credit card expired so I wanted to change it. It prompted me with an option to change my email address... so I did. After that nothing works. I can't log in anywhere, online or the app.

2 factor code

I just ported over my number to PM. Checked with my old provider to see if everything was completed and it is but since my phone is not active on PM I can't log into my (my son's account) to get the 2 factor code to contact support to get my phone ac...

Payment

Change credit card

Mobile Cases

Has anyone tried the Football phone cases by AC Football Cases.

Can't Find Payments Tab

When I login I cannot see payments tab to update my credit card information

Forbidden A1 Issue (New Client)

@CS_Agent I was told by one of your colleagues in order to solve ,  "FORBIDDEN A1." message, try logging out completely, or close the browser/app, then try again. If you are on webbrowser you can also try a tab in incognito/private mode, this may wor...

Unusual Recording

Hello,This is very strange.I carry 3 plans, one for my daughter, one for my 91 year old mother and one for me.For the past week, when I try to call my Mom it automatically plays a recording saying "We are sorry but your plan does not carry a plan for...