Community

Resolved! Texting not working

I can only send and receive texts from iMessages, 

Resolved! Safari/data

Why won’t my data open safari. Greg

Resolved! What happened to limited data after overage?

Am I insane? I was specifically told that with public, after you reach the data cap, your speed is simply throttled to 128Kbps. But now I just got a text that my data cap was hit and that I no longer have basic internet access and to spend $15 to get...

Resolved! Landline number transfer

My landline number was accepted for transfer and instead there was a new number assigned. What happened?How do I get my old landline number.

Resolved! Moving my Public sim to a newer phone

I have a newer samsung phone and I want to move my existing Public Mobile sim to this new phone and keep my existing phone number. How do I do that? My existing phone is a samsung phone.

Resolved! Change of payment mode

How can I change my payment from existing card?

Resolved! Is Public Charging more data?

I just got the sim card and got the base plan for 250MB data (+ addon of 1GB) why is Public charging extra data? in my mobile it shows I used 13MB but on the site, it shows as 23MB. Not such a trivial amount when you are on a 250MB plan.

Resolved! Can't remember password for log-in

Good morning,My credit card is expiring in a few days and I can't access my account to update it because I can't remember my password. Can someone assist? I've tried resetting but you require a password to do so.....which makes no sense. I would appr...

Resolved! Getting OTP on Public Mobile phone in India

I am currently in India. I am using local SIM card in India but I have not changed my PM number (Canadian) for Whatsapp. Now I am planning to change my phone device. To continue using Whatsapp I need to get OTP on my PM number but I do not get the sa...

Resolved! change expiry date on visa card

Resolved! Payment

Currently I have 2 separate phone accts linked to my Auto pay.The xxxxxxxxxx acct., is Christopher xxxxxxs acct. He is on the $25/mo plan. I keep getting an over charge for his acct. for both January and February. Can you correct this ? Edit by Dunkm...

Resolved! Found a phone

Is there anyway to find a owner of a phone with a public mobile sim?

Resolved! Phone Order 2xxxxx

Hey there, This phone was purchased 8 days ago and has not been shipped yet.  Is there a problem, and if so, should I cancel and order from another supplier? ThanksMike Edit by Dunkman: removed personal information

Resolved! Opting out new public point system

Can't seem to find any answers out here yet, but has anyone who signed up with PM after Jan 25th tried opting out from the new public point system? Do you get converted back to the old public reward system at all or do you just lose all privileges an...

Resolved! invalid sim number

I have bought a new sim card and tried activating it online. In the link, it says "Enter your 19-digit SIM number" while my sim number is "20 digit" followed by LT and another "6 digit". (XXXXXXXXXXXXXXXXXXXX LTXXXXXX) When I enter just the first 19 ...

Resolved! Lost SIM card

I've lost my SIM card, I bought a new and I want to recover my old number. What do I have to do to get it?My email account has as a security contact my lost telephone number and because I tried to check mi email from another computer it has been bloc...

Resolved! Account login

This is my first month payment and I am not able to create an account. I tried so many times but it's not working 

Resolved! Changing email

I have gone into edit profile to change my email, but there does not seem to be an option for it. Is this something that I can do? 

Resolved! US roaming not activated

Hi, I purchased first the 250mb data for US roaming then purchased the $20(talk/text/data) US roaming.  The $20 shows purchased but it's not active so I cannot get calls / texts. Looking for support

Resolved! Porting Number

Does anyone know if its possible to port a number from Lucky Mobile?