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Reward not applied

Willy56
Great Neighbour / Super Voisin

Hi,

 

i just checked my bank account and i noticed that $28 has been deducted by public mobile.  I am registered for auto payment.. and I believe I should get a discount for that.  Please help, thanks

1 ACCEPTED SOLUTION

Accepted Solutions

dust2dust
Model Citizen / Citoyen Modèle

If you signed up after late January then you would not get the $2 deduction. If you signed up before then did you possibly use the lost/stolen function recently?

View solution in original post

12 REPLIES 12

softech
Mayor / Maire

@Willy56  When did you join PM ?  New subscribers joined after Jan 25 will be on the new rewards system Public Points.  Instead of $2 autopay discount, they will get 5% back in Public Points.  Accumulate enough to 15 points, you can redeem for $15 bill credit

dust2dust
Model Citizen / Citoyen Modèle

If you signed up after late January then you would not get the $2 deduction. If you signed up before then did you possibly use the lost/stolen function recently?

esjliv
Mayor / Maire

@Willy56  if you activated after January 25, 2022 then you are automatically on the NEW Public Points system. Sorry, this rewards system does not honour the Autopay $2 reward.

Public Points:

https://www.publicmobile.ca/en/on/get-help/articles/Public-Points-Rewards

 

 

But, if you were a customer before then, and did not opt in to the new rewards system, and you are registered for Autopay, then contact CSA to check into this.

 

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

JL9
Mayor / Maire

Sounds like you are on the 25 plan and with tax it would come to 28.25 in Ontario anyways but around that 28 in most places in Canada. Also sounds like you are on the new plan, so you will get 1.25 points if you pay the 25 in full and can those points to redeem for various things.

Alexo
Model Citizen / Citoyen Modèle

So there is no incentive for those on the "new rewards system" to set up autopay?

Frankly, I find the new system much worse than the old one.


@Alexo wrote:

So there is no incentive for those on the "new rewards system" to set up autopay?

Frankly, I find the new system much worse than the old one.


HI @Alexo  Not from the rewards.   BUT, you need Autopay for extra 500Mb data (unless you are on the $15, which you get 250Mb regardless)

dust2dust
Model Citizen / Citoyen Modèle

@Alexo  Certainly not. But autopay does give you the 5% for points. This is only better for $40 plans or more. The other difference is that the points aren't dollars off your plan cost each renewal. You earn points and then redeem them.


@dust2dust wrote:

@Alexo  Certainly not. But autopay does give you the 5% for points. This is only better for $40 plans or more. The other difference is that the points aren't dollars off your plan cost each renewal. You earn points and then redeem them.


HI @dust2dust   But you get 5% points even without Autopay enabled, right?

 

dust2dust
Model Citizen / Citoyen Modèle

@hTideGnowWell yes sure ok...when you pay for things out of the account (however money got there) is the amount of the 5% of points. So pay for the renewal = 5%. Buy an add-on it's cost = 5%. I should have made that clearer.