Community

Resolved! No Longer Able To Receive Calls?

Hello - I am reaching out on this forum as a method of gaining support as there is no email or phone support to my knowledge.  I recently (October 26) switched plans but kept my phone and existing phone number. I had already purchased a SIM card and ...

Resolved! I lost access to the email I use to log in

I cant remember my password and the email that I originally used with my public mobile account was locked because it was set up with an old phone number as the back up

Resolved! Pay for phone bill

hi thete Iam trying pay for my sons bill cause I changed my credit card number. So I need to put a new one on file

Resolved! About Add-Ons: 500 Canada Wide "Long Distance" Minutes

About Add-Ons: 500 Canada Wide Long Distance Minutes,Is this apply to local call also ? or is its only use for Canada long distance calling only ?Thanks information.

Resolved! Free month of service question

Hey guys, I joined Public Mobile on Oct.19, I got an email about a free month of service about a week after and I signed up, I entered my email and its saying I'm eligible. It says I have to activate by November 13, does that mean I have to get a new...

Resolved! Autopay early payment

Is there anyway to get get Autopay to take your money a few days before its due so that you can be sure the payment has been received.

Resolved! I just bought a simcard but PM wont open my account. I can sign in in the Community though

I have created an account and bought a simcard. The simcard arrived but now I cant sign in to my account. Public mobile does not recognise it. I am able to sign in into the community though. Now how can I confidently join this network when its alread...

Resolved! Can't connect to network

Hi,All of a sudden my phone cannot connect to the network.I have tried the following: -Rebooting-Removing and reinserting the SIM card-Reset network settings I'm also not able to submit a ticket because I'm getting an error logging in even though I h...

Resolved! Are we rewarded for every referral even if we have more referrals than our rate plan?

HiCan anyone confirm whether we are rewarded for every referral even if we have more referrals than our rate plan? I added a new referral on Nov 5 and received the confirmation text from Public Mobile. I checked my account today. Under My Rewards, th...

Resolved! Referral discount?

I signed up for the $15/month plan using a referral code.  I have confirmed that the person who referred me got a text "(...) You've successfully referred a friend to Public Mobile (...)".  I understand they will get $1 off a month - great. However, ...

Resolved! I forgot the 4 digit pin number unable to process my payment because my services temporarily termina

Resolved! Setting up voice mail

I can empathize with people being overwhelmed.  I looked through the community for a while, and ran into a post that said I can setup voice mail by using another phone, calling my cell phone, declining the answer, and pressing * to go to voice mail m...

Resolved! Forget my self serve Id and password how can I reset it?

I forget my self serve account details how can I reset my details. My line is also suspended not able to top up.

Resolved! Is data 3g or 4g?

Hi, I am new to Public Mobile. When I was testing the data, I noticed on my phone (OnePlus 6) it said 4g even though the plans are all 3g.  Is this just my phone acting weird or is that the case with everyone using Public Mobile service?

Resolved! Activation time

Hi All ,I have activated new SIM and transferred my number from Virgin mobile.Can any one please let me know how long will it take to activate my Public number.

Resolved! Plans with higher Data?

Need I speak to a human like now or am going to switch provider! I need a bigger plan 8 gigs data not enough  EDITED by ShawnC13: Changed title so it matches the subject and not the announcement this was originally placed in.

Resolved! Activation: Unkown error when creating account, now invalid SIM

Hi,earlier today I bought two (2) SIM cards. Activation of the first went well. After that I tried to activate the second SIM. I used the same name/email/address but different PW as the first time, because both SIMs are for my kids and I want to be t...

Resolved! Account Compromised, Please Help

I'm writing this on behalf of my mom, who had her account hacked into and all the information changed. Is there anyway we could make a new account for her without having to change phone numbers? Her phone is currently working but her login has been d...