Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
WHEN I TRY TO CHANGE MY PLAN, IT SHOWS ME AN EMPTY PAGE OR SAYS UNAVAILABLE... I CANNOT EVEN SEE WHAT PLAN I CURRENTLY HAVE. ANY SUGGESTIONS?
My Wifes LG phone just died. I have a Samsung Galaxy S10. Can I just put her Public Mobile Sim into it, or is there a process I have to go thru with Public Mobile?
I just came back from abroad and change my SIM card back, but nothing is working. No phone, no data, no texts,…what can I do. I can see that my plan is still payed until end of November
Hello, I just signed up my daughter from lucky to public and her calls go straight to voicemail. Her last package only had 100 mins and those were used earlier in the month so I knew I couldn’t call her then. Since the change over (number port) she h...
In tried forgot pw but still i cant log in..
Plan page says it's $90 for 90 days, but transaction history is unclear how much I'm paying. I I've set up auto pay for $90 but it's never enough. Please help.
i have stop using data last week and use call & tex only but i can only receive call and can not make calls
I recently had a problem logging into the publicmobile forum because my password was not accepted. the password was saved on my browser and when I tried to reset my password a message asking for my farthers year of birth appeared for authentication. ...
public phone charged m account on Aug 17, 2021 so far there is no information on my phone
I just wonder is that still available since that's the Christmas 's giveaway and I never use it.
Two weeks ago I joined public mobile and ported my old number . I thought it was all working fine but realized I haven't received any calls everything else seems fine
I am out of the country (stuck due to COVID) however I have been keeping my number alive by making a payment every three months, as I intend to return to Canada when I can. Previously, Public Mobile sent me an email to remind me to do that, and I als...
I just activated my SIM card."Congratulations Vanessa!Your SIM card is now active on Canada’s largest Mobile Network", so after I went and inserted my card on my unlocked phone and it still says No SIM. How long does it take to start working?
We ported my son's number over from Rogers. It worked successfully for a while. Rogers was notified and the account was removed, my son then had his number for a short while. All of a sudden he was given a new random number. Now we have no idea how t...
So, I got a text that my plan hadn't renewed automatically as I hadn't paid. When I went online however and logged in, it said that I had already paid and that I had no amount due, but there was a message also saying my account was suspended. I tried...
I just purchased this plan for my daughter. She is unable to receive incoming calls? The plan said unlimited Canada-wide minutes which I gather includes incoming and outgoing calls?
How do I recorrect my account if autopay didn't pull. Service reset did nothing. Ticket submit gave error. And payment is NOT accepted due to broken client.I have had no service all day. Account is suspended. And I have no form of contact to have thi...
Hi: I'd been using auto pay for my public mobile phone for several years and never had problem. I always keep my credit card information up to date, updating the card information whenever I'd activated the replacement card. Today when I tried to ...
My phone has not been working properly for the last two days. Intermittently I can not make or receive calls or txt messages. I know there are current issues with the Telus network and Public mobile is on Telus network. Why are Public mobile users no...
I just purchased a SIM card, then I went to the pharmacy and purchased a payment card. To activate the card, I go to the payment section, select the voucher part, then go to selfserve.publicmobile.ca to make the payment, but here they ask for my 10-...
Hi I ordered a phone from here on August 31 and i have been waiting for a whole month for my phone to come in. then i found out it was waiting for me since August 19 at a place in my town and i went to pic it up to find out it was sent back and now i...
Hi, My mobile has no data connection for about 2 months. I checked the setting, reseting network, rebooting and found no problem. Wifi works fine. Please help. Thanks
I am thinking of switching to another provider. I see the way to cancel is to stop autopay. Will that immediately stop my service? How to I transition smoothly to another carrier without wasting a payment. It would be great to stop after using 29-30 ...
Anybody know how to get your money if you have been charged twice for your monthly plan
Good afternoon I'm porting in a number from VoIP.ms and it has been a week now but it still isn't working! I've contacted CSA after a few days and initially they responded quickly but now no response at all! How do I escalate this issue? I've paid an...
