Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I am visiting in the states from Canada and I am wondering, if I want to call home, (back to Canada), will that be on my regular PM plan or my Roaming plan?Thanks!
My bank card stopped working on Public Mobile site only,the card still works fine on any other app.I recently put my bank card on my girlfriends account,as Snow share the bank account,my card stopped working next time I used it on Public Mobile site....
More than a year with Public Mobile, cellular data never works!!! So frustrated!!! I was told to update all the apps on iphone. What this to do with apps? I do not understand it. When I used the other service, I never have this issue.
Hi, odd problem here: My SIM card/phone was overseas for the last 6 months, but I kept my account active with the $15 for 30 days plan and auto paid the monthly amount to keep my account active. I am back in Canada now, and I can make calls out from...
Hello, I paid for service and wanted to call however I could not. Whenever I try to call, it says “sorry we cannot complete your call since you don’t have an active plan on your account”. Please I need help. I need to call.Thanks
Hello, a few days ago i bought 300 minute in Long Distance to call El Salvador but in the list of calling countries i did not find El Salvador so i want to cancelled so if anyone knows how to cancelled please let me know i don't want to pay the add -...
When I try to create my account with my public mobile number I get sent a verification number and when I type it in I just keep getting sent another. I have tried using a different browser and this issue keeps happening
I am trying to get a ticket for someone to help me with an Add On not working properly. When I try to sign in this message " Error Logging In " came up. I changed my password but this message stills comes up. Is there another way to contact them ? Th...
HELP! My mastercard was changed due to fraudulent activity and I need to get into my account to put my new mastercard info in. I can't remember my password but I have my 4 digit pinWhat do I do?
Hi,I've been a PM client since 2019. My plan just expired but right now I cannot top it up. I have $10 balance on my account, how can I use this without a plan? Thank you
I have request to port my number from public mobile to chat my number is 647xxxxxx please help me my account number from you 1000000xxxxxxx please accept my request
I moved within BC and updated my profile online. Now anyone locally wishing to call me must dial 1 first (long distance call). How do I get my home base changed so this stops? Thanks.
Hello, My account has been locked as I forgot the password, and the security answer is incorrect. My account is currently disabled, and I need to access my account in order to change the form of payment to reactivate my service. Help please!!!! Meli...
I referred a friend in December and have been getting the $5 credit. I did not get it on my May 6 bill but did get a congratulations text from PM indicating the credit had been applied.
I ported in a Chatr number on April 5 onto my PM line to give to a family member. I ran through the online process and it was successful within 30 mins. I was able to confirm it was working by taking and receiving calls using the Chatr number on my P...
Every time I sign up for autopay, an excessive amount of money, way over and above what should be taken, is withdrawn from my account. For example, $170 was withdrawn in three different withdrawals. In any other time when I pay monthly on my own, I...
