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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! International text messages with Christmas Giveaway

Will I be able to send international text messages with the free long distance minutes we got for Christmas?I have a Canadian Plan, no added roaming plan, turned my Flight mode on and I am in the US atm.Was wondering what would happen if I turned roa...

Resolved! Giveaway Xmas long distance minutes cover roaming from US to Canada and anywhere else?

Just got the free giveaway longdistance minutes and was wondering if it covers any roaming charges (or if there will be roaming charges) that might occur when I call from the US to Canada or anywhere else that is applicable?My number is a Canadian nu...

Resolved! how to activate my new SIM card

I am monthy pay client of Publice Mobile already, my old phone damaged. I just buy a new phone and one new SIM card. how to activate my new SIM card ？ I enter my current cellphone no. but system shows my phone NO. not available ？ I hav...

Resolved! With my holiday giveaway can’t makes international call to Guyana is it covered

Resolved! porting one PM number to another

So my number ABC-$40 plan -$7 reward = $33 per monthWife's number XYZ-$35 plan - $2 reward = 33 per month. I want to port my number (ABC) to a different company and port my wife's number (XYZ) on to my account. (I know this is not possible directly b...

Resolved! If I buy a U.S. roaming package does it start immediately or can I set a start date?

Resolved! switching phone number

When my husband and I were setting up our new PM accounts we wanted to keep our existing cell ph. number. We were at the shop where we bought the PM SIM and phone numbers and name were switched. That is, my ph. number is attached to my husbands name ...

Resolved! Tranfer phone number.

Hi everyone,I am using Chatr Mobile right now with my phone number from Toronto, ON. I live in Montreal now and want to switch over Public but I would like to keep my old phone number which is from Toronto. I went to few mobile companies already and ...

Activation at London Drugs, Kerrisdale, Vancouver

I was out of town so had to get my cousin to go buy a SIM for me so that I could activate it before midnight (it was the last day of black friday sale....). When my cousin tried to activate the SIM for me he got this "Invalid SIM" (this problem whic...

Resolved! Two phones on one plan

I am a Windows Mobile phone user who is reluctantly moving to Android. My Alcatel IDOL 4S is on on life support while Microsoft and third-parties withdraw support. As Redmond pushes out some very promising applications for the Android and iOS platfor...

Resolved! Did anyone know how long the holiday giveaway takes to activate

Payment

I am not able to reactivate my phone with the payment voucher. I need help.

Resolved! How to put 2 account in same my online account

How to put 2 account in same my online account I have 2 account but I want to have them under one e mail What should I do?

Resolved! holiday deal

So am i still able to get the holidays deal and if so what do i do exactly?

SIM card doesn't work when data is activated

I just switched to Public Mobile. I activated my sim card and transferred my number from my old provider. When I have both my SIMs in my phone calling and texting works on my Public SIM, but if I try to activate data on my Public SIM or if only my Pu...

Unlocked Chinese Phones

Anybody have experience using unlocked Chinese branded phones like Xaiomi, or UMIDIGI as an example. These are cheap phones with high end flagship specs, and amazon reviews seem positive, but how are they with service etc on PM network?Any experience...

Calls go to voice mail

Does anyone else have issues with cellular reception/making calls? When I call my family members who use public mobile or when someone calls me, the vast majority of calls (85-90%) go to voice mail. Today, someone (who is also a public mobile custome...

Resolved! Account suspended - autopay did not work

hi - i noticed that my account has been suspended and autopay did not work for my credit card. What is going on? I tried to pay the amount owing and it will not take it. How does one fix this as I cannot pay on the site.

Resolved! self-serve accept free gifts

I can get to self serve but don't see how to accept the free gifts of 1 gb data, gift cards etc.

Change My Base Plan page not working

First, I changed my base plan from the old $30 one to the new $25 one, which is essentially the same except for the price. When my new plan renewed it charged me $30. I went in to try changing it again for this month but the page is coming up partial...

Porting Number

Hello!I am interested in transferring to public mobile. I am currently with Eastlink, and I would like to transfer my number over to public mobile when I activate my new account and cancel my account with Eastlink. I am just wondering how I go about ...

Data

I just renewed my plan this morning and my data hasn't reset. How can I get this fixed?

Changing phone number

I just set up a new account. Because the number was previously used with Koodo, it told me to choose a new number and change it after. How do I go about changing it to my old number that I'd like to use?

Resolved! Problem with new account set up

I was setting up a new sim card (using my referal) to set up an account for my son. I entered all the details and plan choice and payment info. In the end I got an error for processing. The charge has gone through on my card but the login we created ...

90 days plan

Did they quit offering the 90 day plan. I only see 30 days.

International calling-texting

Hi. My plan indicates I have 400 international minutes and unlimited international text. Does that only work when I call or text from Canada to the US. Currently I'm in the US and unable to call or text.thanks

Community Email

I read that to receive rewards you should use same email in Community settings. I'm trying to check to make sure I did use my same email to be sure I'm in on the holiday reward gift list...where do I find my community settings? P.S.- Isn't it great t...

Resolved! 1 GB free data, chance to win $100 gift card

St. Pierre and miquelon

Hi, does St. Pierre and Miquelon require and travel plan when you live in Newfoundland ? Is there any coverage? Thanks

Resolved! Public texting us to give away gift card's.

A friend of mine who is using PM got a text saying they have a chance ce to win a gift card. Did anyone else get this? I know there is no call centre so who would be sending these out.

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