Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
If I lose my phone and get a new SIM card, can I keep my old phone number?
If I don’t use all my data in the time period does it get added to my next billing period?? Or the data I haven’t used will be gone and my new billing period of data will be added or how does that work??
What would happen if I went over my month data limit. Are charges added on?
Does Public Mobile offer Call Control?
I transferred my phone number on Jan 16. Since then I’ve been unable to receive incoming calls. Update Jan 25,2022: It was a porting issue. Once I called the # they resent the request to authorize changing numbers and providers. The phone was working...
Hello i forget my account passward and security questions how i can access my account
Anyone notice this? When selecting the bravo field to view who bravo'd a post, there are 2 designations: "All Users" and "Experts" Was this delineation between user-types on the prior version of the Community?
I have submit my new SIM # but did not get a authentication code to activate my SIM what could be the reason. I have selected email option as I have lost my phone and is using another phone.
I have purchase U S roaming talk text , don’t bother text hasn’t worked ever, and no customer service agent actually work there. so frustrating!
How do I activate international calls
Hey,TL;DR: I think my iPhone may be lying to me but I wanna make sure I don't get extra data charges.Full: I don't see an option to disable any sort of extra data charges on your plan in the account settings. I just got my phone set up 2 days ago an...
Hello Mary, I am having this same issue. People on the Telus network and the public network can call me and the calls come through. But I have two people on the Roger network that it says my number is not assisgned with they try calling me. Their tex...
Can I get a new sim card with the same number?
Hello. With my current plan my 90 day renewal fee automatically uses all my loyalty credits etc. to pay part of the bill and the balance is charged as autopay to my banking account. No income taxes are charged for using my accumulated points. With th...
Despite my account information saying I have nearly 6g of data left, I cannot connect to the internet unless I'm on wifi. As soon as I leave my house of office, I am offline. Calls and texts are fine. Just no data.Is the account information wrong (...
I was wondering what happens to the Add-ons and holiday bonuses of free data that I have collect if I pause my actually data plan for a couple months while out of the country. I want to shut off data for roaming purposed and the lack of usage needs, ...
Hello, Can someone help me change my account email/username? The email on file is no longer active. Thank you!
Hello, I am looking to speak with a representative in regards to unlocking my Public Mobile account. There was an issue with my credit card that resulted in my account to be totally locked. Now I can not log into my account or anything to restart my ...
Where is my outbox in private messaging? When I send a private message to customer support I cannot find any evidence it was sent? Am I missing something really obvious?
After the most recent upgrade on my iPhone (15.2.1), I am now having trouble getting and keeping cellular service. The phone keeps displaying the message: ‘cellular network unavailable until carrier update performed’, yet when I go into my settings ...
I need help with my credit card payment and I really don't want to be sharing information with the rest of the Public Mobile world. I'm a bit pissed off that I have to jump through hoops to get some help. I might even just leave Public Mobile. Tha...
Hello Community,Me and a few friends of mine love all the discounts with Public Mobile, we take every opportunity to save money with this wonderful new company (new to us).I had a friend switch to Public Mobile in December 2021, during a special disc...
I cannot connect to any network in the US, so I can't roam. I've taken the sim card out, reset mobile networks, but nothing works. I'm in contact with some members, but I have had this problem for 5 days now and I'm not getting any answers. Any solu...
I have been charged 3 times in 1 month and need a Manager to call me. I have been trying for months to get a credit. I paid $170 for 1 month. Kim
Good Morning, Currently in a Chrome browser window, attempting to activate a plan. "Plan" Step has been going on for more than 10 minutes without success. How long does this typically take? I don't want to stop it and try again if the payment has b...
can you please help me?
Hi all, Multiple people tells me that when calling my local phone number, they receive a message that because of the long distances charges, to dial 1 before calling my local public mobile number. This has cause a lot of miscall due to people n...
Can't login to my account online. I think the email is wrong with my phone number. What is the customer service number to call n talk to someone to solve this?
