Subscription Change

[PurplePanda]

Recently I was offered an additional 5GB to my plan and I redeemed it.  Will I lose the additional 5GB if I switch to a different plan?

[Chalupa_Batman]

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@PurplePanda wrote:

Hi Chalupa_Batman,

Here's the answer I received when I asked the question:

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I do find the wording to be very ambiguous. 

If you have an active promotional bonus (such as a bonus 5GB) on your account that.....   there it says "account" when it really should say plan. ....    changing your subscription "may" cause that promo to fall off. Once again, ambiguous. It may fall off instead of, yes, it will fall off. Under Promo Duration: .... typically does not carry over to the new plan...  typically = ambiguous. 

One Promo Limit: You can only have one active promotion on your account at any given time. Well, according to a member yesterday posted in the forum, it claimed yesterday that it was able to add a secondary promo code to it's account. Now, I'm not arguing this piece of information, I'm simply stating that the wording is ambiguous. 

[PurplePanda]

Thanks slusagm!

[slusagm]

Yes, we are sure you will lose the 5Gb.  We saw people gone through this and their bonus data gone 

[PurplePanda]

Thanks CharlieWhisky,

I may just do that!

[PurplePanda]

Hi Chalupa_Batman,

Here's the answer I received when I asked the question:

[Chalupa_Batman]

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@PurplePanda wrote:

Recently I was offered an additional 5GB to my plan and I redeemed it.  Will I lose the additional 5GB if I switch to a different plan?

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Here's the thing. I'm not trying to contradict brother @CharlieWhisky but it didn't say anything about changing plans. It is in my opinion that these bonuses are tied to your account, not your plan. 

Worse case, you can reach out to CS and find out. https://expert-messaging.publicmobile.ca/guest/pre-chat

I'll read the TOS and come back to edit if need be. And if you find out from CS if it's tied to your account or plan, please come back and let us know. Knowledge is everything here. 🙂

[CharlieWhisky · Accepted solution]

Yes you will lose the 5GB if you change plan.

I suggest you wait for Black Friday for more interesting plans.