I can’t remember my account information to make a new credit card payment

[esjliv]

@Reginab  - perhaps you never created a self serve/my account yet?

If you activated in-store it is possible you did not. If so, you can register for your self serve/my account here:  https://selfserve.publicmobile.ca/self-registration/

Then when you get logged in, you can navigate to the PAYMENT tab, to make a payment or set up Autopay. Or change your credit card if you already have a card registered, at the bottom, left corner of this area:

[hTideGnow]

Hi @Reginab did you try to recover thr password using the Forgot Password?

or try to open ticket with CS agent:

at : https://publicmobile.ca/chatbot.   Follow this to get to ticket open screen quicker:

first type:  Forgot log in information

     then  Click   "Contact Us"

     and   Click "Click here to submit a ticket"

       you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Meow]

If you remember at least your email, you can try forgotten password link.

If you cannot recall any info contact agent for assistance.

- Use the ticketing system for a faster response time (preferred method as Ticket is assigned and easy to follow up with CSA). Click Chatbot - Ticket and type ticket, then click on Contact Us, then click on issue you inquire about. Link for creating ticket will be presented. If ticketing does not work very fist time do the below.

- Send a private message to the CSA - agent by clicking Here

In either case watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.