Community

Resolved! Paid twice

I accidentally paid twice to renew my plan. How do I go about getting a refund on my second payment?

Resolved! forgoten email account and pin

Not using any of login so I've forgoten what email account I've use or the 4 digit pin code. My credit card expired so the new one was not entered for automatic payment. I can't login or call for tech support. The chatbot is useless as he!!. anything...

Resolved! Everything transferred fine

Not receiving sms messages, code for black Friday promo didn't work, charged full price.... Did I just jump on a broken ship?  

Resolved! submitting ticket

i cant get the issue a ticket page to submit the ticket , trying to return a ( new to me phone )  & when i hit the yes box on the shipping address confirmation button  near the bottom of page , then the box a little higher empties itself of my previo...

Resolved! Activation successful but SMS not working.

Everything works fine, expect sms can't receive any of them. I transferred my phone number from Lucky , I'm not sure it got transferred successfull. 

Resolved! Pay as you go

How do I add my phone time off the voucher I bought at the store

Resolved! Cant access my account

Been trying for 2 months still cant get on    changed password countless times still dont work   I just get sent around in circles over and over   cant we talk to a real person?  That Simon is useless

Resolved! Can't access account, number not working, can't login

My number stopped working. Can't login in to my account. Need to speak to a human! Help!

Resolved! New Client

Does Public Mobile have numbers with 604 area codes? Thanks,

Resolved! New actuvation with code 20OFFMONTHLY not working

I'm trying to activate my account online with promo code, it's not working at all!!!!! 

Resolved! Sighing in

Resolved! Verification codes

New to public mobile! I just signed up for public mobile last night and now I am unable to receive any text verification codes from my banking facility, or phone service. How can I fix this issue? Any help would be greatly appreciated 

Resolved! My plan didn’t change

I selected a change in my plan to the 12GB on the next cycle day that was today and it didn’t change, I’m still with my 5GB plan. 

Resolved! US Roaming Still waiting for a response

Nov 24,2022 I posted a request for support and I'm still waiting for a response. Help with Simon is not getting any where (waste of time). 611 recorded messages is of no help. 

Resolved! Need service

Does anyone have a phone number for public mobile. My service as been temporarily suspended and I can login to make my payment. I have tried resetting my password and it still won’t work. Help please

Resolved! Email and Password

This is my issue:my aunt registered my SIM and account by her informations 5 years ago. Now, she is leaving in US and can not contact. I can not access to my account because I only have my phone number. Can I reset my account by changing to my email ...

Resolved! I would like to move my number from public to fido

Dear Public mobiles I would like to change my service from public to fido and i need port in number so that i can use same number in other providerThanksRavi

Resolved! my account logging issue and auto charging from my credit card double

 i have a issue with my auto payment credit card you are charging me every month 2 time (double) charging. last 5 month you are charging me two time in a month.i have problem to logging my account as well\thanks you very much

Resolved! Porting out from 90 Day Plan

 If I port out to a new provider and am still in the middle of a 90 Day Plan, will I be credited back the unused portion?  

Resolved! 55$ plan with 20 $ off

Is it a glitch that allows existing members to sign up.. then boom sorry? New activation only..