Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
On June 15th was billed x2 $28.00 .Why?
This past few weeks cellular service has been bad for us. Data has been slow and many dropped calls. My wife's phone is experiencing the same as well as another couple of my relatives that are on public mobile. I don't know if this is a broader issue...
My plan renewed yesterday (first day of cycle is the 21st), but noticed this morning the 22nd that my monthly data in self serve still shows as being 100% used. I have some data bonuses accumulated so I was using them up until the plan renewed... jus...
Hi.im.traveling and don't have access to email or phone associated with account, however need to pay for service . Other than 611 which I can't access, is there another way to call to pay my bill over the phone? Does public have another number? ...
Don’t remember email and password to go on account to change card info for pre authorize payment.
I have been in contact already with customer service regarding this. I was just wondering if anyone else is having the same problem.On July 13th I changed my plan to the $15.100 outgoing minutes plan. To this very minute it shows I have used no minut...
I signed up on a $35 plan with the 2GB for 12 months promotion. I've only used the plan for 3 months; however, the bonus is telling me that 6/12 cycle of the bonus have been used. Have anyone get this problem?
PM has no app. Fair enough! But, when I try to use the same authenticators I use on Windows on my mobile phone, it rejects my password! I can easily get into my account and the community (as I am doing now) on my PC. However, when I go to the same UR...
I just set up a new account and my sim is all set up showing the phone number and info in my settings "about phone" but it wont register to a network for some reason. My old sim was with public mobile to so i cant figure out why it wont work. Ive bee...
My phone stopped working today " not registered on network" came up. What is this and how do I fix it? Can anyone help me?
Hello, my credit card got expired and I changed payment method in my account; same time I have two public mobile numbers, and one of them can’t be paid now as it sad that this number still has previous card credentials. tried to create another accoun...
I called a landline (BellMTS), and my friend's display showed 'Eventide' and not my name. What needs updating? TIA
I'm trying to activate a sim card for my grandmother but when I get to the payment screen I get a "We were not able to process your payment. Make sure all information is correct or try again with a different card." I double checked the card and tried...
Hello. My current plan is unlimited Canada wide talk and unlimited international text..it is 3g network. Going to New Brunswick next month wanted to know if I can continue to call and text as usual or need to add or change anything??? Also have 5Gb...
I have the $35 plan with 1.5 GB. I used all GB this month but I have 4.7GB in reward data. Why is my phone and text not working. Monthly payment is done automatically.
Hello, someone hacked into my account today and changed my login credentials and my phone number.I desperately need it for work.Could someone please help me restore my account and phone number?Thank you so much!
This has happened more than once.I call my voicemail to check my voicemail and enter my password. When voicemail is functioning properly I hear the normal voicemail box stuff.Recently, I enter my password and get a message that I enter the password i...
hi i have $15 plan with 100 minutes, 250mb data, unlimited incoming calls..... i logged in my account and i can't see unlimited incoming calls ? is it gone ? TIA
I have been trying to access MyAccount for the past few days and I am not sure why. I am using my proper credentials because if I put in false ones it says from email or password. Here is what I see... {"message":"Unauthorized"}I have tried incognito...
About a week ago I changed my plan, and set it to roll into the new one starting on my next cycle which was July 21st. My profile is still showing my old plan numbers and data has not been refreshed to reflect the new cycle. Although a payment has ...
I ran out of data this month and added 1 GB. Paid the $15. Is there a delay before this goes through and you have it to use? I let fid not immediately become available. Still no data available to use and it’s been 10 minutes.
Please help!My son went away to school in US and is now injured.Our US Add on expired today and I tried to purchase and renew but it doesn't show up.Every I time I buy the add on I get a receipt but the funds show back up in my account when I log in ...
Why would I want to stay on with Public Mobile? No customer contact phone number? Agent cannot solve the problem? This is annoying...I will start looking for another provider. Maybe Telus?
Does public mobile allow for iMessages to my phone number to appear on my ipad? Can calls ring on my ipad?im referring to an ipad thats on the same icloud account nearby to my iphone that son the public mobile network.
My account has been on auto-pay since I had it, all of a sudden this month, it doesn't auto-pay. Your website is completely broken. I have reset my password probably 15 times and it never worked, and now I am locked out. How does this happen, its 202...
Trying to get support. My text messages are not working
how do i access my account number
For days I've been trying to get on the Public Mobile website and I get a 'this page isn't working' message. I can't access my account or the online support services. I live in a city (vs. rural) so I know my internet connection is reliable. My phone...
I'm a little confused by the introduction of 4G plans and can only think this is a marketing gimmick. Given that 3G networks are supposed to shut down across the country sometime soon (I seem to remember end 2022 but that was pre-pandemic plan), and,...
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