Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
CS said i have to change to the points system to rederm my legacy rewards. They directed me to this forum re: will the points transfer (nice work, CS臘). So what’s the actual deal? Do I HAVE to transfer to the new points system? Will my legacy rewards...
I am currently using the 15/month Public Mobile plan, but I get a 4$ reward reduction every month due to rewards (referral, loyalty, autopay). I started using Public Mobile in the fall of 2021. If I switch to a higher plan, will I keep the -4$ reward...
I changed my subscription to the 90 day plan for $39 when the $44 plan was having a promotion. Today I saw it show up as a $117 plan which I thought... that's not right so I pressed cancel not knowing it was for 90 days... is there a way to get it ba...
@CS_AgentIt states that my plan is renewed and continue online however still says that it'll renew the 25th of June which is today. I tried making phone calls and it hadn't worked. I would love some assistance.
I just tired setting my dad up with public mobile. I bought a sim card, and signed up on line. I had to set up an account, then it asked if I had a sim, so I entered the sim#, then it asked for payment. I entered in my credit card and it said payme...
I've been locked out of my old number via 2FA. I need to fix it so my debit card can be taken out of the plan. I can't find any customer service to fix this.
I just signed up for public mobile and activated the SIM card I bought. I got a text from Bell asking to confirm the transfer of my phone number so I confirmed it. I’m still not able to receive texts on my phone since I put the new SIM card in. Does ...
Why can’t I phone you. I want to upgrade my phone and I need to know how to connect it to my public mobile account.You don’t make it easy to interact with you.
My friend just activated her public mobile account but didn’t see the option to enter my referral code on the payment page. Is there still a way to enter a referral code after account activation? There used to be… @CS_Agent
Hi everyone. I registered a new SIM card, choose the plan, and was charged. But I never got a phone number. I have an account, but no a phone number. I was not able to find what to do on the website, and I was not able to connect with anyone on live ...
I have been told my referral amount would be done on the renewal date. I waited and the person was a liar. Today, I spoke to someone else and told me no worries we will fix it and said everything has been fixed and it turns out that another agent sam...
just signed up for public mobile. everthing is working fine. and was working fine. except the part of the app, "my account" and "my rewards".after a few hours now says message unauthorized. can't access anything in my account or rewards. is there o...
@CS_Agent Accidentally deleted my eSim after I got a notification that it failed to install. My issue now is : I cannot get into my account now because the phone number associated with my account was on the eSim. Is there a way to get it resent to me...
Used to be getting 5 points per month due to how long I've been using Public Mobile for, but for some reason now it's only 1.25 points per month. I'm quite oblivious as to the changes and if there were any changes as I couldn't really find anything a...
Hi,I purchased a new phone but I've lost my SIM card and cannot receive the two factor authentication to get into my account. In the past I was able to choose between text or email as a method to receive the two factor authentication but the email op...
I am trying to set up a new account and it is not transferring over. so now my phone is not working and I need it working how do you get any help or have any way of talking to a customer service agent?
I tried to login to my secondary account to update my visa card information and it says the email is not valid and i can't log in.I don't remember the account number and I tried to resign in and reset the email address and the server is all confused....
How long is the 20 gb for $39 promotional plan being offered? Also, does the amount of data and price per month remain the same as long as I keep the plan or is this the kind of promotional plan where the data is reduced and/or the cost rises after a...
