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Forum Posts

Long distance add on

Good morning...I am travelling to Panama in 4 weeks and will need to make calls locally down there. When should I purchase the add on to have that ability to make calls

Simmo69 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos


Will there ever be unlimited data plan

Public2019 by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Plan won´t renew.

Hello, I use the AutoPay option, but my plan didn´t renew. My payment didn´t go through, even though there is more than enough money in my account, what is going on? I´ve been without internet / phone all day. Also, in November I bought the US add on...

Marvin82 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! 500 MB Autopay reward

Hello, I wonder that 500 MB reward may apply for an existing customer or just for a new one?

minamir by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Resolved! USA Roaming $10 add on

Hi I purchased a $10 USA roaming add on last saturday ... online ... funds have been paid ... still no activation. ideas ? I have followed the robots system no success. When attempting to call we get a message that says we need the $10 USA roaming ad...

willnpam by Good Citizen / Bon Citoyen
  • 13 replies
  • 0 Bravos

Data not working

Hello, I am not able to get data working yet. I have manually entered APN settings. Phone is an Asus zenphone max plus. Done a network reset. Data Works on secondary bell sim. Still does not work with bell sim removed. Tried sim in both slot 1 and 2....

Prw990 by Good Citizen / Bon Citoyen
  • 37 replies
  • 0 Bravos

Never before seen self serve glitch.

Please carefully read the details carefully before saying its normal. I have searched through this forum and read 100's of "plan expired" topics and I canno't find even 1 mention that resembles the same issue I am having. My next due date is not unti...

Plan Expired.png
Jessica_T by Town Hero / Héro de la Ville
  • 14 replies
  • 1 Bravos

Resolved! My 10$ sign up bonus is gone

So before i added the 35$+tax to my account there was a 10$ bonus still in my account, but after i added a visa debit card and deposited the 35$ the 10$ bonus is gone so me thinking i would just have to choose the 45$ plan,knowing i would have to lis...

Drspaz1978 by Good Citizen / Bon Citoyen
  • 10 replies
  • 0 Bravos

Auto-pay didn't work, PLAN EXPIRED in red, what next?

So my auto-pay didn't go through, but my phone number is still working, but data isn't. Right now my account is showing Available Funds: $35 as I tried to manually make the payment that was due but didn't go through for whatever reason. It looks like...

Resolved! Add On Not Working

I purchased an add on for $15 (US Roaming+500MB) . I am on a $30 monthly plan. But the add on is not working .

vatsal17 by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos


How do u help people to receive bonus

Kevster1974 by Good Citizen / Bon Citoyen
  • 18 replies
  • 0 Bravos


i dont get it, i have been trying to register in order to create a account but freaking system not accepting it???? I have received the code on my phone, keyed in and did all that but freaking thing didnt go thru and now freaking system tells me that...

cuyanik by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Payment-plan change

Hey guy, I have a question about changin plans/double payment. We went to addon a couple of things becuase we are going to be in the US for the month of April. The regular payment of my regular plan came out Feb23. I then changed the plan by mistake ...

37chappel by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Sending private message

I am unable to send a private message. After I joined last August, I had a problem and was able to get it looked after by sending and receiving private messages. When I try to send one to the moderator team today, I get a message “searching for users...

Gmceachern by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos

No Service and no customer service?

Hi, I am a new customer to Public Mobile since early February 2019. Everything was working fine and until yesterday when I lost cell service. I have the $30 plan which should have unlimited texts and Canada calling. I am not getting texts and was dis...

Chris8759 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Calls Drop despite US Roaming Package

Hi I purchased a US roaming package and am in downtown Pittsburgh, PA.I can make outgoing calls and I call see they are logged to my account. However the calls are dropping after approximately 29 - 45 seconds. Also someone from Alberta tried to call ...

Dsijde by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

Resolved! Transferring number from PC mobile

Hello who do I contact to transfer number from pc mobile. In the sign up it said to pick a new number then contact after to switch number thanks

Prw990 by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

Unable to transfer (port)phone number

Hi everyone,I switched from Virgin to Public two days ago and my phone number was not ported although I provided all the information required. I have read all of the advice on previous posts, and nothing has worked. I received a message asking me to ...

error message

When I try to call, out a message comes on saying I don't have calls on my phone. I signed up with PM in December and I've received this message 5 times now. I got the $40 package with data, call, and text. Why is this happening? I count on it workin...

dlapointe by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Two questions about coming over from Telus

Hi, I'm excited about coming over from telus, but I need to figure out a few things first.1) I want to keep my current phone number, at what stage in the process do I do that? After I have a SIM card and a plan activated? 2) I have a small device bal...

ExtraSlow by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos

Can’t Accept Calls

HELP! I switched to Public Mobile almost 24 hrs ago and although I can make calls on my phone, I can’t receive calls, it says my number is not in service and everyone I know has tried test calling me repeatedly. I removed the battery & powered things...

darrylquinn by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Issues with calls cutting out

Hello, I have been having issues with calls where I have good reception 2-4 bars usually LTE, but the other party says my voice is cutting in and out. I can hear them just fine, but they say they're having trouble hearing me. It's happened with vario...

steff12321 by Model Citizen / Citoyen Modèle
  • 11 replies
  • 0 Bravos

Resolved! Locked out of self-serve account

The number changed on the credit card I used to make automatic payments on my self-serve account. I haven't needed to log into it since it was created, and I don't remember the credentials aside from the email address used. I could use some help.

Mike07 by Great Neighbour / Super Voisin
  • 5 replies
  • 1 Bravos

Resolved! Why no text add on?

Just perused the add-ons and noticed that the only text add available is for a fixed 10 day only US roaming. Is it possible to get a text add on similar to the Voice and Data add-ons?

Beer by Town Hero / Héro de la Ville
  • 5 replies
  • 0 Bravos

Payment Voucher Question

I am in the rpocess of assisting a relative from Newfoundland switch to PM. She lives in Newfoundland and we are ordering her a SIM Card. She doesn't have a credit card and PM uses payment vouchers. Ther is no Londong Drugs, no WOW, no K-Mobile, no T...

JayJitsBJJ by Good Citizen / Bon Citoyen
  • 9 replies
  • 0 Bravos

Two accounts missing 10$ promotional credits for March

I just found out aside from my current account, my other account is also missing the 10$ credits. Does this happen only to me, or someone else has the same issue?Since I clearly remember the credit should be applied at the beginning of the month.@CS_...

hzmy by Model Citizen / Citoyen Modèle
  • 4 replies
  • 0 Bravos

Resolved! Friend Credit

Hi There, My friend referred me to Public Mobile. How can I get him his referral credit? Or what should I tell him to do to get it? Thanks in advance.

TorontoJen by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos