Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hello,I have lost my public mobile sim number when I was traveling, I'm now locked out and can't even log in to my public mobile account anymore which I need desperately to switch to a new provider(Telus), they told me I can resolve the issue here, I...
Lots of data is being used between 12:00am to 8:00 am. I’m at home during this time and usually in bed by 1:00 am so can’t understand why I’m using up data. At home I’m on my wifi should not be using data.Do you have an explanation for this? Thanks
I got part way through creating an EverSafe account, but it will not let me finish. When I log in, I get a message asking if I want to log in or resume activation. When I choose Resume Activation it throws me an Error 404 message. I have tried again,...
I clicked "proceed to payment" on the US Roaming plan add on, thinking it would give me an option to select when this service is applied. I am not going to the states until August 12 this year.Does the 14 days automatically start from date of purchas...
Hello,I just purchased a Samsung Galaxy A14 Model number SM-A146WZKAXAC. Would someone please tell me if it’s compatible with PM? I’m in the process of returning the A12 Nacho I purchased 2 weeks ago because, according to a link from PM, it isn’t co...
My daughter has the $15 plan. She can make calls, and send sms to myself and my husband. She can receive sms from us but not from everyone and all calls made to her are going straight to voicemail.
We just got a new sim card since we could not remember the password to log into our last Public Mobile Account. We put in the new sim, and it still does not work? Please help?
Hello!I've been with Public Mobile for a while now, so I'm used to receiving data usage texts - but I have noticed lately that the 95% data usage notification hasn't been consistent.I don't use my data much, but last month I got both 95% and 100% of ...
Hi there,I have so many hours left in my Int. Calls bundle but I cannot make any international calls, to any countries including US. The weird thing is I was able to make calls before.I appreciate it if you can help me with that.BestSaeideh
Why can't i call to Hungary?I have sufficient call time the system keep telling me i dialed the wrong way.It has ben couple of months least since I could make a call.
Hi friends,My dad ordered SIM card online on May 1, 2023 wide order # 342363 but did not received upto May 22,2023 so wrote message throgh my community account & reordered it again wide order # 344958 on May 22, 2023 but till today not received yet. ...
cant sign into the app not happy applied for data using my points it took more then 24 hours to be added to my added.. so i bought data and never got reply more then 24 hours to be added to my account ... I spent more money then I need to ,.. how muc...
I have reset my phone. I have restarted my phone. I have checked my balance level in my account to show that it's paid up. My phone is not receiving or sending text messages or sending or receiving calls. Please advise this is a very big inconvenienc...
Good Morning.I recently joined Public Mobile and had my phone number ported sucessfully two days ago. However, I have not been able to log into my account after porting. The EverSafe (two step authentication) keeps sending the 6 digit code to the pho...
Edit (26/06/2023)@LitlLdy @DennyCrane @hycm53 @softech Thanks all for the help - I was trying to contact an agent, but unintentionally posted it here as I'm not familiar with the Community format.My apologies for the confusion and lack of followup. W...
My phone is completely dead and won't turn on. I am trying to purchase a new phone, but can't login to my account to get and account or sim information. I can't connect to my account because the OTP goes to my dead phone. How can I move my sim and pl...
Hi,I'm switching providers to Freedom Mobile and tried to do a number port. They sent the port request to Public Mobile but now my Public Mobile SIM is locked so I can't receive the authorization message to port my number. When I put the Public Mobil...
If you are connected to public mobile network why am I not receiving the 6 number code that I am told is being sent to me. I click resend and it doesn't send. I need this to get full access to my account. Anyone have any ideas?
Hello.My name is Gyxxxx xxxx.I want to pause my phone. But I can't log in to the homepage because I'm in other country now, so I can't get a 6-digit password message. Please tell me how to solve this problem.Thank you. Edit by Dunkman: removed person...
