Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My grandson is on my account, but his phone says he doesn’t have an account.
On March 3rd, I was trying to activate a sim card from the dealer shop, but that did not get through. The SIM was not activated but Public Mobile charged me the amount on my debit card. I want the money to be reimbursed on my card. I don't know why ...
Hi,My dad wants to switch to public mobile. His phone, Samsung Galaxy A50, is not listed on the compatibility list. Can someone please confirm whether or not his phone is compatible with public mobile's network. Thanks.
I get this error message and cannot access my voicemail. Has anyone encountered this? Know how to resolve it?
i’m not even out of data, keeps telling me i’m out of minutes when i try to call to the U.S.
m phone is not activating , cant register with network
Had to purchase a new phone while in the US, a Samsung Galaxy A12, factory unlocked. Phone worked in Florida with a local sime card. Now back in Ottawa, phone will not recognize my old sim card.
What are the security questions. If I knew the questions I probably remember the answer but right now I don't know what the answer is and I can't get into my account so question is what are the blanken security questions and why can't I use labe...
I have 5GB plan and have one time 2GB data add-on from some kind of promotion. I got a message saying i have used 95% of my data which isn’t possible I don’t think, so I went to my account to check my data usage, all i see is the 2gb one time data? W...
I was referred to Public Mobile by a family member. She is missing the refer a friend bonus that was offered to her. It was for refer a friend to receive a $30 bonus ($5 off her payment for 6 months). She referred me before the Feb28/22 deadline. Can...
Trying to buy an I-Phone 8 Plus and while the price says $209, when I select it, it changes to $249.
Having trouble login in to my public mobile it's saying unsuccessful user and login disabled
On PM, do I have to use the # "1" when dialing the 800 number for long distance calls. My land line with Cogeco does not require that I dial "1" and if I do, I'll be charged for a long distance call. Thank you.
Hi everyone. So I have a bunch of data add-ons that I've accumulated from free promos, etc. I've never really used them because I've hardly ever gone over the 5GB in my usage that I can recall. Well, today I received a text message saying that I was...
Hello. A weird problem here. Been with public for a few months. Basically sending and receiveing texts, as well as calling someone and receiving phone calls EXCEPT from my dad's phone which is super weird. I can call my dad but when my dad calls me,...
no my account was not parked phone still working but cant log in to pay next bill and will not let me change password any one have any ideas
Hello. I have forgotten my password but whenever I try to reset it, it says ‘can’t login’. I know it’s the right email because I have emails from Public in the inbox. The email addresses are definitely matching.
how do i change the email address on my account
Chatbot couldn't help and said to submit ticket for adding an add-on that's not needed. Would like refund credit
Long story short, I activated a line with Bell Mobility just to get a device. I paid upfront for the device in full, so I don't have financing with Bell. My intention was to sign up with Bell on a $10 bare bones plan, and then cancel it as soon as I ...
Hello, about 4 days ago I did my recharge. I can able to make calls, but not use internet service. It shows sign in to network
I'm trying to add another phone line, but when I register, it says that my email address is already being used for another line. Do I really have to use a separate email address for each phone line? With my Telus account, I have 7 lines all connected...
My partner told me the email about increase of $3. I thought, delete it, just spam.. But I just checked it and look like it is real. really? so, is PM adjusting price for the rest of the plan too?
I'm unable to change my phone number through "my account." I keep getting the message "Phone number change failed."
After payment, my Overview Add-On section does not show "USA Unlimited Text". Should I go through steps to purchase the Add-on "USA Unlimited Text $8" again assuming the system recognized what I just paid as a top up of credit in my account, and this...
I recently set up my phone and ported my #.My phone received calls at first but now all incoming calls go straight to voicemail and the calls don’t register on my phone. Some individuals’ texts are not being received by phone either. I have checked a...
Hi there, I just got my sim card activated today and when put my sim card in my Iphone 6s it does not work. I was previously with Fido, I spoke to them and they said that my phone is not locked to their carrier, so I don't know what the main issue is...
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