Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How is it that I am already at 75% data usage and I do not use it? I only use it from my home intenet. I also did not have my phone for the last week or two. I have received data usage message in the past as well.
Hi, I'm trying to activate a new account for a friend and every time I get to the end I always get the error code 837. Can someone please help?
I'm on the new rewards plan and I got my points on April 12th. Just checking to see if anyone got their rewards/points yet for this month?
I need a number to contact customer service. That’s the only option for me to get help. Please contact me soon.
So I dropped my phone 2 days ago. And everything seemed okay, but when I woke up the service wasn't working on my phone. Nothing else seemed amiss, just an empty service icon in the top right corner. I restarted the phone. Nothing changed. Cleaned th...
I bought a simcard at walmart and trying to switch from bell. But when i try to register this happened. edit: SIM invalid error, image removed.
Hello all! I have a Google Pixel 2 which I detest, but it's been on PM for a while and working fine in that regard. I just bought an unlocked S10 today, and took the SIM out of the Pixel and put it in to the S10. The S10 is still saying "No SIM Card,...
Need to reset my account password and tried doing that but asking me for ‘my father’s birth year’ which i never registered. When i put it in, it was incorrect. Is there another method to reset the password? What else can i do?
EXTREMELY UPSET, CUSTOMER, I HAVE BEEN WITH PUBLIC MOBILE FOR YEARS!! I HAVE ALWAYS PAID ON TIME. AND I HAVE NEVER BEEN CHARGED TWICE BEFORE UNTIL NOW, I EMAILED PUBLIC MOBILE REGARDING, BEING CHARGED TWICE AND I NEVER HEARD BACK FROM THEM. NOW THEY ...
I have been deactivated due to delay in payment. I need my public mobile 4 digit pin. How do I get that
I’m new to public mobile. I understand your concern because I also ran into a password issue I couldn’t resolve on my own. But I looked through the website menus and learned you can get agent support for issues of a more complicated nature like this ...
Hi, short of purchasing a new sim card to try, does anyone know if Public Mobile supports service on Samsung Galaxy A70 and Samsung Galaxy A50?I don't see them listed, and would love to add some family members to the service. Appreciate any insight,...
I purchased a voucher from SDM today, and it doesn't work. It says Unfortunately, Voucher # could not be added. Please verify the Voucher and try again. Do I wait it out? It usually works immediately after purchase.
I did not realize that my account could be permanently deactivated. I got an e-mail less than 3 days ago saying that I need to make a payment within 3 days. I am trying to make a payment but can't log in. can it be reactivated? I cannot access 61...
Hello,I’ve tried to have my number ported but I was abroad when they tried to call me for my account number and IMEI. I never received a text message to approve the port and I’ve tried to contact public mobile by filling out a web form with the relev...
My wife is wanting to transfer her number from pc mobile. I tried to activate her sim online but got an error 821 code message. One thing that's confusing is the online instructions were saying to leave the pc mobile sim in her phone. I'm wondering w...
Account suspended and do not know why. Credit card expired last month and a new card arrived and it should automatically continue. Tried to log in, but got locked out. Tried to put in “forgot password” so I can update new password. Still locked o...
If I change my plan do I lose all the free data given to me previously?
I forgot what my pin is so I can’t use Addons how do I find it
I tried to change my plan before autopay renewed it and couldn't so it was renewed on the 10th on the plan I'm trying to change. So I still can't change it. It says pick your plan but no options to choose from. I want the $60 or $70 plan but I thin...
I have lots of long distance minutes. If I am out of Canada can I use these minutes. If in Europe can I call other numbers in Europe. If in USA can I call Canada or call within USA ? Where do I get this info?
I typically use a small amount of data. While travelling across Canada I used more, so I added more. Now in Nova Scotia and even where cell service is good( which is not always on the Fundy Shore) my data is not working. It is difficult when in a cit...
Unable to port to Freedom mobile. Provided account number and phone number. tried 4 times. Freedom blames PM and I'm stuck in the middle...
Phone stopped working even though my plan has funds and setup for autopay. Very frustrating as there's no support.
My daughter is with PM, has been for a couple years now. Never had an issue up until the last 6 months. She’s able to call out but can’t receive calls. Goes straight to voicemail. I can sit next to her and call her phone and she don’t get the call. I...
Per subject line, can't self-register a new SIM with an existing cell number (Koodo, same carrier - go figure).I took a new cell number to bypass the error but can someone give instructions on porting my existing number?Thanks!
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