Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I have reset my phone. I have restarted my phone. I have checked my balance level in my account to show that it's paid up. My phone is not receiving or sending text messages or sending or receiving calls. Please advise this is a very big inconvenienc...
Good Morning.I recently joined Public Mobile and had my phone number ported sucessfully two days ago. However, I have not been able to log into my account after porting. The EverSafe (two step authentication) keeps sending the 6 digit code to the pho...
Edit (26/06/2023)@LitlLdy @DennyCrane @hycm53 @softech Thanks all for the help - I was trying to contact an agent, but unintentionally posted it here as I'm not familiar with the Community format.My apologies for the confusion and lack of followup. W...
My phone is completely dead and won't turn on. I am trying to purchase a new phone, but can't login to my account to get and account or sim information. I can't connect to my account because the OTP goes to my dead phone. How can I move my sim and pl...
Hi,I'm switching providers to Freedom Mobile and tried to do a number port. They sent the port request to Public Mobile but now my Public Mobile SIM is locked so I can't receive the authorization message to port my number. When I put the Public Mobil...
If you are connected to public mobile network why am I not receiving the 6 number code that I am told is being sent to me. I click resend and it doesn't send. I need this to get full access to my account. Anyone have any ideas?
Hello.My name is Gyxxxx xxxx.I want to pause my phone. But I can't log in to the homepage because I'm in other country now, so I can't get a 6-digit password message. Please tell me how to solve this problem.Thank you. Edit by Dunkman: removed person...
I am porting to Public Mobile for another carrier. I entered the requested info and all appeared to be ok then I got the msg. I will like to know how to update the ESN MEID to resolve this.
It was not clear to me that data from rewards expire after a month. I am disappointed with this. Could you please reverse this data purchase I made with points as I will not use the data within 30 days?
I just switched to public mobile yesterday and my phone hasn't been allowing me to send mms messages and whenever I try to submit a ticket I keep getting am error code. I've followed the instructions provided in the chatbox but still havent resolved ...
My CC got renewed so has a new cvv and expiry, but every time I try and update the info it fails to save. It just says "Oops something went wrong try again later."
my husband want to join public mobile , however he want to use his existing phone number. And also how can he switch from his existing provider to public mobile.
Looking to transfer my number, it asked for my IMEI number, and then got a SMS message to saying I put in the wrong ESN/MEID number, and that someone was going to contact me... they haven’t yet. @CS_Agent
I’ve discovered that when people try to phone me on my cell they get a busy signal even though I am not using the phone. I can call out but nobody can call me. Evoelse is working properly including text messaging. How do I fix this?
For the past month and a half, or two months, I continually lose connection to the network. I have gone through all of the troubleshooting steps (including having an agent remotely reset my settings) more times than I even care to remember. This star...
My activation is still incomplete due to some technical difficulties or something I did wrong. As a result I still do not have "Full Access". My sim seems to be activated and has service. What am I missing?
My sim card was put in and phone number transfered this morning all was paid but I can't get or send a call. This is way too fussy for me to deal with these chatting. I am tooo old to have this kind of fin with techno. I will return to my prior serve...
Hello, I purchased a public mobile SIM today to activate my new plan however the activation process indicated an " E SIM" I would like to transfer my account to the SIM I purchased as I would like to change my phone. I also ported my previous number ...
Hello I have been with public mobile for the last eight years. I stayed because of the grandfather awards. However, over the eight years public mobile consistently locked me out of my account whereby my password does not work. I do not have this issu...
I have asked my friend to power off her phone. Then she checked sim card status and it says NOT AVAILALE. However public mobile tells her that she has been activated and they have even given her a refer a friend code. How can this be fixed.
