07-04-2023 12:21 PM
Trying to activate sim card on line ; keep getting error message
Solved! Go to Solution.
07-04-2023 04:48 PM
@carol5079 - more information would be helpful. Can you provide more details?
07-04-2023 12:25 PM
@carol5079 Also best to download the new PM app and activate there . As website will only redirect you to it part way thru activation anyways so best to start there .
07-04-2023 12:23 PM
HI @carol5079
did PM charged you yet?
what was the error message you got?
@carol5079
At you trying to activate physical sim or eSIM?
At which point you got the error?
does it happen at the payment step? or it happens at the phone number choosing/porting step?
or you went passed all those steps already?
